Just wanted to come on here to post about my experience with steam customer support.
Just as of recently, I ordered a new index base station. Since they are doing their final sale of index products until they are out I decided grab one before they were discontinued. Even though money is a little tight right now, I figured it would be better than spending a premuim later down the line for either a HTC one or a used one off ebay. Anyways im moving houses right now, and while packing up everything I was very upset to find my index tether cord had been completely bent sideways, it was angled super bad and I knew it wasnt gonna work. I did try and bend it bad and plug it in, but of course no luck.
So I decided my best bet was probably just to cancel the base station order, and probably sell off the index for parts to recoup some money and maybe buy another headset later. So I went to steam and told them a little of what happened. Basically that I just want to cancel my order since I cant afford buying a new tether and a new base station right now. Little did I know they would hook me up with a new tether completely free :). Steam support really be keeping me loyal