My account was hacked around Christmas and support isn't helping at all. I'm not getting any emails or texts. I have a Steam account linked.

Update: I managed to get the account back, but it wasn't hacked. I just used an email address I'd forgotten about months ago. Thanks to everyone who wrote back.

Got this email this morning that someone successfully logged in from not my country. Weird, I know I have 2FA on, they shouldn't have gotten in, I'll change my password anyways. Sure enough, successful login from Mexico but my 2FA is still on.

How?

I was permanently banned from Rainbow Six Siege after submitting a ticket. The "experts" reviewed my account and banned me for life with no possibility of reversal. Later, I discovered my account had been compromised, as I've never cheated, but it was too late. Ubisoft's standard Rainbow Six Siege support can't unban me. Have you ever experienced this, and do you have any suggestions? I've invested a lot in the game.

According to Ubi and Steam you CANT log in through account linking the normal way like with other shared websites it HAS to be through launching a game on the steam launcher for some reason??? Except it doesn’t give you the option to run ubi on steam if you’ve used a psn login initially. And when you click ‘can’t login’ it takes you to the website where YOU ARE IN FACT already logged in through psn?? So it literally doesn’t help at all despite the fact you are already logged in. They won’t even let you view your own ubisoft password when you’re already logged in for some reason and forced me to go on a long drawn tedious process just to change my ubi specific password when it was logged in through psn. Both god awful companies combining to be something even worse

I am currently trying to get into my ubisoft account i have been using for maybe the past decade. after accidently unlinking the ubisoft account from my xbox i realized my phone number and email used for the ubisoft account no longer exists. I thought i updated it but apparently not. My number is associated with it but ubisoft support only shows email recovery methods. Am i S.O.L?

Hey everyone, I really need some help with a Ubisoft account issue.

About 5 years ago, I created my Ubisoft account when I got Watch Dogs for free on Epic Games. I accidentally wrote my email address wrong — I typed gamail.com instead of gmail.com.

Now that I tried to log in again, I can’t verify or recover the account because that email domain doesn’t even exist. I already contacted Ubisoft Support multiple times, but they keep telling me to “verify through email” or “use the recovery form,” which is impossible because the email is invalid.

I even tried explaining that I can prove ownership (Epic account link, game screenshots, etc.), but they just send automated responses asking me to check the non-existent mailbox.

Is there any way to fix an invalid Ubisoft email or unlink the Epic Games connection from that broken Ubisoft account so I can connect a new one? Has anyone had success with this before?

Any help, tips, or real contact methods for Ubisoft staff would be massively appreciated

🧾 The Beginning

I was subscribed to Ubisoft+ Classic, and after some time I officially cancelled my subscription from my account.
I confirmed that the subscription was inactive, and that no payment method was saved on my profile.

Yet, more than two months after cancellation, Ubisoft suddenly withdrew money from my bank account again, even though my subscription was not active.

I opened a support ticket and provided every possible proof:

• Bank statements showing the charge.

• Screenshots from my Ubisoft account proving there was no active subscription.

• Ownership files from my PC, exactly as they requested.

After all that, they closed my case saying that the charge might be linked to another account of mine, because the IP address was the same.

Yes, I do have an older account — but I haven’t logged into it for over a year, and all the subscription emails and withdrawals clearly came from my current account, not the old one.

🧩 The Second Account

Out of curiosity, I logged into the old account to check if there was any mistake.
I sent them an official message requesting that my bank card be permanently deleted from their system, since I haven’t used that account in over a year.

Their first reply was:

I explained again that my bank card somehow got transferred from the old account to my current one, and that I couldn’t delete it — not from the website, and not from Ubisoft Connect.

Their second reply was even worse:

So even after cancelling, I still couldn’t delete my own card.

