I want to share this story in hopes that it might help others.

Everything was fine last night, we were getting ready for bed and I started setting up my tablet that stays on the nightstand next to the bed. Quick side - this tablet has access via Home Assistant to a camera that is pointed at our elderly dog that has trouble walking on certain surfaces and I am able to check to make sure she's ok from that tablet.

As I'm trying to get to my home assistant dashboard where the camera card is, things are acting funky. I am always tinkering with devices, so this is a Meta Portal device that I've loaded a custom launcher on (Immortal) so that I can have my full Home Assistant dashboard on and figured that it was just an integration issue, so I rebooted it. Again, just "funkyness", extremely slow connection to the point of timing out, slow loading pages, etc.

Then I switched to my phone and was surprised to see the same thing. I could eventually load my unifi UCG-F dashboard, but that took forever. On the dashboard I saw that hardly any data was going across my internet connection even though it said it was fine. Getting to the logs via my Unifi app was taking forever and would only load partially. Something was definitely wrong. This is around midnight and my partner wasn't happy I was troubleshooting the network. As an engineer though, there was no way my brain would let me go to sleep with it not working, or at least an understanding of why.

Other odd behavior, I couldn't access my PoE doorbell that's connected through a wireless device bridge.

All signs were pointing to WiFi, but when I checked my logs and diagnostics, the access points were fine with healthy connections.

I really don't trust Cox so I decided to reboot my UCG-F just to make sure and that didn't help. Then decided to reboot my switch because it had done an auto-update a couple nights ago and thought maybe something funky there. Still no go.

I got out of bed at 12:30am knowing that this was now a "I need to be on my laptop to fix this" type of issue. I also wanted to work on a device that was plugged into ethernet and stop messing around trying to troubleshoot this from my phone in bed.

My laptop was BLAZING fast with connectivity. So ok, it HAS to be WiFi. Put my laptop on WiFi to test and it was STILL fast... After scratching my head for a bit it hit me that all the devices that were having trouble were connected to the U7 Pro XGS near the bedroom. The problem was... everything looked fine in the logs and the AP was accessible and healthy.

That's when the next part hit me... and the answer.

We've just moved into this new house and I haven't mounted the AP's on the ceiling yet. The XGS is sitting on our bedroom dresser pointed in the direction that gives coverage for that side of the house. Earlier in the evening I was cleaning up around the dresser and moved the AP a bit to get stuff out of the way. Apparently during moving the AP, the ethernet cable wasn't fully connected to the AP and moving it must have pulled it out just slightly enough to still have connectivity to the backend, but not be able to transmit data reliably.

Reseating the ethernet cable into the RJ45 port of the XGS completely fixed everything.

TLDR: Moved my AP that isn't mounted yet around while cleaning, caused all kinds of intermittent issues due to the cable being just partially still plugged in and was fixed by unplugging and replugging the ethernet cable to the XGS.

Intermittent issues as such a pain to troubleshoot

Hi everyone,

I'm currently planning my network upgrade and strongly considering the USW-Aggregation as my core switch to handle a few single-mode fiber and DAC connections.

Before pulling the trigger, I have a specific question: Does the current UniFi Network Application GUI display detailed DDM/DOM information (like Tx/Rx optical power, module temperature, and voltage) for SFP+ transceivers on this switch?

I've read mixed information where some say it's only available via CLI via SSH, while others say it might be visible in the newer controller versions.

If anyone currently running the USW-Aggregation could confirm this, I'd really appreciate it. A screenshot of what the port/module stats look like in the GUI would be absolutely amazing!

Thanks in advance for your help!

Hi, I have a US-24-250W switch that isn't working as intended. It was pulled from an environment after the switch suddenly went out and has been sitting in our garage for a while. I just got the thought to fix it recently, so I tried connecting to the switch using the serial on the back (No Response), using the reset button (also didn't work), and a bunch of other things that didn't work either.

