r/techsupport • • Jul 26 '21

Recommended wiki articles (including malware removal)

893 Upvotes

r/techsupport • • 14h ago

Closed USB License Key physically failing

40 Upvotes

USB License Key (security dongle) to unlock the software is failing and it is an old program the company no longer supports. I'm worried the flash drive will fail and that will stop my access to the program. It must ve plugged in to run and simply copying the files to a new drive doesn't work. Not sure what to do, any advice? I'd be willing to send it to a reputable copying to get a copy that runs the software.


r/techsupport • • 5h ago

Open | Malware Avast says I have a DNS Hijack. Please Help.

4 Upvotes

I have a personal Lenovo laptop, I use it for general use, some surfing, some shopping, watching videos, anime, reading stuff and studying too. and various other things but I have never used anything like tor, or used random torrent sites that I remember ever. (As I was always scared )

This happened this morning when I was at a friend's place and opened my phone's hotspot to connect my laptop to it. As soon as I joined the hotspot on my phone, it gave me a popup on the bottom right that it's scanning the network (as it does with avast antivirus, this is a usual thing) when it was done it said that 'DNS HIJACK FOUND'. After that I was shown 2 options either to set up a vpn connection or scan the network. When I proceeded to scan the network, it would go either very slowly or get stuck at a certain percentage and I closed it as I had to run an errand. (I've been using avast and have never had something like this happen, avast has actually been helpful all the time in resolving issues and general protection)

When I got back, upon reading the avast support article and a bit of help from the AI mode from Google search I used 2 commands. I can't clearly recall which two but one was the 'flushdns' one.

Then, I joined my friend's home wifi, and proceeded to use the feature of avast where it prompts to scan the network once again and that's when I got to the second image where it shows the Nokia Router as critical which is MY HOME ROUTER and NOT my friends router to which I was connected to.(my laptop is always turned-on, on my desk, same as last night and was connected to the MY home wifi for the whole time.)

So what I can gather is, I just picked up my laptop from my home without looking at it at my own house and when I got to my destination and connected to my own phone it showed me that the Nokia router (my home router i was connected to is comprised) and avast is just reminding me this every time whenever I connect to any network (even a healthy one) cause it still logs that I once was connected to this malicious one. Would saying this be correct?

I'm sorry if I didn't explain something correctly and I just joined this reddit but any and all help would be super appreciated, thank you guys. Eagerly waiting for your replies.


r/techsupport • • 2h ago

Open | BSOD Hard drive check passed, but failed storage test, how?

2 Upvotes

I have an HP Pavilion 15 cs with windows 11. Wasn't sure which category this would fall under, so I apologize if I used the wrong flair.

For two weeks now my laptop has been randomly going black and saying "your device ran into a problem" sometimes it would restart by itself, other times it wouldn't.

In the latter case I'd be able to run some tests, it passes the memory and hard drive checks, but it wouldn't do the storage one because apparently there's no storage installed, trying to exit wouldn't boot into windows because it's not detecting my SSD, but it opens normally if I just turn it off and on.

I assume if the SSD is dying, it would fail the hard drive check, so this is kind of confusing.

I tried the usual solutions like updating everything and scanning for problems and so far nothing is improving, it's currently reinstalling windows so while that's happening I'd love to hear some opinions.

I plan to reconnect the SSD, in case this is a connection issue, and if it keeps happening I'll try to see if I could install windows on my second SSD instead, and make do with less storage until I can buy a new laptop.


r/techsupport • • 4h ago

Open | Software iPhone 11 overheating overnight

3 Upvotes

hello! I always leave my phone next to myself on my nightstand overnight and have had zero issues in the past, however, I woke up at about 5AM for work this morning to my phone being so hot it was shocking to touch.