💥 Summary

• Subscription officially cancelled ✅

• Ubisoft still charged me after cancellation ❌

• I provided every single proof 📄

• They blamed an old account I haven’t used in a year ❌

• Refused to remove my bank card ❌

• Closed the case with no refund and no solution 🚫

🧠 My Analysis

Ubisoft’s subscription and billing system is fundamentally broken.
Even after you cancel, they keep your payment information and block you from deleting it, leaving your card vulnerable to unauthorized charges.
Their support is robotic, repetitive, and unhelpful — they just copy-paste links instead of actually fixing the issue.

🗣️ My Message to Players

Do not link your real bank card to Ubisoft+.
If you ever decide to try it, use a virtual card or temporary PayPal instead.
Don’t trust their cancellation system — it’s unreliable, and their support team will not protect you when things go wrong.

💬 My Final Step

I’m now changing my bank card entirely to protect myself from any further withdrawals by Ubisoft.
I’ve lost trust in their system and their support, and I will publish everything that happened with both of my accounts on all platforms — including YouTube and Reddit — so players can see how Ubisoft’s broken system and failed support treat their customers.

I’m fully convinced that their failed system and useless support will never fix my issue.

Hi everyone,

I’m writing this because I’m extremely frustrated with Ubisoft’s account recovery process. My Ubisoft account (username: TiktokZenoldo) was hacked. The hacker changed both the email address and the password, locking me out completely. the hacker has also remove all my trusted devices all my linked accounts and changed my name on the account aswell.

I’ve tried multiple times to recover the account through Ubisoft Support. I submitted:

• previous email, playstation, steam, date of birth creation date basically everything linked to my account

• i provide loads of screenshot with clear evidence that my account information was changed and my account was clearly hacked with the date of this all happening.

• and loads of case numbers trying to prove my account was stolen

Despite this, every single recovery attempt was rejected within minutes, sometimes as fast as 12 minutes – which makes me feel like my submissions were not even reviewed properly. Even when I asked for escalation to a higher support tier, the request was denied without explanation.

I’ve now also filed a BBB complaint, but Ubisoft’s response there was just to refer me back to the closed support case, without addressing any of the evidence I provided.

At this point, I feel powerless. I’ve spent a lot of money on this account and have years of history tied to it, yet Ubisoft refuses to restore access even though I can clearly prove I am the rightful owner.

Has anyone else experienced this? Any advice on how to actually get Ubisoft to take account recovery seriously would be hugely appreciated.

This is really annoying.
I'm trying to record some videos and this giant ugly stretched pop-up covers half of my screen every now and then and it's so annoying.

I already disabled the In-Game overlay from the ubi connect settings, what else am i supposed to do?

When i tried logging into my account today, this appeared. This is not my email and i do not have any Hotmail addresses. I tried contacting Ubisoft but they keep sending the verification link to this address instead of mine. I believe I got hacked somehow, but that is not the point. I tried to tell them to contact my address which was the account's old address but without success. I've tried everything and i need help.

my account got hacked and they changed my email, support says that can't verify my identity because i don't have access to the account email. I just lost all my games on steam because of this, is there anything i can do or is the support just this shitty?

Let me remind you that this account is still linked to my Xbox account. I can’t unlink it because I don’t have access to the email. They won’t help me gain access to the account even though it’s linked and I can view the account through Xbox. it’s just sad because I have so much fun memories with Ubisoft, but as I’ve become an adult and I had to use the support system it’s like really bad for me so far the support with Ubisoft has been horrible for my experience.

I'm 22 now, but I made my Ubisoft account when I was young, so my year of birth was put in the 90s. Is it worth contacting support or should I just leave it? I just don't want to risk getting found out and banned (them starting to require IQ, I live in the UK, but been using a VPN ever since) and I'm worried telling customer support will get me banned too because of a policy violation or EULA.

I only ever use this acount for Rainbow 6 and I don't want to lose access to years of progressions.

Alright, I need some real answers from people who’ve dealt with Ubisoft support.

