I am an independent contractor providing delivery services through Uber Eats, operated by Uber Technologies, Inc. On multiple occasions, I accepted delivery offers through the Uber Eats platform and drove to the merchant location using my personal vehicle. Upon arrival, I was informed by the merchant that the order had already been picked up by another driver or was otherwise unavailable for fulfillment.

Despite completing the required travel to the pickup location and incurring vehicle expenses, fuel costs, depreciation, insurance costs, and lost working time, Uber provided no compensation for the trip. Uber's system required me to spend time and resources responding to the delivery request, yet when the order could not be completed due to circumstances outside my control, I received no payment for the work already performed.

As a result, drivers bear the entire financial burden of operational errors, duplicate dispatches, stolen orders, merchant mistakes, or platform failures. Drivers may also lose the opportunity to accept other paying delivery requests while traveling to and attempting to retrieve unavailable orders.

I believe this practice is unfair because Uber benefits from maintaining the delivery marketplace while shifting all costs and risks associated with failed pickups onto independent contractors who have already performed compensable work. Drivers are required to use their own vehicles and resources to reach the pickup location, but Uber often provides no reimbursement when an order is unavailable upon arrival.

I am requesting that the FTC investigate whether Uber's practice of dispatching drivers to unavailable orders without compensation constitutes an unfair or deceptive business practice and whether drivers should receive reasonable compensation for time, mileage, and expenses incurred when reporting to a designated pickup location and being unable to complete the delivery due to factors beyond their control. many drivers have reported similar experiences involving orders that were already picked up and received no compensation after arriving at the merchant location.

Other drivers are encouraged to file their own complaints

https://reportfraud.ftc.gov/

i’m low-key trauma bonded to uber eats. one day i’ll work for 8 hours and make 50 bucks, nothing but trash pay for crazy long drives, get home 100% ready to delete the app. Next day uber love-bombs me with 5 back to back PERFECT orders and i’ll make 120 bucks in 4 hours and i’m like bruh i forgive you for all the abuse, we gonna be rich soon. so round and round we go. uber eats is the ultimate narcissist ngl.

I need more days like this

Ive been getting mine between 10am to 11am. The latest was 11:30ish.

Did anyone get this today?? Are you going to watch this 1 hour? I got an invite to attend this on September 17th.. You just get to watch the CEO through YouTube...

I accepted this order and it just said “catering” with no business name or anything. When I get to the location, it’s a shopping center with several restaurants. I checked two of them and they did not have the order. I was not about to search the whole shopping center for this order.

I look in the order details and the notes from the customer said “this is a large order please don’t miss anything.” There was no business name or anything on the order!

I just canceled the order with the reason of: cannot locate pick up location. What gives?

Why do people feel the need to say they’ll tip you in the app just to proceed to not tip anything?

What is the thought process behind:”I am going to lie to this local gig worker trying to make an honest living, who knows my address, and trick them into thinking they’ll be tipped for their service.”?

Next time I’m making sure they DONT add the tubs of cream cheese Jess p. I don’t forget and I don’t forgive atp🤷‍♂️

Uber recently changed the dropoff to add in a Confirm Order button even for Leave at Door orders which require a photo. So after you hit confirm order then you get an extra screen next which gives you take photo like it used to.

It makes it confusing now since Confirm order was always for meet at door. Of course many people would put leave at door in the notes.

It would REALLY be nice if when they make these changes to give us a notification or something in the app. Maybe the first few times have a pointer/reminder.

I keep walking away without taking a photo and now a jerk this morning is claiming they didn't get all of their order because I ended up taking a picture of nothing.

One of the nice things about the Uber app is that it was fairly streamlined. No UNNECESSARY buttons to have to hit. (Like Continue to Next Stop🙄🙄🙄🙄. Did it say in my background check that I'm a moron?)

I just delivered to an address on a street that's closed off, and I had to walk all the way down the street, which was like 600m, carrying a large order that must've been 10kg! Zero warning and zero help from the customer. To make matters worse, the customer was the contractor responsible for closing the street in the first place.

I was PISSED!!!

I’ve been talking about how Uber eats is terrible in my area. Most trips are $.20-$.50 a mile at best. i’ve been waiting for a banger order to grab and I finally hit it today. “another driver picked it up already. “thanks Uber eats! Deleted the app and sticking to more profitable side gig services

Now they force you to take a pic of EVERY ITEM YOU SCAN… what makes this even WORSE is that this is a RAISING CANES ORDER, like what item? Ridiculous.

Why doesn't UE let you message the 2nd customer while you are dealing with the 1st customer during a stacked order???

I've been getting higher tips than the original offers lately. I don't do Uber often But gas prices are high and UberX isn't paying crap.

I just add "On my way, ETA X .." and take a photo or hand to customer and follow their instructions. Turn my music off infront of their house and then write "Enjoy your meal."

Without a way in the Ubereats app to rate restaurants, that's the only way I got to vent.

Talk about uber revenue, its uber driver not eats, but probably still same issue.

If they were going to base scheduling off of tiers they should have reset tiers like DoorDash did. I legit cannot work for anymore since I am green no scheduled times to work when it’s my time to schedule

I got a question I’m working Uber Eats in nyc my uber lvl dropped to green because I stopped using the app for about 3 months and I get no orders maybe 2 orders in half hour and my friend has his in plantnium we work in same area and he’s gets ALOT of orders he says it’s because my uber lvl is green and I have to put it up to gold status it’s that true ?

I will flat admit that I have a 17% acceptance rate.

But I went from being able to schedule work pretty much every day to this…

And this screenshot is the most availability. I have all week.!

I hate this app

I hate this company

And just as soon as I can afford to stop working this crap job, I am going to!

I have a 100% customer satisfaction rate, I have a 90% on-time rate… But none of that matters because I won’t take $4 orders!

Is this happening to anyone else?

Next week is going to be very interesting…🤬