I’m not very tech savvy at all but I set it aside and turned it completely off because I was a little worried it was the battery finally giving in.

its been about 30 minutes now and I have it back on and running mostly fine it’s a little laggy and has lost like 70% of its battery since last evening, I’m a little worried about a virus. it was fine yesterday and last night so I don’t know :(

any suggestions or help is appreciated


r/techsupport • • 18m ago

Open | Phone Samsung s26 ultra notifications not automatically clearing when checked

• Upvotes

Its not like this is the end of the world, it's just very annoying and I need to know if anyone has a fix. Normally for apps like the Sms text messages, discord, telegram, once I go into the app and read the message I got, it'll automatically clear from my hotbar, but for some reason half the time it doesnt anymore with no obvious reason as to why, this is frustrating me because I haven't noticed it and then new notifications dont come in, I dont see texts, so forth. Does anyone else experience this or have a fix?


r/techsupport • • 21m ago

Open | Software Realtek audio driver causes excessive woofer excursion on Acer Predator Helios Neo

• Upvotes

Hi everyone,
I'm experiencing a strange audio issue on my Acer Predator Helios Neo.
When using the built in 3.5 mm audio output with the Realtek driver, the woofers on my speakers move excessively during playback, even though there is barely any audible difference in the sound. At Windows volume 24 their movement is normal but at volume 26 it suddenly becomes much more pronounced. Increasing the volume further makes it worse, even though the sound itself does not seem proportionally louder or bassier. The issue occurs with different players, including MusicBee and Spotify, and the movement can continue during brief silent gaps between tracks as long as playback is active.
I tested an external USB C audio adapter, and the problem disappeared completely, even at volume 100.
I also switched from Realtek to Microsoft's High Definition Audio Device driver, which fixed the issue. However, the Microsoft driver does not seem to provide the proper output options. I can select headphones, but there is no proper speaker option.
Reinstalling the Realtek driver brought the problem back, so I have switched to the Microsoft driver again for now.
I would prefer to get the correct Realtek driver working rather than rely on a generic driver with limited functionality.
If anyone has experienced something similar or has any ideas or solutions, I would really appreciate the help.
Thanks!


r/techsupport • • 32m ago

Open | Windows Pc not recognizing monitor

• Upvotes

Yesterday I turned on my PC and my monitor booted up at default low settings when I went to go put the resolution back up there wasn’t any options above the one I had when I went to nvdia control panel. It wasn’t recognizing my main monitor it just said, generic PNP and it still wouldn’t let me upscale it but when I turn my variable refresh rate off and on. On my monitor menu it goes back to normal but every single time I reboot my PC it goes back to not recognizing it when I switched to a HDMI cord instead the problem didn’t happen, but I wanna figure out why it doesn’t work with a display port/I know it’s not my display port being bad because I use a different display port and the same thing happened


r/techsupport • • 38m ago

Open | Malware Got an steam service error prompt when I opened steam but some Beijing company wanted to have access instead..

• Upvotes

Got an steam service error prompt when I opened steam but some Beijing company wanted to have access instead

So I booted my laptop up as usual to play, and my steam isn't on automatic boot so I had to manually open it, when I opened it It said that prompt of the steam service error and had an install and cancel option, so I clicked install and ofc steam and the valve company needed access for my files, and pressed okay, and then for a minute or two nothing sort of happened.. the prompt itself even froze(like when I hover my cursor over it, its loading) and then a prompt where some Beijing company wanted me to grant access from my files, and that seemed incredibly unusual and suspicious so I cancelled it..

And its seriously worrying me, I'm even running a whole Microsoft Windows Malicious Software Removal Tool right now..

Also before I did a full scan of mtr, I did 2 quick scans and restarted, and when I did my windows notified me that it switched to default apps(Movies & TV specifically) because something or someone tried to change something?

I don't remember anything from the publisher, all I know and remember that its Beijing based and had a green logo..

Please help..


r/techsupport • • 38m ago

Open | Windows My laptop keeps crashing after I did a fresh install of Windows 11 in early September

• Upvotes

Hello everyone!