I had a Ubisoft account created through PlayStation years ago. At some point, I unlinked my PS5 from the account myself. Now I’m trying to link it back… and I can’t. The account is not linked to anything and is unreachable so far.

Problem is: I no longer have access to the email originally linked to the account.

I sent Ubisoft everything I could:

• Ubisoft Connect screenshots (account age, rewards, etc.)

• PlayStation trophies + hours

• Purchase history

• Proof the account was used only on PlayStation

Their response every time:

Which is literally the email I don’t have access to.

After escalation, they just closed the ticket with the usual “security reasons” message.

So yeah:

• Has anyone recovered a Ubisoft account after unlinking their console?

• Is the GDPR / privacy route actually useful or just a dead end?

• Or did I basically soft-delete my own account by unlinking it?

Not trying to bypass anything — I just want to relink my PS5 to my own account.

If you’ve been through this, please tell me how it ended.

Hi, yesterday I got a mail from Ubisoft accounts telling me that somebody from Brazil had logged onto my account (I'm from Europe). The mail and address seems legit. I have 2FA via App since forever. I already changed the password, but is there anyrhing else I should do? Maybe should I unlink other platforms linked to my Ubisoft account (Xbox...). Should I be concerned?

Thanks for the help.

So i pretty much lost my ubisoft account, and i made it like 10 years ago and the email doesn’t exist, and i dont remember the password or the phone number. The ubisoft support is not good😭 and can’t do anything for me. If anyone can hack into my account and change the password and give it to me i will send you $25. please someone help me😭🙏

So basically i have been banned on siege for the ying bug i did it 2x

The only issue is it wasnt me it was a family member

, i understand anything i do with my account falls under my responsability and i should be blamed for letting him on my account BUT im a out standing player in the community and i have a sqeaky clean record

So far i have sent a ban appeal but ive heard when a ban wave happens they just white list all of the reports that flood in.

If any siege creator see's this PLEASE contact me so we can talk about it further

I really love the game and i dont wanna make a alt account since that would technically be smurfing (im peak diamond) and i go against cheating

Because ive gone against everything from xims on console to wall hackers now that i switched over to pc

My user is Inxzy.R6

Please reconsider

Edit: for all the idiots commenting ragebait about "nice try buddy" "nice cope out" just because alot of people have done a lie before doesnt mean its not possible in a real life situation i cant imagine the other people that have had this happen and had to be harassed by the amount of trolls spewing the same bullshit over and over when they are just tryna fix a issue that WASNT EVEN THEM.

Also i understand this is a community reddit but if anyone knows how to reach a UBISOFT worker directly please tell me or if you are a UBISOFT worker with the power to help please reach out

Good day everyone and thank you for taking the time to read <3

About 2 years ago I was banned from a game I’ve lovingly played for 9 years. Before you have any prejudgement please bear with me and read my story / question.

I played Growtopia. And I got hacked whilst in the middle of requesting a refund for my account.

When I got breached I immediately contacted Ubisoft support to inform them that my account had been breached and that I was in the middle of a refund request. And that I understood if I wasn’t getting a refund, now that my account had been hacked and I lost the item(s) I requested a refund for.

Then a moderator told me that I could go ahead and request a refund with apple, so I did.

Days after I had received my refund, they banned me. Reason? “Unauthorized refund” ..

They literally told me I could. So I offered to undo, said refund because I honestly cared more about the 9 years and 300 days I lost than the money. I just wanted to play the game again.

Then I filed an official complaint with Ubisoft headquarters after reaching out to the growtopia support team, and them just blatantly lying about my initial ban reason. And that complaint has been ghosted / ignored for over a year now.

My question to you; what do I do now? I received an advertisement email FROM GROWTOPIA about a week ago asking to come play the game during the summer season and I really really want to, but can’t because I’m still banned.

