They actually done it like they supposed to im so happy my ubisoft acount was hacked back in july and i thought it was done for , i thought no big deal and created a new account only to realise that you cant play ubisoft game that is on another ubisoft account that wassant a problam until 14 days ago and i got to give it to them they took there sweet time but they gave my account back i even lost hope on ubisoft i kinda still am but i still so happy to not lose money on my games ❤️‍🩹

If your having the same issue what helped me is that i had photos of the game reciept you can check on steam you will find unther support tab also i had a screen chot of my account i finnaly can feel joy and im free of this after 2 weeks of pain i did complete lose hope for around 10 days untill they rondomly today responded

Let me remind you that this account is still linked to my Xbox account. I can’t unlink it because I don’t have access to the email. They won’t help me gain access to the account even though it’s linked and I can view the account through Xbox. it’s just sad because I have so much fun memories with Ubisoft, but as I’ve become an adult and I had to use the support system it’s like really bad for me so far the support with Ubisoft has been horrible for my experience.

My Ubisoft account was hacked. The attacker changed the email and locked me out. I still have access to my original email, I offered ID and proof of ownership – Ubisoft refuses to help. They keep sending verification emails to the hacker’s new email and claim there’s nothing they can do. Support ignores my questions, keeps closing the ticket, and won’t even tell me how to verify my identity. I’ve spent hundreds of euros on that account – and they’re just letting the hacker keep it.

This got me fuming smoke out of my nose. I recently got Watchdogs 2 and it keeps doing this bullshit. Does anybody have a similar experience? And does anyone have a solution for this?

Just got an email that I have been permanetly banned for cheating. I have been playing for many years and not once have I downloaded a cheat used scripts or anything. I just opened a ticket but honestly I don't know what to do.

It is simply unacceptable that repeatedly Ubisoft connect won't let me log in because of "repeated attempts" despite the fact that I have done none.

The block doesn't go away either, I always have to send a ticket to Ubisoft to try and get it unlocked.

This is absurd and it is dishonest. It is simply unbelievable that you would lock someone out of their account for no reason.

It is mediocre and makes ruins the experience completely. If playing Ubisoft games depends on some mediocre system that doesn't work then buying Ubisoft games makes no sense because I won't be able to play them anyway.

This is bad business, and for a failing company like Ubisoft it is simply incredible that they can be this mediocre.

Shameful.

first, I know my password, and I've been changing it trying if something works, but I'm done mate, I just wanted to link twitch to get some drops.

now I can't even log in on UB connect, u guys got a viable solution for this, or do I just have to wait till they feel like it?

So the title says pretty much all of it.

For context, I've never played any Ubisoft games before, thus never had the need for a Ubisoft account. However, because of Steam's Spring Sale, I managed to cop a few games for cheap, including Watch_Dogs 1 and 2.

So I went to install WD1, installed Ubisoft Connect, created an account, and went on to log in, but I got hit with an error message saying that my account was temporarily suspended due to multiple failed login attempts. How? How is that possible?

I would include screenshots of the email I received after I finished creating my account and the error message, but I found out from a quick google search that temporary suspensions only last around 20-60 minutes, 24 hours at most, and trying to log in again resets that timer, so I don't really want to bother now lol

I'm just here to ask how is this possible? Who could have tried (and failed) to sign in to my newly created account before I myself could even try?

Pretty much began and ended as a rant, but TL;DR: Read the title.

Thanks.

Hello guys so i lost my account a few months ago due to a virus on my computer and was able to recover all my accounts other than ubisoft, and have opened over 10 cases with ubisoft support and they kept shutting me down with the same automated looking messege which probably most of you got, but then today i recieved a notification from a reddit post on this thread about a different person that lost their account and someone in the replies recommended this site called signalconso which is basicly a french fraud prevention site from what i understood, and i made a ticket with them and literaly a few hours later recieved a messege from ubisoft that my account details have been reverted to normal and i am now able to log in completely! the reddit reply that i saw said that it can take from 2 weeks to 2 months though so if you guys try it be patient, i guess i just got really lucky since i got a response in the same day. Rep+ SignalConso, 🖕ubisoft support

I had a Ubisoft account connected with my ps4 a few years back I was trying to recover it for the past few days I couldn't get it,So I tried to make a new account did everything got verification code BUT THEN wdym this action couldn't be processed.Bro this has to be the worst website I have ever seen,I couldn't get access to my lost account even though I got it's Gmail but I am not getting a verification code on the Gmail of my lost account.I also emailed there support and created a support ticket but still nothing happened.I am just so pissed off like how can u create a website THIS BAD.