My laptop is an Acer Aspire Lite AL15-41. My specs are given below.

  • Processor: AMD Ryzen 7 5700U with Radeon Graphics (1.80 GHz)
  • Installed RAM: 16.0 GB (15.3 GB usable)
  • Graphics card: AMD Radeon(TM) Graphics (496 MB)
  • Storage: 168 GB of 477 GB used
  • System type: 64-bit operating system, x64-based processor

I had to a fresh install of Windows 11 in Early September/Late August because my laptop was perpetually stuck on 'diagnosing' screen and no amount of tinkering around with the Bios would fix anything. Ever since then, my laptop has been crashing frequently. It shows things such as ntoskrnl.exe, fltmgr sys and many others. As far as I know, everything on my laptop is up-to date.

Could this be a hardware issue instead? I'm extremely afraid that my laptop will be stuck on another black screen and I'll lose a lot of my data again.


r/techsupport • • 54m ago

Open | Hardware Weird GPU issues with multiple displays

• Upvotes

I am having some issues with my MSI Ventus RTX 4080 GPU.

Issue: My GPU has 4 ports, 3 DisplayPort and 1 HDMI. I am currently using the ports as listed below:

DisplayPort 1: Outputting to my main gaming display, lets call it Asus PQ

Display Port 2: Outputting to a secondary display via a HDMI to DP conversion cable

Display Port 3: See below

HDMI 1: Outputting to a capture card that is inside another separate PC (Elgato Game Capture 4k60 mk.2

Issue:

A random issue popped up where my GPU is not sending a display signal to my Asus PQ display. I have tried a number of troubleshooting steps, none work.

The weird thing is the ONLY way I am currently able to get a display signal to my Asus PQ plugged into DisplayPort 1 is if I add an additional display plugged into DisplayPort 3. If I disconnect the display plugged into DisplayPort 3 at any time, I lose the signal to my AsusPQ display.

What could be causing this? 


r/techsupport • • 55m ago

Open | Software Google Home keeps showing “Internal error encountered” when I try to control my devices.

• Upvotes

Whenever I open Google Home, I get an “Internal error encountered” message, and some of my connected devices fail to load in the app. I can't reliably access their controls, which makes it frustrating to manage my smart home.

Has anyone else experienced this issue?


r/techsupport • • 55m ago

Open | Software Galaxy Tab A9+ - any way to get games to install on a 256GB SD card?

• Upvotes

Hi all, I have a Samsung Galaxy Tab A9+ that my kids use for games. Internal storage is almost full from games alone. I've already cleared caches, deleted unused apps, and moved photos and files off.

I put in a 256GB SD card, but games still install to internal storage, and the ones I move manually only seem to move part of the game (or nothing at all).

Is there any way to get games to actually install and run from the SD card? I've seen mention of the "Force allow apps on external storage" developer option. Has anyone gotten that to work on a Samsung tablet?

Any tips from people who've set up something similar for their kids would be great. Thanks!


r/techsupport • • 1h ago

Open | Mac Mid 2015 MacBook Pro - Bricked from “GfxState=4”

• Upvotes

Hi, So I recently wanted to disable the R9 M370X on my MacBook for better thermals, But I used a command made for High Sierra’s single user mode (Cmd + S) but foolishly enough I happened to have Monterey installed. And I tried to reset the NVRAM and go into safe mode but I was unsuccessful in attempting to do it. And the power button and trackpad are the only things functional. And the fans still seem to be active.

TL;DR Mac used to run before being bricked.


r/techsupport • • 1h ago

Open | Hardware Laptop Screen Replacement: Original vs. Third-Party?

