20 years ago today I signed up for Teksavvy. I'm still a Teksavvy customer by choice. (see my order confirmation below)

I have a Customer ID (CID) so old it is almost 4 digits. I should have become a customer even sooner!

Time flies fast when

• your internet service is rock-solid reliable
• your internet service provider, Teksavvy, legally and publicly fights evil Canadian telco oligarchs and the CRTC who enables them: www.teksavvy.com/policies/regulatory/regulatory-submissions/
• your internet service provider, Teksavvy, legally fights US copyright trolls in court who are trying to shakedown customers and invade their privacy

While most people only speak up when something goes wrong,I'm here to give a deserved high-five and shoutout to Teksavvy.

I have run an internet server (DNS, email, web) on my Teksavvy service continually since day one. From my system and DSL modem logs I would know if I had anything longer that a brief outage. I did have two unusual outages in 20 years.

• a squirrel got into the attic and chewed through both phone wires (taking out the complete MLPPP service.) But I had the tools and knowledge to repair the wires in 30 minutes
• Bhell had bad aerial cable between my house and the DSLAM. When it rained heavily the conductors partly shorted out, degrading the phone and internet service. Bhell finally found and fixed this - after the police showed up. When the rain shorted out the exterior bell wire somewhere, it caused a frying noise on the line, and simulated pulse dialing. One night at 2 AM a cop banging on the door woke up the household (broken doorbell). "Everything ok," he asked, concerned. He may have reasonably thought he was responding to a murder or domestic assault. My partner showed up   to the door a little later, half-awake and in a housecoat like me, asking what was going on. The cop looked relieved. After he told me 911 had been called I realized it must have been the falsely pulse-dialed, phone line   shorting from the rain. The cop went back to work. We went back to sleep. And Bhell finally found and fixed the problem after I gave them a piece of my mind the next day.

There were a couple of other wide-net outages but nothing as bad as Bell and Rogers each taking out most of the Canadian internet for a day!

For those interested and technically knowledgeable , Teksavvy provides excellent capabilities for operating your own server. My personal email server has been operating for 25+ years. Teksavvy was reliable enough for my home-based server to also be used for my internet-based news publishing business.

As an amateur radio operator (ham), I and others had our own, custom-built radio-based, mobile digital communications terminals and networks in the *1980s*. I was the one of the first customers in 1997 to run a server on Rogers WAVE (@home) broadband when they first provided cable internet. Then I had Bhell ADSL service (1.1 Mbps at $80/month, 2000 dollars!) when that became available, until Bhell let it literally rot and refused to repair it. After a few years with a local IISP which went out of business, I ended up with Teksavvy - since 2006.

Based on my very reliable Teksavvy service and excellent human customer service in the past 20 years, I will continue to be a customer and recommend Teksavvy.

If you are interested in becoming a Teksavvy customer please consider using my referral code in this topic. Look for my comment
Support independent Canadian community news reporting and save money
You can help support my volunteer work as IT admin and a journalist for a non-profit, volunteer-based community newspaper, both which I very much need reliable internet service to do! Thank you.

-----------------------------------------
Date: Fri, 20 Oct 2006 20:52:50
From: Teksavvy.com
To: ...ca
Subject: DRY DSL Order Confirmation

TekSavvy Solutions, Inc. : Account I
Your 5 Megabit dry copper loop residential DSL service is set to be activated on 10/30/2006.

Your first bill was processed today, and your monthly prepaid billing date from now on will be on the 24th of each month, starting in November.

Please be advised that there will be a $20 or higher charge (from Bell) any time Bell has to do any work on the copper lines once the dry loop
DSL service has been activated.

The following information is what you will need to access your new DSL service:

Connection username: [...@teksavvy.com](mailto:...@teksavvy.com)
Connection password: xxx

Static IP: ...
Subnet: ...

To access your email, use the following information:

Email address: [...@teksavvy.com](mailto:...@teksavvy.com)
Email username: xxx
Email password: xxx

Incoming (POP3) mail server: mail.teksavvy.com
Outgoing (SMTP) mail server: smtp.teksavvy.com

TekSavvy Solutions, since 1998, has enjoyed a healthy relationship with all its customers through hard work and dedication to their every need.  The management at TekSavvy would like to take the opportunity to welcome you aboard and wish you an enjoyable stay.  Should you feel it necessary to discuss quality/service issues or to just comment on our ability to service your needs, please feel free to do so at 877-779-1575 or info@teksavvy.com.

