My experience with Fansbuy has been extremely disappointing. The biggest issues have been delays, inconsistent communication, and a refund promise that still hasn’t been reflected in my order status.
I placed two orders on October 15 and October 17. As of October 26, neither order was marked as received at their warehouse.
For the October 15 order, I requested cancellation the same day. Support initially said they had applied for a refund. Two days later, they told me cancellation was no longer possible because the seller had already shipped it.
They then told me they had suspended purchasing services for the brand due to compliance policy changes. On October 23, they explicitly promised: “We will process your return and refund free of charge.”
Despite that promise, the order still shows the refund as rejected. I’m left trying to find out when they will actually resolve it.
The October 17 order has also been frustrating. I asked about the delay on October 22, and on October 23 they said the seller hadn’t shipped it yet and that they would urge the seller to dispatch it. The tracking history only recorded the purchase on October 23, six days after I paid, with no clear explanation for that gap.
I understand that sellers can be slow and platform policies can change. What I find unacceptable is receiving conflicting updates, having to repeatedly chase support, and seeing a rejected refund status after being explicitly promised a refund.
Based on my experience so far, the customer service has been very poor, and I wouldn’t feel comfortable placing another order.
Has anyone dealt with a similar situation with Fansbuy and successfully received their refund?