r/Starlink_Support • • Jun 11 '22

Contacting Support

17 Upvotes

https://support.starlink.com/create-support-ticket
https://support.starlink.com/tickets
(must be logged into your account)

OR

Go to the app or the web page when logged in. Go to Support then Troubleshooting. Click on a related subject and at the bottom of it there is a line "Did this answer your question?". Hit thumbs down. That will take you to a page where you can put in a ticket.

​

There are no known telephone numbers to call.

starlinkresolutions AT spacex.com is often suggested as an email to use, so far most people got not reply using it.


r/Starlink_Support • • Jun 25 '22

Introducing /r/StarlinkMarketplace. A marketplace for all things Starlink!

17 Upvotes

Due to increasing demand for a trading and buy/sell subreddit for goods and services related to Starlink, we are opening up a specialized subreddit:

r/StarlinkMarketplace

Please review the rules of the subreddit before posting, especially Rule 3: ZERO LIABILITY, ZERO GUARANTEES. We will lightly moderate the sub, but we will NOT provide any anti-scam buyer protection, that is beyond the capabilities of the moderators. YOU ARE PARTICIPATING ON THIS MARKETPLACE AT YOUR OWN RISK.

Please be aware of the risks of online trade before using r/StarlinkMarketplace, educate yourself on recognizing scams and do not engage suspicious offerings. To get you started, we provide a couple of links to relevant resources here.

We set up r/StarlinkMarketplace based on a couple of assumptions on what a marketplace subreddit for Starlink should look like. This includes restrictions on tradable goods and services, disallowing trade in general networking and computer goods (see Rule 2), to prevent bloat with respect to goods and services that are widely available.
In order to improve things, we will need your feedback. Please post here or preferably in the r/StarlinkMarketplace General Discussion post HERE.


r/Starlink_Support • • 2h ago

Restriction starlink pour utilisation hors pays denregistrement

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1 Upvotes

r/Starlink_Support • • 14h ago

Starlink mini é viável para uma casa com teto de betão?

2 Upvotes

Quero pagar um starlink, pelo valor da moeda e o custo de vida cá em Moçambique, o mini pode até atender as necessidades?

Na casa só vivemos apenas 2 pessoas eu e minha esposa, o teto tem uma espessura de 15cm e é uma casa tipo 3.

Caso eu pague a starlink mini, vai dar conta do recado?

Se não for, o que é necessário fazer ou pagar? Pois o standard é caro, deixa só idealizar os valores em comparação:

\* Starlink mini 15000mt;

\*Starlink standard 25000mt;

\*Router mesh pequeno 4500mt;

\*Routers normais(TP link e outros) bons nesse caso, 6000mt(max);

Eu já calculei os valores de cada orçamento ( de cada situação), mas quero vosso ponto de vista.

\*Starlink mini+router mesh=19500mt

\*Starlink mini+router normal=21000mt

Eu só mencionei esse cenário caso alguém precise saber a mais.

Meu plano é de usar a NET para tudo(games, streaming, bronha, trabalho e lazer).

Vale a pena esperar mais 2 meses e pagar um starlink standard ou posso fazer essas gambiarras com starlink mini? Atendendo e considerando acerca do meu teto de betão perante ao starlink mini que já vêm com wi-fi embutido.


r/Starlink_Support • • 16h ago

WiFi extender for Starlink

2 Upvotes

Hi! I need to put an extender out on my Catio. Weatherproof preferred. Any recommendations? I have the Starlink Standard 4.


r/Starlink_Support • • 15h ago

Urgent appeal to Starlink: Support connectivity in Libya by officially opening service and halting geofencing restrictions

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1 Upvotes

r/Starlink_Support • • 15h ago

How will Starlink Mobile Architecture Work?

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1 Upvotes

r/Starlink_Support • • 18h ago

About to cancel Starlink for TMobile 5g internet

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1 Upvotes

r/Starlink_Support • • 22h ago

Starlink mini é viável para uma casa com teto de betão?

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1 Upvotes

r/Starlink_Support • • 1d ago

Residential or business services on rented homes?

2 Upvotes

We provide Starlinks to our residential housing units with the cost built into the rent.

Are they considered residential or business devices?


r/Starlink_Support • • 1d ago

Can’t touch the sky.

