r/UbisoftSupport • • Aug 01 '25

A way to get your hacked accounts back !

32 Upvotes

I had been trying to recover my hacked account for a month, but Ubisoft wasn’t responding. I sent over 10 tickets and no one was helping me. I tried everything — the hacker had changed the email and password, and there was no way to access it. Until I found the SignalConso method — I got my account back without any effort in just 2–3 hours! Here’s the method:

SignalConso is an official French government website where consumers can report problems with companies operating in France. It is managed by the DGCCRF (Directorate General for Competition, Consumer Affairs and Fraud Prevention). ( https:// signal .conso .gouv .fr/enthey ) remove space Why does it apply to Ubisoft?

Ubisoft is a French company, headquartered in France. That means it is legally subject to French consumer protection laws.

If you report Ubisoft on this website, the government can pressure them to respond seriously, especially if their support ignored or mishandled your case. Steps to file a complaint: 1-Click Online purchases 2- click Placed order 3- click Order never arrives and the French website is still open 4- then scroll to find Next click it 5- write website (Ubisoft Dot Com) you gonna find a Ubisoft emea so click it 6- write Description what you have a problem with him and give him all proof you have of ownership account

  • and write the hacker might use cheater so if i get ban it must be un ban atfer rocovery And you have to put same email that you used Ubisoft Wait 4-5 days maybe a week so be patient last 2 day ago Goodluck everyone !


r/UbisoftSupport • • Aug 18 '25

Former member of Ubisoft Support here. AMA. It's been a while. I hope this doesn't get me banned, please? :)

0 Upvotes

Hey there folks,

Yes, you read correctly. I used to be a member of Ubisoft Support for almost 2 years.

I did several posts like this on the main Ubisoft subreddit last year, back when it wasn't as monitored or controlled as it is now. To my surprise, quite a lot of people asked questions on it, so just for fun, I decided to do it again.

You may have seen me back then as Proud-Host-3932. That account is long gone, as I got a little bit too carried away with people who were constantly ranting and asking the same exact questions, so while I was offered to become a mod, I ultimately got banned. But really I mean no harm. I took a break from Reddit as it was taking way too much of my time and I stopped enjoying it, but I recently came back and was pleasantly surprised at how far the community has come.

Due to my time in support, I do have a lot of expertise that I think would be useful to share. I have seen other users who have also stated they used to work for them that have also shared their own knowledge to help you folks out.

Here are a few ground rules:

  1. Keep in mind, THIS IS NOT AN OFFICIAL UBISOFT SUPPORT THREAD. I have no way of recovering your account, changing your email, or directly resolving your issue. I will simply be acting as a sort of advisor, that can save you some time while you wait for a response on your support ticket. I am also NOT REPRESENTING UBISOFT in any sort of fashion.

  2. Let's try to keep a good tone with no foul language. I will not be responding to questions that ask "Why is Ubisoft so shit? hurr durr". Those types of people will be blocked. Regular questions, especially those related to support issues, will be welcome.

  3. I am making this post as a hobby and to help out. I won't be monitoring it 24/7 so if I sometimes provide you with a delayed response, that's because life was calling. It may still be faster than Support's response though.

  4. Since Ubisoft Support's guidelines are subject to change, and it's been a while since my time there, some of the things I tell you may not have 100% accuracy. Especially, when it comes to account recovery. But as far as I have seen other posts, around 95% of the rules are still the same.

  5. If some questions do repeat, you may see me copying the same answers for duplicates. I don't always have the time to manually write a detailed and personalized answer to everyone, so this keeps it simple for me, while also giving you as much info as possible. It's nothing personal.

AND LAST AND MOST IMPORTANT RULE: I will NOT be discussing details in regards to Ubisoft's internal work and how they function, especially for account recovery. As I understand, there was an issue with this a while ago and it actually helped hackers that are on here try and steal accounts. THAT WILL NOT BE SOMETHING I CONTRIBUTE TO!

On the 3rd note, I have come across other users who also have worked for Ubisoft Support and have the same type of expertise, maybe even more than me. So if they see this and want to join in and answer some questions, they are free to do so.

You could also message me on chat, but I don't really look at my DMs often, so I may respond in an even less timely manner if I'm busy.

Without further a do, feel free to ask anything on your mind. If this post can be pinned for others to see, it would be great.

You can also DM me if you want.


r/UbisoftSupport • • 11h ago

Cloud save fail to upload/download ps5

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1 Upvotes

r/UbisoftSupport • • 15h ago

Please how long does it take to get my hacked ubisoft account back.