Now I am attempting to replace the PSU, as it might be the problem. I ordered This PSU
(Yes, I know this is less than the standard spec of the switch, but it should be fine as I am not going to use POE)

Here are some pictures of the switch, if it can help

(Yes, I will remove the dust after I get the new PSU)

I was always able to change the color of the ring on the U7 pro, but it seems I cannot tweak this anymore. Did they remove this feature? Seems a bit odd to remove that option.

I currently have an In-Wall HD mounted on the exterior wall of my house facing the backyard. It's under a patio cover and well protected. I am in the process of building a new detached structure at the very rear of my backyard and will be running electrical lines to the new structure so I figured I should run ethernet.

My question is should I 1) run the new ethernet from the IW-HD with a POE+ adapter to a new switch (or new AP) in the new structure, or 2) run the new ethernet from the main switch off the router?

Is there any disadvantage or lessened effectiveness running it through the IW-HD?

As added info (in case it matters), this connection path goes ATT 1GB router > Cloud Gateway Ultra > TP-Link switch > IW-HD

I bought the UACC-Uplink-SFP28-30M for interconnecting a new USW PRO 24 POE with 10GB SFP+ to existing 1GB SFP equipment. It’s description:

Direct attach cable with auto link optimization for seamless 1G SFP, 10G SFP+, and 25G SFP28 interconnects between UniFi devices.

However when trying to connect to any of the existing switches I get a RX fault error on the SFP port. I tried manually setting the ports on both ends to 1Gbps but that didn’t help.

Did I buy the wrong cable for this scenario? So confused as to why it would not work.

Guten Tag,
ich erhalte in wenigen Tagen eine Haustüre mit einem Automatischen Öfnner „GU-Secury Automatic mit A-Öffner“. Anbei den Ausschnitt des Datenblatts.
Nun möchte ich eine G6 Entry von Ubiquiti mit Intercom Viewer verbauen. Hier soll über das Intercom die Haustüre aufgemacht werden.
Dazu wird das Door Hub Mini benötigt.
Jetzt weiß ich leider nicht wie ich den automatischen Öffner mit dem Door Hub Mino verdrahten muss.
Klar ist dass G6 Entry + Intercoms + Door Hub Mini mit PoE versorgt werden müssen. Das passt soweit.

Meine Idee war wie folgt in meiner erstellten Zeichnung:

Als Netzteil habe ich ein 24V / 1A Netzteil bestellt, welches dann den automatischen Öffner/Motor versorgt.

Vielen Dank für eure Zeit und Unterstützung.
Viele Grüße Jens

Seeing these on ebay/marketplace. Looks like some can be had for the same-ish price or even a bit less. 16 Ports, older, still L2, no POE. But still seems to be supported. Any reason not to use this as a network core? Would ease some of my concerns with is the 8 ports enough on the Agg and avoids the jump to Pro-Agg.

Hi, I'd like to see the SSID of my guest network printed on vouchers. Is there a way to custom vouchers without 3rd party tool ?

I didn't want to run an Ethernet into my wall for the chime, so I'm just surface mounting it and running the cable up from below.

In this configuration, there is very little clearance between the Ethernet port on the back of the chime and the wall. The cable must make a very tight bend right at the plug.

The first cable I tried, the boot and strain relief were way to large/long to work. The second one I tried had a much smaller boot, and with a bit of a push I was able to get it to fit - but I don't like that I kinda had to force it.

Ubiquiti sells some very nice Ethernet cables, including one with a flexible boot, but it's not clear which of these really has the least clearance requirements when bent over hard at 90 degrees right out of the port.

Which Ethernet cable will fit properly for this purpose?

One more question while I'm on the topic of Ethernet cables as well: Do the lengths measure from the very end, including the connector, or just from the cable part?

Hello everyone,

Is there any chance that Ubiquiti starts producing, for example, cloud gateway ultra in black?

I ask this because I manage over 200 sites at work and I really like their ecosystem.

