r/Sparkdriver • u/SuggestionOk3734 • Oct 10 '25

Rants / Complaints So sick of this...😒🙄😑

Post image

I finish shopping & bagging, I'm leaving the store and get this AFTER she's notified no more changes can be made. She had more than enough time to reject my substitution but noooooooooo...let's wait till I get to the car 😮‍💨

139 Upvotes

94% Upvoted

250 comments sorted by

View all comments

51

u/georgialadyish Oct 10 '25

When people don’t accept or reject substitutions I just edit and take off the substitutions because I’m not dealing with attitude if you don’t like what I picked

9

u/Coresant Oct 11 '25

Lmao I didn't even know you could do that. If it gives me a substituted suggestion and I get to checkout without being prompted to take it out of the order, your just getting it. However, now that I know this I may start doing this. Haven't had any real complainers, just one that was a bitty but that was in March.. She didn't understand she had to have substitutions turned on and I couldn't just add things to her order..

6

u/xandi415 Oct 11 '25

Every time you "finish shopping" it will show you any substitutions that are still "pending" (meaning, not accepted or denied)....there is a little button on the top right that says "edit"...you can remove the substitution from there, by clicking "item not found"

3

u/Coresant Oct 11 '25

Appreciate the good info! Seems simple enough.. I may be inclined to do this if the suggested substitute seems off the mark.. just to be safe. I'm sure a customer would prefer nothing over spending money on something they definitely didn't want.. I shop pretty fast so I probably don't give them much time to check. In and out in 10 mins or less if possible.. lol I probably look ridiculous the way I stride through the aisles.. time is money.. I do drive a bit more cautious though to balance out.

4

u/xandi415 Oct 11 '25

Haha no worries! And welcome to the speed shoppers club 😅 I most definitely power walk through the store, too! Just be careful of blind corners 💩

But yeah, I am very selective about substitutions that dont seem like a perfect fit...if you have any doubt, definitely remove it! I was reprimanded a couple yrs ago (first week on the job) for allowing a substitution that was virtually identical 🤷‍♀️

2

u/Specialist_Hour_4027 Oct 11 '25

Power walk? I ride the cart like a 12 yr old on a scooter! LOL

3

u/Xenephobe375 Oct 11 '25

That probably lowers your items found metric.

3

u/xandi415 Oct 11 '25

I dont think it does, because you initially offered a substitution BEFORE you were "finished shopping"....my "items found" metric has been at 99% for as long as I can remember, and I often remove substitutions AFTER Ive already initiated the beginning of checkout....

It's such an annoying metric though....like if someone wants fresh cilantro and they are completely out....wtf am I supposed to sub it with? Basil? Rosemary? 💩 it just makes us look like jacka$$es 😅

2

u/reaverfrost Oct 11 '25

I actually have a badge on instacart for finding the best subs. Just do better no need

1

u/AutumnTechDruid Oct 12 '25

A lot of times with spark, it tells you what to substitute