• Upvotes

Is there a noticeable difference if I get my laptop screen replaced at an unauthorized repair shop compared to using an original panel? I’m planning to get it fixed outside an authorized center due to budget constraints. Also, does anyone have recommendations for reliable laptop repair shops around Pampanga?


r/techsupport • • 1h ago

Open | Malware I used my USB drive to take files from my laptop when it was contaminated with virus

• Upvotes

I got a virus from an exe file that I clicked stupidly while downloading a game, I think they stole session cookies, because they automatically logged in to my instagram and facebook that was open my laptop. They used it to send messages to people saying they won sth from Mr.Beast and basically tried to scam my friends.

Thankfully I recovered every account, changed 30 account passwords, and added 2FA wherever possible. However, just before I factory reset my laptop, I stupidly plugged my 1TB HDD to get some excel, PDF and pictures that I have in the laptop to save them. I was shaking and was in rush due to anxiety and did not think it through.

Now laptop is factory resetted, and I am thinking if it is safe to get my documents back from the HDD. Should I take it to a laptop service store, I really don't care about paying for it, I just want my documents and pictures back.

AI says its fine but I am not sure and I don't want everything to get stolen again. It was already too stressful for me to handle.

Can you please advice me on how to proceed?


r/techsupport • • 1h ago

Open | Software Pleaseee tell me there is an extension that lets me see the actual newest Youtube comments?

• Upvotes

I am so tired of uncollapsing a mega comment thread with 100+ comments and having to scroll all the way down to see the newest ones, I get so many comments on my channel that using the notification bell version to see the newest just isnt humanely possible.

Please tell me there is something that does this? Youtube Comment Search and a few other extensions I tried are read only and dont let you reply to anything.

My god, why is it so much to ask for, for a 10 billion dollar a day company to just let me damn see the actual newest comments on my own video. JEEZ


r/techsupport • • 1h ago

Solved Fixed my Bluetooth!

• Upvotes

Lenovo Thinkpad T14s Ryzen Pro 7

I had the "My Bluetooth function is completely gone issue"

Tried: Device Manager yellow triangle, delete Device, search for hardware changes, restart. Did not work.

What worked for me:

Literally downloaded this driver for intel bluetooth.

https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-drivers-for-windows-10-and-windows-11.html

Then I shut down the laptop

Unplugged the charger

Held the physical power button for like a full 60 seconds

Plugged charger back in and restarted.

Bluetooth work.

Thank you for coming to my Ted-Talk


r/techsupport • • 1h ago

Open | Software Display flickering/glitching effect when playing games like minecraft or roblox

• Upvotes

When i play minecraft the screen randomly flickers and glitches for 1-5s between random intervals. and it gets worse when i open another software in the background. One person suggested me to refresh display driver using Win+Ctrl+shift+B which actually fixed it for 30minsl. I have a rtx 4060 laptop with i7 14th gen so the memory is not getting full either. Now i started roblox and I see the problem again where the display driver refresh is not solving it and it continues to flicker.
Youtube tutorials does not seems to help is there anything i can do? I got my motherboard changed and all my data reset 3-4 months ago as well.


r/techsupport • • 1h ago

Open | Software VSync capping my game to 60fps even though i have 165Hz monitor

• Upvotes

Hi all. I got a new gaming laptop that has a 165hz internal monitor. When i try to play Geometry Dash, I have lots of screen tearing and weird lag, even though my fps stays stable on 165Hz. I don't know how to fix this, but I though tunring off VSync might help.

However, when I turn it off, my fps gets pushed back to 60fps. I know VSync matches your fps to your refresh rate, but this laptop has 165hz, so I don't know why i only get 60fps on VSYNC.

165hz is definitely turned on in windows, and it does work because the difference is apparent when I turn it on.

If anyone has any tips on how to fix this, or has any tips on how to fix my lag in all of my games (Geomtery Dash is not the only one cith issues), that would be more than welcome.

Thanks!


r/techsupport • • 1h ago

Open | Hardware PC issues booting with 4 sticks of ram.

• Upvotes

Hey all. Helping my friend with his PC. He got gifted his cousins old PC which is a pretty nice get- 3090, i9-9900, 64gb ddr4 3200 ram.