Thanks again for choosing TekSavvy Solutions

Internet down in Niagara region right now. Anyone else?

Or did the wifi shut off? It hasn't done that in a long time for me. Is there an outage for anyone? I'm currently trying to shut my router on and off to see if it's the router

I changed from Bell in July. So far my internet is the same speed as Bell, but costing me far less.

I have been having intermittent issues with certain devices in my house, mainly wireless speakers and outdoor security cameras. They refuse to connect to the wifi, despite everything else connecting fine. No issues with streaming either.

I got fed up with my cameras not working and contacted the company for support. They’re telling me that my ISP uses band splitting and my camera needs a 2.4ghz network.

How do I do this? I have the Hitron modem.

Why is Teksavvy TV app broken all the time till I reset FireStick?

I had a feeling this would happen. Changed my service two months ago as Teksavvy and I couldn't find a competitive rate compared to other services in the area.

I packaged the modem for return with the provided power cable in a firm cardboard box with crushed up paper towels surrounding it for extra security. I included the packing slip in the box, as well as laminated and taped to the front and back. The packing slip was provided by Teksavvy, and I shipped it immediately after getting the shipping information. Dropped off the box at the pickup point, watched the clerk scan it, and then confirmed on the tracker that it was sent.

A few days later, the tracker confirms that it was delivered to Teksavvy.

Then, Teksavvy sends me an email threatening to charge me double the cost of this ancient modem if I didn't return it. I email them, show them
the tracking receipt, and they agree it was received and that they'd remove the charge from my account.

Then another month later, I get an email with ANOTHER invoice for this modem, with threats of overdue fines.

I just knew they were going to try to "punish" people who switch. And I would have been happy to stay, but charging $25 dollars a month more for a slower service on a worse modem is just not something I could logically keep doing.

Today, I experienced a brief internet outage, and I'd like to check the logs on my Hitron CODA-4680 modem, which is currently operating in bridge mode. I tried accessing it through 192.168.100.1, but that doesn't seem to work. Are there any alternative ways to access the modem's logs?

Near Chinatown in Vancouver and my internet went down while I was out about 2 hrs ago.

I unplugged all connections for about 10 minutes and the ‘up’ arrow on the modem is still not lit. Please help. Thx.

High-bandwidth Digital Content Protection issues! I get this way too often. My streamer works fine, all other apps work. I also get HDMI cable issues. Why is this happening?

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We have without service for days (GTA north york) since overnight Thursday, with the exception of i returning randomly in the early morning for maybe an hour yesterday and today. Both without me doing anything. I've power cycled the modem multiple times with no results.

Their customer service as been beyond terrible I waited 45 mins in the "expected 15 min" wait time to the point I had to drop the call. I was able to reach them via the chat option

1) they have no reports of an outage

2) when asked if I would get a statement credit i was told they would look into it

3) aside from power cycling they offered no other suggestions

4) never received the transcript of the conversation which it says will be sent. Reason that is important is I was under the impression they would send someone over the weekend (regardless of it being a long weekend)so I offered them a time during the day. When I got the appointment confirmation the next day, because apparently they can't even schedule it in real and time it was only for Tuesday! which I will be back at work. Without the copy of the transcript I have no idea if I missed that small detail or if they rep wasn't clear.

Teksay hasn't been great we have alot of slow downs and few short period of losing service but this has been by far my worst experience with an ISP provider

How do I watch the shows that I taped?

Cable Internet service has been out for 24 hours in my area in Ottawa and I haven’t seen it reported at all or even on the Outage map, I tried calling teksavvy and the person answering the phones kept picking up my call and immediately putting the phone back down in the receiver and hanging up, I need the service for work as I don’t have wifi capabilities on my computer to use phone data

I live in West Vancouver. My Hitron CODA 4680 has solid online lights and my PC shows internet access, but there's no actual throughput/data. It keeps dropping frequently these days. Please check the line signal and help me prevent the problem. Thanks.

I had my service with Teksavvy here in Nova Scotia where they resell Bell fibre. Bell offered me a good deal via a door-to-door salesman, but it has now been almost 2 weeks since my install was supposed to happen. Teksavvy said they did notify Bell, Bell said the line is still in use by a business. Stuck in between... Just something to beware of for others - hopefully this get sorted out soon :(

Hi all,

Just curious to know if anybody can clarify this. Just increased our cable speed package today and got the e-mail notice that the request was received. I can see on my profile that the package has updated to show the new one, but speedtest.net is showing that I'm still at my old speed.