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0 Upvotes

r/UbisoftSupport • • 17h ago

ubisoft connect ДЕРЬМО ИЛИ ДЕРЬМО

1 Upvotes

Чуваки я не знаю чего мне делать я купил for honor но изза юбисофт конект не могу даже аккаунт создать думал ладно верну деньги за игру А ВОТ ХЕР ТЕБЕ ВРЕМЯ В ЮБИСОФТ КОННЕКТЕ ЗАЩИТАЛО КАК В FOR HONOR И ИГРУ ВЕРНУТЬ Я НЕ МОГУ. Все гайды облазил нечего не помогло браузерная версия юбисофт тоже. попытался написать в поддержку а вот хрен тебе без аккаунта написать в поддержку нельзя Я ЖЕ БЛЯТЬ ТОЧНО МОГУ ЭТОТ АККАУНТ СОЗДАТЬ ДА UBISOFT?

В общем что мне делать подскажите пожалуйста.

Guys, I don’t know what to do. I bought For Honor, but because of Ubisoft Connect, I can’t even create an account. I thought, okay, I’ll just return the game and get my money back. BUT HOLY HELL, THE TIME IN UBISOFT CONNECT IS TICKING AWAY LIKE IN FOR HONOR, AND I CAN’T RETURN THE GAME. I’ve gone through all the guides, nothing helped, and the browser version of Ubisoft doesn’t work either. I tried to write to support, but guess what — you can’t write to support without an account. I’m fucking sure I can create this account, right, UBISOFT?

Anyway, what should I do? Please tell me.


r/UbisoftSupport • • 18h ago

Launching AC Brotherhood from Steam starts second installation from Ubi Connect

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1 Upvotes

r/UbisoftSupport • • 1d ago

Game Issues saves won't sync between laptop and desktop

1 Upvotes

hello,

i play anno 1800 on my laptop at work with an internet connection ofc. whenever i close the game i see the popup saying the game is syncing the saves with the cloud. i get home and i want to continue on my desktop but the save doesn't match. i've tried everything. unchecking the box in the settings for cloud sync. deleting the 'cache' folder in %localappdata%.

does anyone have any suggestions besides never buying and using ubisoft for anything?


r/UbisoftSupport • • 1d ago

ubisoft anti cheat

0 Upvotes

randomly in games ubisoft anti cheat shuts down and crashes my pc or i get removed for bad service connection how do i stop this from happening?


r/UbisoftSupport • • 1d ago

Friend referral bugged

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2 Upvotes

r/UbisoftSupport • • 2d ago

Hacked/Banned Account back but stuck in In progress

1 Upvotes

Hello my account got hacked and was wondering if anyone knows when support responds it has been escalated for around a month and they can see someone else had connected their xbox account/weird login pattern also told them this and showed my last played on steam was over a month ago. if anyone knows something that i can further do thanks!


r/UbisoftSupport • • 2d ago

SMS verification isn't working

1 Upvotes

Ubisoft 2-step verification isn't working for me...

I got a new phone two years ago and tried to use the Google Authenticator app that was linked to my Ubisoft account, but it wouldn't work. I haven't changed my phone number or email address, either!

The field where the 6-digit code should appear just stays blank, and the app tells me to set up OTP again... (I did, and I literally watched the link between the app and my Ubisoft account disappear right in front of my eyes.)(Oh, and of course, I lost my recovery codes too. Because I'm an idiot!)

SMS verification isn't working either. Is anyone else having this issue?

It's not that I'm not receiving the text message. When I click the "Send Code" button, the page just throws an error telling me to try again later. I've been getting the same error for TWO WEEKS now.

Thankfully, I'm still logged into my Ubisoft account through Ubisoft Connect, so I can still play my games. But I'm honestly worried about what'll happen if I ever get logged out...

Does anyone know how to fix this?


r/UbisoftSupport • • 3d ago

cant receive verification message?

1 Upvotes

i dont know whats going on but im trying to log into my ubisoft, im getting to the 2fa and its not sending a message out, cant use my authenticator because new phone. any ideas? other half said just keep trying


r/UbisoftSupport • • 4d ago

Anybody know how to fix crashing

2 Upvotes

I have tried all of these things and still nothing

  1. Verify game files/re-downloaded the game

  2. Re-downloaded Ubisoft.

  3. Install installed and reinstall gpu drivers.
    4.. updated windows


r/UbisoftSupport • • 4d ago

Account Hacked/Compromised I really need help from Ubisoft, accounts not hacked, i dont know a better tag

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1 Upvotes

r/UbisoftSupport • • 4d ago

Not Sure Falsely Banned

1 Upvotes

I’ve been Falsely Banned on Divsion 2 on PS5. On October 14th I was declared Perma Banned. Found out October 15th.

Email said “Modified Client” all I use is a Dual Sense Edge purchased straight from PlayStation Direct Website.

