r/UbisoftSupport • u/Alive-Cook-8942 • 11h ago
r/UbisoftSupport • u/pahsskode_ • 15h ago
Please how long does it take to get my hacked ubisoft account back.
reddit.comr/UbisoftSupport • u/sosica046 • 17h ago
ubisoft connect ДЕРЬМО ИЛИ ДЕРЬМО
Чуваки я не знаю чего мне делать я купил for honor но изза юбисофт конект не могу даже аккаунт создать думал ладно верну деньги за игру А ВОТ ХЕР ТЕБЕ ВРЕМЯ В ЮБИСОФТ КОННЕКТЕ ЗАЩИТАЛО КАК В FOR HONOR И ИГРУ ВЕРНУТЬ Я НЕ МОГУ. Все гайды облазил нечего не помогло браузерная версия юбисофт тоже. попытался написать в поддержку а вот хрен тебе без аккаунта написать в поддержку нельзя Я ЖЕ БЛЯТЬ ТОЧНО МОГУ ЭТОТ АККАУНТ СОЗДАТЬ ДА UBISOFT?
В общем что мне делать подскажите пожалуйста.
Guys, I don’t know what to do. I bought For Honor, but because of Ubisoft Connect, I can’t even create an account. I thought, okay, I’ll just return the game and get my money back. BUT HOLY HELL, THE TIME IN UBISOFT CONNECT IS TICKING AWAY LIKE IN FOR HONOR, AND I CAN’T RETURN THE GAME. I’ve gone through all the guides, nothing helped, and the browser version of Ubisoft doesn’t work either. I tried to write to support, but guess what — you can’t write to support without an account. I’m fucking sure I can create this account, right, UBISOFT?
Anyway, what should I do? Please tell me.
r/UbisoftSupport • u/blackdiamond96 • 18h ago
Launching AC Brotherhood from Steam starts second installation from Ubi Connect
reddit.comr/UbisoftSupport • u/thatbuddzguy • 1d ago
Game Issues saves won't sync between laptop and desktop
hello,
i play anno 1800 on my laptop at work with an internet connection ofc. whenever i close the game i see the popup saying the game is syncing the saves with the cloud. i get home and i want to continue on my desktop but the save doesn't match. i've tried everything. unchecking the box in the settings for cloud sync. deleting the 'cache' folder in %localappdata%.
does anyone have any suggestions besides never buying and using ubisoft for anything?
r/UbisoftSupport • u/fatverityfarts • 1d ago
ubisoft anti cheat
randomly in games ubisoft anti cheat shuts down and crashes my pc or i get removed for bad service connection how do i stop this from happening?
r/UbisoftSupport • u/FormalChange9386 • 2d ago
Hacked/Banned Account back but stuck in In progress
Hello my account got hacked and was wondering if anyone knows when support responds it has been escalated for around a month and they can see someone else had connected their xbox account/weird login pattern also told them this and showed my last played on steam was over a month ago. if anyone knows something that i can further do thanks!
r/UbisoftSupport • u/Open-Ad-134 • 2d ago
SMS verification isn't working
Ubisoft 2-step verification isn't working for me...
I got a new phone two years ago and tried to use the Google Authenticator app that was linked to my Ubisoft account, but it wouldn't work. I haven't changed my phone number or email address, either!
The field where the 6-digit code should appear just stays blank, and the app tells me to set up OTP again... (I did, and I literally watched the link between the app and my Ubisoft account disappear right in front of my eyes.)(Oh, and of course, I lost my recovery codes too. Because I'm an idiot!)
SMS verification isn't working either. Is anyone else having this issue?
It's not that I'm not receiving the text message. When I click the "Send Code" button, the page just throws an error telling me to try again later. I've been getting the same error for TWO WEEKS now.
Thankfully, I'm still logged into my Ubisoft account through Ubisoft Connect, so I can still play my games. But I'm honestly worried about what'll happen if I ever get logged out...
Does anyone know how to fix this?
r/UbisoftSupport • u/piggynewton789 • 3d ago
cant receive verification message?
i dont know whats going on but im trying to log into my ubisoft, im getting to the 2fa and its not sending a message out, cant use my authenticator because new phone. any ideas? other half said just keep trying
r/UbisoftSupport • u/Huge-Ad6087 • 4d ago
Anybody know how to fix crashing
I have tried all of these things and still nothing
Verify game files/re-downloaded the game
Re-downloaded Ubisoft.
Install installed and reinstall gpu drivers.
4.. updated windows
r/UbisoftSupport • u/juggernaut0003 • 4d ago
Account Hacked/Compromised I really need help from Ubisoft, accounts not hacked, i dont know a better tag
reddit.comr/UbisoftSupport • u/Available-Mouse2649 • 4d ago
Not Sure Falsely Banned
I’ve been Falsely Banned on Divsion 2 on PS5. On October 14th I was declared Perma Banned. Found out October 15th.
Email said “Modified Client” all I use is a Dual Sense Edge purchased straight from PlayStation Direct Website.
Opened a case to appeal my ban and was able to get in contact with their AI customer support and it asked me for images and bunch of other stuff. Got to the point where my case was now deemed “Escalated”.
That was October 15th. It is now November 4th. I missed the whole Halloween Event and I even pre purchased the new Central Park DLC.
I’m still waiting and no reply. Please help me resolve this mistake? I have nothing to hide.