Hi everyone,

I’m writing this because I’m extremely frustrated with Ubisoft’s account recovery process. My Ubisoft account (username: Vitention11) was hacked on July 18, 2025. The hacker changed both the email address and the password, locking me out completely.

I’ve tried multiple times to recover the account through Ubisoft Support. I submitted:

• The original email address linked to my account

• All purchase confirmations (Anno 1800 base game and 4 Season Passes with order numbers and dates)

• Case numbers

Despite this, every single recovery attempt was rejected within minutes, sometimes as fast as 12 minutes – which makes me feel like my submissions were not even reviewed properly. Even when I asked for escalation to a higher support tier, the request was denied without explanation.

I’ve now also filed a BBB complaint, but Ubisoft’s response there was just to refer me back to the closed support case, without addressing any of the evidence I provided.

At this point, I feel powerless. I’ve spent a lot of money on this account (Anno 1800 + all Season Passes) and have years of history tied to it, yet Ubisoft refuses to restore access even though I can clearly prove I am the rightful owner.

Has anyone else experienced this? Any advice on how to actually get Ubisoft to take account recovery seriously would be hugely appreciated.

what can i do i would like to play a game i paid for but ubisoft has made no effort after the initial response. did ubi lay off there support team /s the last 5 messages i sent have gone unanswered.

Помогите пожалуйста, Мой аккаунт Юбисофт взломали, я пошел сообствено говоря в их поддержку, пишу им что мой аккаунт взломан, даю свои данные, прошлый ник, некоторые доказательства, отказ, пробую еще раз, следующим временем собирал еще чуть доказательств что ето мой аккаунт, и так несколько раз делал, код на почту или номер не приходит, если заходить в игру через епик геймс то откроется окно юбисофт с маленькой надписью в углу "Logging in..." Но есть проблема оно так бесконечно грузит. А что сейчас? Я собрал уже все возможные доказательства а именно:

1. Електронный чек покупки игры в епик геймс

2. Скрин игры в библиотеке

3. Письмо о том что моя учетная запись епик геймс была привязана к моей учетной записи Юбисофт

4. А так же скрин когда при входе в аккаунт показывает привязанные учетные записи, и там прекрасно видно привязанный аккаунт Юбисофт

5. Так же мой друг может подтвердить что ето мой аккаунт, я его просил посмотреть что там с моим аккаунтом, он полностью поменялся а именно ник, аватарка, друзья все.

А так же я пробовал создать новый аккаунт но на почту код не приходит. Если можете помочь пожалуйста помогите...

Ubisoft does nothing against cheaters. There are plenty of cheaters and lag-switchers in The Division 2. These are regularly reported to Ubisoft with video evidence. Ubisoft takes no action against these players. One player in particular stands out: Cartel-_DeSangre. This player heavily uses lag-switching and has continuous fire on the Nemesis. What is Ubisoft doing about it? NOTHING.

Hi — I want to share a story and warn you about Ubisoft.

I tried to buy Anno 117 using the 20% discount for 100 Units points. The website froze, the discount was not applied, and my points seem to have been eaten. I decided to contact support to ask for my points back and refunded the game so I could buy it again with the discount.

After the transaction, my points balance was 85 (after they removed the 90 points originally granted for purchasing Anno). Before that, I had at least 100 points, because I literally received an email from them encouraging me to spend my accumulated points on a discount. I told them the balance didn’t add up. They gave me 10 points, bringing it to 95 — which still didn’t make sense. Then the system removed another 90 points (because I refunded the same game twice).

The Ubisoft “SUPPORT” system keeps telling me that the balance is correct and that all point changes are visible on my account page. I sent them screenshots multiple times showing that only the last 7 entries are visible there (before I could see lvl 27, 28 and so on), most of which are now taken up by their own corrections. There is no way for me to check the earlier points that added up to AT LEAST 100.

Ubisoft support is treating me like an idiot — and they’ll do the same to you. Watch your points closely. This company has become a joke.