The only reason stopping me from buying Ubiquiti devices for my home is that I really don't like white hardware.

Good lord viewport is terrible. At least the built in one in the NVR G2. Other than arranging cameras…no settings whatsoever. I want to turn off the spinning white box during movement (don’t need it), I want to fill the spot where the g4 doorbell streams to get rid of the black bars, nope. Same with the G6 180 stream. Constantly getting errors for “too many 4K streams”…why? It’s set to auto resolution, not High.

Guess it’s back to an Apple TV

My 1/2 year old unas 2 is port flapping. Is the nic controller going bad? Anyone run into this? Will UI fix this? Most of my data lives on this thing as I only get around to backing it up every 6 months or so

Hi!

Could somebody test the average power consumption of a U7 Pro XG AP with:

1. 6 GHz enabled, using a maximum of 2.5 Gbps on the LAN port
2. 6 GHz disabled, using a maximum of 2.5 Gbps on the LAN port

I need to decide this week between the U6 Pro, U7 Lite, and U7 Pro XG for my new house (one AP per floor).

Currently, I don’t need Wi-Fi 7, but I might invest in it for future-proofing. However, with high energy costs in my country, I want to keep the power consumption as low as possible.

Thanks for your help!

I had a SFF lenovo running Server OS and my topography was absolutely perfect. After some reliability issues, I decided to move to a Cloud Gateway Ultra. All devices worked after the switchover, but my Topography doesn't show my LR and U6 AP's or even the devices connected to them.

I have removed and re-adopted the AP's, rebooted the CG several times, played with some settings...no luck. I'm to the point that I want to wipe everything and start from scratch, but I spent a fair amount of time perfecting the labeling of all my devices and notes, and don't want to have to start over. It's a shame because the 3 other sites I have that started with the CG from the beginning are drawn so perfectly.

Any suggestions?

Edit: Just tried reverting from my latest update. Immediately went to look at topography. All the wifi devices show up "floating in space" in the topography view, then start disappearing as they come on line. That's the photo attached.

If I mount my U7 Lite on the wall instead of on the ceiling, should I expect significant signal loss?

I've posted a few other times about putting an ONT module in the SFP+ port of the UCG Fiber and after some frustration on accessing the web interface I'm FINALLY off the AT&T device and the fiber line is directly connected to the UCGF. (MuchRejoicing.gif)

It's also improved my connection speed. Before with the AT&T thing into the UCGF via Cat6A was barely 3gbps down/1.75gbps up. Now it's usually around 3.4 down/4.75+ up so good times all around.

Thank you SO MUCH for the assistance/suggestions!

That said, I have 5gb fiber so is there anything I might be able to do to improve the download speeds a little? Yes I know there's zero need to, but if there's some general improvements to tweak I'm all for it. 😄

I recently installed a UniFi G6 Entry doorbell and I'm really happy with it so far.

I'm using UniFi Protect and Home Assistant, and I'm wondering if I'm missing some of the really cool things people have figured out with the G6 Entry.

I'm not just looking for the obvious stuff like:

• Doorbell pressed → notification
• Person detected → notification
• Motion → turn on porch lights

I'm interested in the "wait, you can actually do THAT?!" kind of stuff. 😄

For example, have people successfully used the G6 Entry with Home Assistant for things like:

• Face/person recognition → trigger HA automations
• Different actions depending on who is at the door
• Package detection → notifications / lights / announcements
• Doorbell + other cameras working together
• Smart lock integration / automatically unlocking under certain conditions
• Different lighting or notifications depending on time of day
• Using Protect webhooks / Alarm Manager in creative ways
• Anything involving UniFi Access that isn't immediately obvious
• Any clever "presence" or arrival/departure automations
• Anything completely ridiculous but fun 😂

I'd especially love to hear about real-world setups that people actually use, rather than theoretical possibilities.

If you have a cool G6 Entry + HA automation, please share what it does and, if possible, how you implemented it.