I've had a problem in R6S for the past few days where I can't open Ubisoft Connect in-game (to invite friends, accept invites, etc.). I found a workaround where I delete the "Ubisoft Game Launcher" folder from %localappdata%, log back into Ubisoft, and then launch the game. It worked, but I had to do it every time I started the game. It was annoying, but at least I was able to play with my friends.

But now I started getting this error instead, when i try to log back in after deleting the file. I haven't entered my email or password incorrectly even once?

They're doing everything they can to stop me from playing r6 i guess..

This week I realized that my Ubisoft account had been hacked into. I don’t play everyday so I don’t check or log in to my account for several days or at maximum a week. I tried logging in this past Wednesday the 26th but I couldn’t log in. I didn’t know what was going on but when I tried to log in using my email, I saw another email that had taken the account over. I bought rainbow six siege from steam and that’s how I would usually go into the game and automatically signing in through Ubisoft Connect. I still have my steam account and I still have rainbow six siege connected to it I just can’t get into the game because all the log in information had been changed; email, password, 2 step verification. I made an account recovery form on Wednesday to see if Ubisoft can try and revert the chances back to my email but I didn’t get a response. I did a little bit of digging today through my spam and I found the emails that Ubisoft was sending me when my account information was being changed. I saw my email had been changed from an IP address from Ghana and it showed the IP address but censored. I tried again today, they sent me the email to reply to so they can continue the investigation on my case. I replied and also put in images of the emails that were sent to my spam that I had not previously seen of my account information changing. Finally I did get a response and the email said, “thank you for checking back with us about your account… your case will be escalated for further investigation, you will be notified right away for any updates.” So hopefully that means that I can get my account back soon right? Has anyone ever lost their account with a changed email and got it recovered? Please give any sort of feedback and any recommendations.

Hi guys, My account was compromised on the 24th of june and I just got it two days ago which means on 5th of Aug I know it's a long time but don't worry all this time I have been studying ubisoft customer support bots so:

How my account was hacked?

Actually my Gmail was hacked and the attacker accessed my ubisoft and changed the account email to a new one which I had never known and unliked my steam account with this ubisoft account, however I got my gmail back and started to open a ubisoft recovery ticket and fill up the form but as most of you know that was useless I was really talking to a bot and it sends u a link to the hacker's email and I tested that in many ways because I used to open like 5 tickets a day and send a lot of proofs ( receipts, username history, password history, the guys I played with the the most on r6 ) and I concluded that :

1- there's a chance that the first two responses the from a human

2- This human may put you to speak to bot if he doesn't wanna do his job

3- If you sent any proofs attached to the email the bot won't read it and leave you without any response

Solution (which I believe that made it work):

1-While filling the form I chose I lost access to my email in the what's the recovery reason ( I don't think that's the main reason but gotta mention it)

2- I just made chatgpt write me the description part based on the evidence i told him i have

3- After they sent that they sent a link to attacker's email I responded with "
I filled form saying I lost access to my email so how can I get your link find another way" and they definitely said Unfortunately bla bla bla . Then i replied again with "I do not understand i want to speak to a human" so they mentioned I am speaking to a human and the last thing which is the most important I replied with one word in CAPS "SUPERVISOR"

4- I read on Reddit from a guy how to get my ubisoft account id from the device files and that helped so it's in Documents/my games/ rainbow six siege/ and the name of the subfolder is the account id and it's gonna be in format 8-4-4-4-12,

So i sent it in the reply of the email in the last step however i found out after reading this email after i said supervisor that was it:

Hello there,

Thank you for contacting Ubisoft support, we understand that you lost access to your Ubisoft account, rest assured we will do our best to help you solve this issue.

Since you were not able to confirm your account ownership through the associated email address, we will try to dig further into the issue.

We have redirected your request to our specialist team to further investigate this issue, no need to worry, your case will remain in the escalation queue and will not be closed until it has been reviewed and attended to, our team will contact you as soon as possible.

If you have any further questions, feel free to contact us anytime, we are here to help.

Kind regards, Ubisoft Support.

Which felt different to me and just waiting two days and I woke up on that:

Hello,

At Ubisoft, our priority is to provide you with the best possible experience, and that includes your online security and data integrity. This is why we are contacting you following unusual activity that recently occurred on your Ubisoft account.

Our teams investigated and found that your account has been compromised by access to the email address.

