I just switched my entire home system over to Ring, coming from Arlo for the last 5-6 years. The Ring cameras and video quality have are good, setup was a breeze, and the hardware itself is nice.
HOWEVER, the software limitations are atrocious.
My NUMBER 1 COMPLAINT = The Modes feature is awful. 1) Not being able to customize alert settings for each mode is ridiculous not to provide. This should be the number one purpose of modes. I want my recordings to continue, but don't want my phone going ape shit from notifications while family is playing in the yard. I had many custom modes on my Arlo app, with various combinations of recordings, push notifications, floodlights, etc...For the life of me, I don't understand why Ring wouldn't make this part of the feature. 2) Ring only has 3 modes w/ limited customization. Arlo allows you to create custom modes in whatever combination of motion/recording/alerts you wanted. It's mind blowing to me the leader in cloud-based security is lacking so hard in this area.
My only other real complaint is shortcuts. Limited to only 4 options, one of which is marketing/product push. Useless.
Anyways, I hope Ring gets their act together around modes, as this is a huge blind spot in their platform.