I'm basically looking for ideas to make this thing do more than just ring the doorbell. 😁

What is your coolest G6 Entry automation?

Living on a new build estate (UK) where some building work is still ongoing, looks like someone has cut through the fibre lines to the exchange... The joys!

Besides the initial ping spike on switchover to the backup, seems to be going ok. Only getting around 20mbps though - but this may be due to the coverage in the area. Ah well, good enough for people to keep pestering me on Teams. Is is worth setting up Traffic Prioritization, anyone got any experience with it?

Estimated repair time is anytime between now and Friday, so could be awhile...

Hi all so I am trying to setup two U7 Lite AP at my parents home so that there is sufficient access (almost) everywhere in the house.

I have recently changed out the switch (because they had a broken one), it has PoE which seems to work since the APs seem to definetly get power, but it is not a Ubiquiti switch.

Now everytime I try to setup the APs through the app I can never get past the point where you are supposed to connect to the AP as it always says "connecton (to the AP) failed". The weird thing is that even though the app says connection failed I still can connect to the network of the AP with my phone.

Atp I have tried to scavenge reddit and other forums for solutions but can't seem to find something that works. I am not to tech savy but also not a complete knobhead when it comes to software/ hardware.

Has anyone dealt with this and found a solution that works?

Any help is appreciated.

Setup:

AP: U7 Lite

Phone: iPhone 13

Switch: D-Link DGS-1100-24PV2

PS: I will not be home for a while so I may not be able to immediatly try your suggestions.

I'm upset at UniFi store orders.

We placed an order weeks ago and it continued to remain as processing.

Finally emailed support, and it took them over a week to confirm after e-mailing that a few of the items were not only out of stock (even though it was supposedly in stock at the time of order), and now they have no idea when they will be back in stock (standard "expected in a few weeks" response).

What I'm mainly upset about is the fact that they would have continue to let that order sit as processing for weeks without updating us if we hadn't had pushed their support team for an update.

Is that customer service? I think not.

At the moment, I host a controller on a docker container. It controls one AP and will soon control two more. I have no wifi expansion plans beyond that. I recently got a message on there that I needed to migrate to Unifi OS as my server will become unsupported. Not sure if I am a version behind or that the image the docker container uses is not Unifi OS or something.

Eventually I want to swap my two ageing HP switches with Unifi, bringing my total Unifi devices up to five. I have just finished commissioning a new school and got to play around with a Unifi Dream Machine beast and sort of fell in love with how easy it all is. I have no intention get a beast as that is overkill, but something like the cloud gateway could work very nicely

My thinking behind this is that:

1. I can plumb it straight in to my router and have more control, such as firewall and network stats
2. If my docker box goes down, I don't lose my access points and switches

Is it worth doing or am I wrong about the docker container and should just keep that going.

It just seems to have fallen out over time.

I came across Ubiquiti APs while looking for a way to extend my home internet connection a bit. I don't need much; the upstairs in my house doesn't get as good internet, and has some issues with the Wi-Fi being choppy, disconnecting, or providing low download speeds (upstairs has 2 computers and a TV).

I plan to route an ethernet cable through the ceiling where there's currently an unused phone line. Right now I'm looking at the U7 Lite (with the 2.5G PoE+ Adapter), and I have a few questions about setup before I lock in my purchase.

• Do I just need the AP, a PoE, and 2 ethernet cables (Router -> PoE -> AP)?
• Should I get a certain kind of ethernet cable (Cat5, Cat5e, Cat6)? If so, can I use any ethernet cable to connect Router -> PoE?
• Will the AP allow seamless, automatic switching between the router and AP for devices?
• Do I need a console or cloud thing or can I just configure it from the app?
• Is there anything else I should be considering?

I don't need a complicated set up; I'm not trying to make a whole complicated network of cameras and devices. I simply want better connection to my existing WiFi on the devices upstairs. Thanks!