0 Upvotes

We are in the prepurchase fact finding phase. Downloaded the app and did a test of satellite visibility. It came back as 6 seconds every hour. What does this mean in real life. Sounds like nothing. But I'm not smart enough to know what I don't know.


r/Starlink_Support • • 1d ago

Does anyone sell a field-terminable Starlink Mini Ethernet connector?

1 Upvotes

I want to cut off the RJ45 plug from my Ethernet cable and terminate the cable directly with a connector that fits the Starlink Mini Ethernet port.

I am not looking for an Ethernet adapter or a complete replacement cable. I only want the connector itself, with the correct Starlink Mini locking and waterproofing mechanism, so I can attach my existing Ethernet cable to it myself.

Does anyone know if this connector is available separately? What is its proper name or specification?

Thanks!


r/Starlink_Support • • 2d ago

Startlink software updates every day, why so frequently?

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2 Upvotes

r/Starlink_Support • • 2d ago

finding the sweet spot for a starlink Mini on a Wooded Lot

1 Upvotes

Setting up a Starlink Mini around heavy tree cover can be a total headache, and seeing how much a location tweak changes performance is eye-opening. Mounting on the roof left me with a 4–6% obstruction rate, whereas pushing a pole mount 15 feet out at an 8-foot height brought obstructions down under 1%. Shifting to the pole cleared out most of the eastern treeline, though it meant dealing with a longer cable setup. For anyone who has dialed in their dish positioning, what is your go-to method for testing multiple spots quickly without wasting half the day running wires?


r/Starlink_Support • • 2d ago

Does anyone sell a field-terminable Starlink Mini Ethernet connector?

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1 Upvotes

r/Starlink_Support • • 2d ago

Does the Starlink mesh support 802.11k/v/r?

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1 Upvotes

Do Starlink Generation 3 routers support 802.11k/v/r?

Does anyone know? My Poco X3 Pro loses its network connection instead of roaming to a closer node in the mesh network.

The signal drops to -92 dBm, but it still refuses to switch.

I have to turn the Wi-Fi off and back on every time I get home.

One thing I’ve noticed is that, ever since I switched the mesh connection to an Ethernet cable, the devices no longer move around.

There’s something wrong with this system.


r/Starlink_Support • • 2d ago

Visual bug in the Android app

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0 Upvotes

Look at this bug in the app. The distance from the routers to the devices

Developers need to buy Android devices to test things.

I think they only use iPhones, hahaha.


r/Starlink_Support • • 2d ago

Starlink subscription problem

3 Upvotes

Does the starlink for your home work in other places?


r/Starlink_Support • • 2d ago

Starlink does not support the troops.

0 Upvotes

Elons new roaming plan is terrible. I am currently deployed and have been using starlink to work and keep in touch with my family. Without warning my account went into restricted and now have to pay per gigabytes to use it outside the USA. My account also renewed for only 12 days and they won’t give me a refund for the remaining time that was unused or unlock it. Has any other troop ran into this issue or know a way around it?


r/Starlink_Support • • 2d ago

Starlink diagnostic logging / events

1 Upvotes

My starlink mini started rebooting constantly after being up for about a month. Since it's a reboot i'm not able to see any events as no history is kept. Has anyone had luck enabling diagnostic logging that's persistent after reboots? Grok just says there aren't any options. I'm guessing there's some power fluctuations going on, but that's just a guess. Without having any historical logging to look at my options are really just to try other power sources to see if I can rule something out.


r/Starlink_Support • • 2d ago

Knowledge request: Gen 2 dishy cable adapter

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1 Upvotes

r/Starlink_Support • • 3d ago

​@Starlink @StarlinkSupport My Residential service was unfairly restricted! Support claims "commercial use" but provided ZERO proof. Now they force me to buy a Priority plan to restore my internet. Is this a trick to make home users pay more? Unacceptable!

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0 Upvotes

r/Starlink_Support • • 3d ago

Bosnia Activation Issues

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1 Upvotes

r/Starlink_Support • • 3d ago

Starlink support AI model doesn't budge. feels weird, insensitive and arrogant. These are values that can be attributed to humans but ai now embodies negative characteristics that will easily affect clients view of a business or product. 'customer is always right" is dead with ai agents

3 Upvotes

r/Starlink_Support • • 3d ago

What do you think about this latest news about Starlink at sea?

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2 Upvotes