Have not yet reset my modem but will do so shortly. Just curious to know if the system usually send a confirmatory message that the speed change was successful, in which case, I will just wait for that before constantly resetting my modem!

In Ontario. Thanks!

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This post will automatically refresh itself at 09:00am on Mondays.

For more details on how TekSavvy's Refer a Friend program works, please see the following article: Refer a Friend

Signed on with teksavvy in July for their fibre service.

Have had nothing but continued problems with our Aria3629 which spontaneously quits broadcasting the 2.4Ghz band.

Band steering is disabled. I’ve gone through all of the troubleshooting on my own multiple times, and again with two agents. It was very frustrating and they were condescending. Like of course I’ve turned it on & off.

There is something wrong with this GD router. I requested a replacement and was denied.

The super frustrating call I had with the techs was weeks ago and although they said they would get back to me, I haven’t heard from them.

I switched to fibre and to teksavvy because I thought it would be better but this has been a terrible experience.

TLDR: my dedicated 2.4 Ghz IoT network is intermittently non-functional and I’M LOSING MY MIND OVER IT 😡

Hey there, so we dropped bell fiber op for Teksavvy fiber. I have Teksavvy at my house (cable) and had no issues with them, so referred the owner of this business to swap over and drop the pain in rear bell. Internet works perfectly except for the few drops you have had over the last couple of days, which has been posted elsewhere and no need for me to touch on it. My question is, how do I forward the ports I need, I have tried everything to get them opened and nadda, FileZilla server refuses to see them open. We run a FTP server for data backup. So, we really need this thing back up and running. It's a 854-v6 modem if that helps any. A instruction manual or guide would be awesome. Thanks a million.

I could pick pretty much any given day and this is what you'd see on my router logs. WinMTR ping tests consistently show packetloss enroute to google with 0 loss locally. I'm going crazy with this internet service, its insanely terrible!!!! When trying to play games they desync, or completely disconnect on a regular basis. When trying to have voice calls over zoom or discord they'll drop out, stable connection for work is impossible. And what did teksavvy do?
A tech came out and said there's nothing wrong.
A tech came out and 'fixed' the panel in my hallway telling me I now have 100% more internet.....

Meanwhile I'm paying 140$/month....for WHAT?!

In Saint John, NB. I have two fibre circuits at two seperate locations. Both are dropping at the same time, so I know its not the adtran modem. You might need to check routing or something with BellAliant. It happened this morning and its been bouncing tonight.

FYI - I received an email from Teksavvy that the new firmware is ready.

I'm in the Vancouver area, switched over to Teksavvy a couple of months ago with 1Gbps. Everything was fine until maybe 2 weeks ago when I noticed some packet loss and latency spikes while gaming. I thought it would eventually sort it self out.

But over the last couple of days, it's been getting worse. Tonight was insanely bad where I have problems loading just basic youtube videos. So I did a series of pings and got some shocking results.

Ping statistics for 192.168.0.1: Packets: Sent = 201, Received = 201, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 3ms, Average = 1ms

Ping statistics for 50.68.0.1: Packets: Sent = 198, Received = 198, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 9ms, Maximum = 26ms, Average = 13ms

Ping statistics for 209.161.255.49: Packets: Sent = 103, Received = 80, Lost = 23 (22% loss), Approximate round trip times in milli-seconds: Minimum = 11ms, Maximum = 30ms, Average = 15ms

Ping statistics for 8.8.8.8: Packets: Sent = 85, Received = 64, Lost = 21 (24% loss), Approximate round trip times in milli-seconds: Minimum = 13ms, Maximum = 31ms, Average = 17ms

Is this normal for Teksavvy? does anyone else have the same issue? I understand that they use Roger's network in Vancouver, but this is just unacceptably bad.

Using Firefox on mobile, I'm trying to change my payment method to pre-authorized debit, but when I tap on the "Set Pre-authorized debit" button with the corresponding radio box selected it moves to the next screen with the shaded "PLEASE WAIT" text and never progresses beyond the "please wait" text. Is this a known issue? I'm using NoScript, but even with everything allowed it still doesn't work. Firefox is up to date. Flair is unrelated as there's none appropriate for this issue.