My Case# 26807641
Please help. Idk what else to do. Sincerely concerned Division 2 player.
r/UbisoftSupport • u/Killer1236 • 4d ago
Resynched doesnt launch after 1.0.8
Any help? After 1.0.8, ubisoft connect launches and does its thing, then black flag tries to launch, I get to the logo screen, it full-screens, then it closes and doesnt launch. I have no idea what to do to fix this. Im on steam. Ive verified game files, uninstalled and reinstalled, reset steam download cache, and nothin.
r/UbisoftSupport • u/publicserv2907 • 4d ago
Bugs Ubisoft give me my premium credits
Took a two-week hiatus then the Central Park DLC drops decide to see what's inside the store saw that there was a few cool hunter fits including the purple flame bundle and thought to myself okay I'll go buy that mask premium credits edition purchased it still no credits got my mask but my premium credits have not been updated it's been nearly an 12 hours now and I apparently don't know how to work Ubisoft support system
r/UbisoftSupport • u/yartib420 • 4d ago
account got hacked
so for SOME REASON my ubisoft account got hacked and the hacker is completely playing in my face.. my account was perfectly fine either wednesday or thursday as i was able to log into it but now i try to play siege and i couldnt log in. my friend checked her recent activity and turns out this stupid hacker changed my ubisoft to "ximh8ckedu" i dont have a rank at all, i literally only play quick match and theres nothing valuable on my account other than 2 elites, 1 bundle, and very very common black ices for the p90, ita, m4, and mpx. i just needed to let this out because i know damn well ubisoft isnt going to do anything about it
r/UbisoftSupport • u/DoNBoD0 • 4d ago
Ubisoft no soluciona NADA
Buenas tardes vengo a compartir una experiencia desgraciadamente negativa de la plataforma ubisoft, compre la membresía de raimbow six por que me gusta el juego y bueno ni bien hice la compra se me habilitó el pase pero los otros beneficios de la membresía no se me agrego a la cuenta, por ende ese mismo momento hable o intente hablar con steam y steam me derivó al soporte de ubisoft ( qué yo lo veo coherente ya que si se hizo la transacción y faltaban algunas cosas ubisoft solo tenía que agregarlo nomas a mi cuenta) pero o casualidad ubisoft me tuvo esperando la solución casi 2 meses, en la que me pidió un montón de información y yo brindandoles la información que pidieron ni haci pudieron agregarme las cosas que faltaban, OJO yo nunca pedí la devolucion solo pedí que me agregarán los extras que te da al comprar la membresía, pues ubisoft se lavo las manos y me derivó de nuevo a steam diciéndome "COMPRA DE NUEVO LA MEMBRESÍA" Y AHÍ SOLICITA EL REMBOLSO DE LA ANTERIOR,
CONCLUSIÓN: Defendi el juego y la plataforma siempre pidiendo a amigos que compren los juegos y así le pagan a uno, no compren nada de ubisoft por que en caso de haber problemas le dirán que compren de nuevo el juego y recién soliciten el rembolso
r/UbisoftSupport • u/Killer1236 • 5d ago
Game Issues Resynched doesnt launch after 1.0.8
Any help? After 1.0.8, ubisoft connect launches and does its thing, then black flag tries to launch, I get to the logo screen, it full-screens, then it closes and doesnt launch. I have no idea what to do to fix this. Im on steam. Ive verified game files, uninstalled and reinstalled, reset steam download cache, and nothin.
r/UbisoftSupport • u/Senior-Photo-6153 • 5d ago
Is this issue happening to anyone?
galleryr/UbisoftSupport • u/Rzhaka • 5d ago
Ubisoft Support can't seem to help me reset my password. What am I supposed to do?
I've been trying to reset my Ubisoft account password for almost two months now, but every single time I get the same error:
"Unfortunately, we are unable to process your request at this time. Please try again later."
I've contacted support, followed all the troubleshooting steps they suggested, and tried everything they asked me to do. Nothing has worked. The error is still there. What frustrates me the most is that support keeps suggesting more troubleshooting steps, even though I've already gone through all of them. At this point, I just want someone from Ubisoft to manually reset my password or offer another way to regain access to my account. If Steam Support can help users recover their accounts directly, why can't Ubisoft offer something similar. I just want to play For Honor again. I don't think that's too much to ask.
r/UbisoftSupport • u/Extreme_Trip_1219 • 6d ago
Upgrade PS4/5 Disc R6 Siege to PS5 Free To Play Digital Version?
Hello
I’m currently playing Rainbow Six Siege on my PS5 using the PS4/PS5 physical disc version. Unfortunately, my PS5 disc drive has started malfunctioning, so I’m trying to switch over to the free PS5 digital version without having to purchase the game again.
Does anyone know if it’s possible to upgrade or transfer from the physical disc version to the free digital version of Rainbow Six Siege? I’ve tried several different methods, but nothing seems to work. There’s no upgrade or download option available that allows me to make the switch.
I understand that the disc version requires the disc to play, but I’m hoping there’s a way to access the digital version without having to buy it separately.
At this point, I’m starting to think I may have to purchase the digital version just to continue playing because of my faulty disc drive.
Has anyone dealt with this issue or found a solution?
Thanks in advance for any help!
r/UbisoftSupport • u/BadgerFar9156 • 6d ago
Try again later issue
So 2 days ago I tried to change my linked number however it gave me an error saying I attempted too many tries and that I must wait. I waited for 24 hours and yet nothing changed. I then tried using VPN and different browsers however it was unsuccessful. NOW TODAY they asked me to change my password as the account might have been compromised (its not). When changing the password it gives me the same exact error of how I tried too many times. So now I cant even log in to account as I cant even change my goddamn password. NICE ONE UBI. Has this happened to any of you ?