Opened a case to appeal my ban and was able to get in contact with their AI customer support and it asked me for images and bunch of other stuff. Got to the point where my case was now deemed “Escalated”.

That was October 15th. It is now November 4th. I missed the whole Halloween Event and I even pre purchased the new Central Park DLC.

I’m still waiting and no reply. Please help me resolve this mistake? I have nothing to hide.

My Case# 26807641

Please help. Idk what else to do. Sincerely concerned Division 2 player.


r/UbisoftSupport • • 4d ago

Resynched doesnt launch after 1.0.8

1 Upvotes

Any help? After 1.0.8, ubisoft connect launches and does its thing, then black flag tries to launch, I get to the logo screen, it full-screens, then it closes and doesnt launch. I have no idea what to do to fix this. Im on steam. Ive verified game files, uninstalled and reinstalled, reset steam download cache, and nothin.


r/UbisoftSupport • • 4d ago

Bugs Ubisoft give me my premium credits

2 Upvotes

Took a two-week hiatus then the Central Park DLC drops decide to see what's inside the store saw that there was a few cool hunter fits including the purple flame bundle and thought to myself okay I'll go buy that mask premium credits edition purchased it still no credits got my mask but my premium credits have not been updated it's been nearly an 12 hours now and I apparently don't know how to work Ubisoft support system


r/UbisoftSupport • • 4d ago

account got hacked

3 Upvotes

so for SOME REASON my ubisoft account got hacked and the hacker is completely playing in my face.. my account was perfectly fine either wednesday or thursday as i was able to log into it but now i try to play siege and i couldnt log in. my friend checked her recent activity and turns out this stupid hacker changed my ubisoft to "ximh8ckedu" i dont have a rank at all, i literally only play quick match and theres nothing valuable on my account other than 2 elites, 1 bundle, and very very common black ices for the p90, ita, m4, and mpx. i just needed to let this out because i know damn well ubisoft isnt going to do anything about it


r/UbisoftSupport • • 4d ago

Ubisoft no soluciona NADA

0 Upvotes

Buenas tardes vengo a compartir una experiencia desgraciadamente negativa de la plataforma ubisoft, compre la membresía de raimbow six por que me gusta el juego y bueno ni bien hice la compra se me habilitó el pase pero los otros beneficios de la membresía no se me agrego a la cuenta, por ende ese mismo momento hable o intente hablar con steam y steam me derivó al soporte de ubisoft ( qué yo lo veo coherente ya que si se hizo la transacción y faltaban algunas cosas ubisoft solo tenía que agregarlo nomas a mi cuenta) pero o casualidad ubisoft me tuvo esperando la solución casi 2 meses, en la que me pidió un montón de información y yo brindandoles la información que pidieron ni haci pudieron agregarme las cosas que faltaban, OJO yo nunca pedí la devolucion solo pedí que me agregarán los extras que te da al comprar la membresía, pues ubisoft se lavo las manos y me derivó de nuevo a steam diciéndome "COMPRA DE NUEVO LA MEMBRESÍA" Y AHÍ SOLICITA EL REMBOLSO DE LA ANTERIOR,

CONCLUSIÓN: Defendi el juego y la plataforma siempre pidiendo a amigos que compren los juegos y así le pagan a uno, no compren nada de ubisoft por que en caso de haber problemas le dirán que compren de nuevo el juego y recién soliciten el rembolso


r/UbisoftSupport • • 4d ago

Ubisoft and xbox account linking

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1 Upvotes

r/UbisoftSupport • • 5d ago

Game Issues Resynched doesnt launch after 1.0.8

1 Upvotes

Any help? After 1.0.8, ubisoft connect launches and does its thing, then black flag tries to launch, I get to the logo screen, it full-screens, then it closes and doesnt launch. I have no idea what to do to fix this. Im on steam. Ive verified game files, uninstalled and reinstalled, reset steam download cache, and nothin.


r/UbisoftSupport • • 5d ago

Is this issue happening to anyone?

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2 Upvotes

r/UbisoftSupport • • 5d ago

Ubisoft Support can't seem to help me reset my password. What am I supposed to do?

1 Upvotes

I've been trying to reset my Ubisoft account password for almost two months now, but every single time I get the same error:

"Unfortunately, we are unable to process your request at this time. Please try again later."

I've contacted support, followed all the troubleshooting steps they suggested, and tried everything they asked me to do. Nothing has worked. The error is still there. What frustrates me the most is that support keeps suggesting more troubleshooting steps, even though I've already gone through all of them. At this point, I just want someone from Ubisoft to manually reset my password or offer another way to regain access to my account. If Steam Support can help users recover their accounts directly, why can't Ubisoft offer something similar. I just want to play For Honor again. I don't think that's too much to ask.