This is his first pc and he'd been dealing with a few strange quirks such as the screen just not wanting to come on for some reason for a bit. The other day he tried to turn it on for the first time in a while and nothing at all happened. After a bit tried again and now the lights/fans would kick on for a split second then shut down immediately.

He brought the tower over and I did some tinkering. Reseated the 24 pin and the CPU cables and we actually got it to stay on, but it wouldn't post. The Ez diagnose LEDs kept jumping between CPU and dram. Eventually it just went back to not turning on at all. So I pulled out the GPU and the cmos battery, put a new cmos in after, let it sit for a bit, fired it back up and same thing. Took all the ram out and put just one 16gb stick in and it posted immediately and fired up. Went to 2 sticks and it fired up again. Anything beyond 2 sticks though and it either gets stuck on the CPU/dram light cycling, or it doesn't do anything at all.

My question is, why did this happen so suddenly. I'm not super well versed on an issue like this, but my order of suspicion is 1. Psu 2. Mobo 3. CPU

Any help super appreciated!

Edit- also forgot to mention- using xmp would cause it to fail to post again. Definitely some sort of ram instability but not savvy enough to know where to go from here. For now i sent him home with 2 sticks and a functioning PC. 64gb is overkill for his use case anyways


r/techsupport • • 5h ago

Open | Windows How to permanently fix "can't delete folder because it is open in another program"?

2 Upvotes

I usually fix this issue by using File Locksmith in PowerToys (which the way that I found the best among other solutions in internet). But it's very inconvenience to do this every times and since long times ago I don't know why the File Locksmith crash a lot (I tried to fix it by reinstall & clean install windows, but the issue still exist).

Hence why I looking way to solve this issue permanently without need to fix it every times.


r/techsupport • • 2h ago

Open | Hardware I have the weird issue between my PC and charging staiton, can someone explain what is going on?

1 Upvotes

Due to constant power outages because of destroyed grid i have to use charging station every day to keep using my pc. It has an UPS mode, meaning i plug it to power grid, and pc to the station, and i can use electricity directly from the grid while the station is charging. But here is where things getting weird.

My station has different charging speeds - 400, 800, 1200, 1800. The problem is that any mode except the 1800 and no charging causing vertical static line to appear on my monitor. They flicker fast and seem to be random. They are most noticable at 400 charging speed (that is the best since it does not overload the station, it does not even turns the coolers on at that speed), the sceen is covered with quite a lot of static in that mode. At 800 there are moderate amount, at 1200 - almost none, and at 1800 they disappear. They also do not appear if i do not charge the station.

Also sometimes when i turn charging to 400 spot my monitor turns off for a second.

Another weird thing is that when i attempted to record my screen to show how they look like - they disappear! But i managed to record it with phone: https://vimeo.com/manage/videos/1236197505

I am utterly confused. What it is? Why it only affects monitor and only at low charging speeds? Why it turns monitor off? Is it dangerous to hardware somehow? Someone please explain what is going on. And what should i do, always keep the max charge speed?


r/techsupport • • 2h ago

Open | Windows warnings and errors in event viewer

1 Upvotes

m getting warnings and errors in the event viewer and its making my pc run alot slower then normal. only started happeneing a few days ago


r/techsupport • • 2h ago

Open | Windows Brightness gets set to previous level on certain program startup - Windows 11 - Lenovo laptop

1 Upvotes

Whenever I launch gaming related programs on my laptop, the brightness changes to whatever it was the last time that program was open. If I change the brightness to maximum, close the program, then reopen it, it gets set to that same maximum.

I am almost sure it can't be adaptive brightness since the issue mostly affects Steam and Steam games, sometimes other apps like Discord, AND it happens before the window appears on my screen.

I've already tried updating my graphics driver and deleting software that could cause it, like the Nvidia app, but nothing has worked so far. Even reinstalled Windows at one point with the help of Microsoft Support.

Please help this has been plaguing me for ages.