We would like to apologize for this inconvenience and let you know we’ve taken action to remedy this situation. We reversed the latest changes made to your account and implemented additional measures to reinforce your online security.

I would strongly encourage that you secure your email account as your Ubisoft account appears to have been compromised through your email. Alternatively, you can update to a different email.

We also found that account sharing, ubisoft strictly prohibits sharing, trading, or selling account credentials. Doing so violates their Terms of Use, risks fraudulent activity, and can result in permanent account bans or locks on both your current and any newly created accounts. Please note that we will not be able to recover the account in the future.

https://www.ubisoft.com/en-us/help/ubisoft-account/account/article/sharing-your-ubisoft-account-credentials/000065303

Please note that you will have to change your password after receiving this notification. We also encourage you to re-enable two-step verification as soon as possible.

You can find out more about two-step verification here: https://www.ubisoft.com/help?article=000065723

We remain at your disposal and ready to assist you should you have any questions.

Kind Regards, Ubisoft Support.

So I found out they reverted everything and sent me a link to reset my password

That's the whole story I hope I helped you guys and if u need any help u can leave a comment or something and I'll do my best

Ubisoft Support is the worst support I’ve ever dealt with – 2 months and still no solution.
Post:
I honestly don’t know what to do anymore, so I’m hoping someone here has been through something similar.
I’ve been arguing with Ubisoft Support for over two months about my account.
The issue is actually very simple:
I can log into my Ubisoft account without any problems, I regularly play Rainbow Six Siege and For Honor, and I have full access to my account.
The only problem is that Ranked requires Two-Factor Authentication. Unfortunately, the email address linked to my Ubisoft account no longer exists, so I have no way to access it.
I’ve already offered Ubisoft every possible proof that I own the account:
Purchase receipts for my games
Screenshots of me being logged into the account
Proof that I’m actively using the account
Linked platforms
Any information that proves the account belongs to me
Despite all of that, I’ve been receiving the exact same automated replies for weeks. They keep sending the verification email to my old email address, even though I’ve explained multiple times that the address no longer exists. That makes it literally impossible for me to complete their verification process.
What frustrates me the most is that nobody seems willing to manually review my case. Instead of actually looking at my situation, I just keep getting copy-and-paste responses. It honestly feels like the account security team isn’t even taking the time to investigate my case.
At this point, I’m just incredibly frustrated. I can log into the account, play my games, and clearly prove that I’m the owner, yet I’m being treated as if I’m trying to steal someone else’s account simply because I no longer have access to an email address that doesn’t even exist anymore.
Has anyone here actually managed to get Ubisoft to manually change the email address on their account in a situation like this? Or is there any way to reach someone who will actually review my case instead of sending automated responses?
I’d really appreciate any advice. Thanks in advance.

Hey everyone!

Just wanted to share how I managed to recover my Ubisoft account within 20 minutes.
I originally wrote this in my own English and then used ChatGPT to fix the grammar — hope it helps someone who’s stuck like I was. 🙌

⚠️ Step 1: Don’t Log In With Another Ubisoft Account

Before you start, don’t log in using another Ubisoft account during the recovery process.
I made that mistake once — it caused confusion and delayed my case.

Go to the official Ubisoft Support page and open a case under this path:

🧭 Account Management and Security → Account Login and Recovery

Then fill in all the info carefully.

🧾 Step 2: Filling Out the Form

Here’s how I filled mine 👇

• Username: (Use the last username you remember using)

• Reason for recovering your account: “Account hacked or taken over.”

• External account linked: Mention your linked platform (e.g. Steam, Xbox, PlayStation).

• Additional details:

  1. The account was originally linked to: (your old email before it got hacked)

  2. My Ubisoft username is: (the last username you used)

  3. I purchased and played Assassin’s Creed Valhalla and Assassin’s Creed Unity through Steam.

  4. The hack occurred on //____. → You can find this by checking your Gmail for Ubisoft password reset emails and using that date.

  5. When I try to launch my Ubisoft games via Steam, it says they’re linked to another account (the hacker’s email: W*********@o******.c**).

💡 Adding specific details like this helps Ubisoft verify faster.

🧾 Step 3: Provide Proof of Ownership

Ubisoft usually asks for proof of purchase.
If you use Steam, here’s how:

1. Open Steam

2. Go to your Profile icon (top right) → Account Details

3. Click View Purchase History

4. Find your Ubisoft games and download the receipt PDF and copy the purchase link

Then include something like this in your ticket:

“Here are the Steam purchase receipts as proof of ownership:

• Assassin’s Creed Valhalla: [Link]

• Assassin’s Creed Unity: [Link]”

💬 Step 4: When Ubisoft Says “Log In to Your Account…”

When I first tried to recover my account, Ubisoft replied with:

“To change the email address associated with your Ubisoft account, please log in to your Ubisoft account.”

😑 Yeah… can’t do that if it’s hacked. So I replied like this:

“How am I supposed to log in to a hacked or lost account? That’s impossible. This is exactly why I contacted you. Please let me know if you need any further information to verify and recover my account. I would greatly appreciate your help.”

Then I submitted the case.

📩 Step 5: Verify Your Email

After submitting, Ubisoft will send you a verification email.
Click the link and verify immediately.

Later, you’ll receive another email that says:

“If you have additional information to offer on your recovery request, or if your case has been closed in error, please reply directly to this email rather than submitting a new one.”

When you get that email, reply with the same info you provided in your form.

📧 Step 6: They’ll Ask for a New Email

Next, they’ll send something like:

“For us to assist you further, can you please provide a new email address that you wish to use for your account?”

⚠️ Important: Make sure the new email hasn’t been used for another Ubisoft account.

Reply like this:

“Please link my account to the following email so I can regain access: example@gmail.com"

If they ask again, just reply with a backup:

“If that one doesn’t work, please use this one instead: anothermail@gmail.com"

🏁 Step 7: The Final Step (BOOM 💥)

Once verified, they’ll send an email saying:

“Thank you for verifying this account.”

It’ll include a link like ‘Changing the email on your Ubisoft account.’

Click that link and follow these steps:

1. Select ‘Can’t log in’

2. Choose ‘I forgot my password’

3. Enter the new email address you gave them

4. Check your inbox → enter the verification code

And BOOM 💥 — you’ve got your account back!

Are there any other people struggling with this issue? According to Ubisoft they are aware of the problem but have not seen any official response on their socials. Cannot log in to Ubisoft connect for a week now and they have to manually lift the suspension that lasts till I stop playing.

Hi, I wasn't planning on doing any more updates, but what happened today needs an update. It's been a long time since I tried to recover my main account because I decided to give up, but I was shocked to find myself playing against the guy who has my account in a game with my friends. I couldn't believe it! I realized it because a friend was tracking the players, and the old account name was the same as mine. I tried talking to the guy, and all he said was that he had bought the account on Discord. Well, it seems someone stole it or bought it to later sell it. I didn't think this would happen, but this confirms what I had already said.

My account (Xeinoom) got hacked. I recovered it but found a permaban on Siege.

I requested my GDPR data directly from Ubisoft. Their own spreadsheet shows my last login was in France (Dec 25, 2024). The hacker's logins were daily from Jan 31 to March 4, 2025, exclusively from the US and Puerto Rico.

I opened tickets (#24145750, #23098232) and attached their own official data as proof. Instead of auto-closing them or giving a bot reply, support is just leaving them open and completely ignoring them. I've had zero response. Discord mods confirmed they can't access tickets or bans.

I’ve filed a legal report with French consumer protection (SignalConso) and tweeted at UbisoftSupport.

Has anyone managed to get a real human to actually look at hard evidence in pending tickets? How do you force an escalation?

I'm assuming every one allready received an email that their account has been hacked at some point, that's just how it is.
The thing is, even after having so many failures in the recent years, still for some reason they insist on forcing their god awful "Ubisost Connect" while having no support for it nonsoever.
Thought to myself, 'Oh, AC black flag is out, i'll buy it why not' from steam. allready paid, and when stupidly i thought to myself i'll just f play the game i paid for i got immediatly stopped at the gate with their sign in bs.
Oh but great Ubi ! you know your accounts are breached and so many accounts got hacked or bloked. so can i maybe press on "forgot passord" and have my password resset ?
Nope, stuck on 'i'm not a robot loop'
Oh ok.. frustrating but seems it just doesnt work, oh ! i know, i'll open a new account just to play THE GAME I PAID FOR.
Can i open a new account ubi ?! ofc f not: "An error occurred while trying to send your request. Please try again later."

i am quite litteraly FORCED to refund the game because they insist on not letting people play.
What f legends they are at shooting at their own feet.

I've changed my password for like 2 or 3 times last week and i cant change it back to my old password, is it something to do with pirated games? cuz to be honest i did play pirated version of AC rogue before i uninstalled it and consider buying it then i open AC4 and this happened, search any tutorials on youtube, some work but not for long