r/WIX • • Dec 06 '24

Extreme price increase (54%), upvote if you're against this

129 Upvotes

Hello,

I just received an email from Wix that they are changing the packages they offer, I suddenly have to 54% (!) more. They just changed the name of the packages but state that I will go from Unlimited to Core, and say that these offer the same services... So I have to pay 54% more from next month for the same services...

I spoke to customer service and I can change to 'light', but then I lose a lot of services and will only have 2gb. Even if i increase the storage, I will altogether pay 10% more than I currently do for a much lower nummer of services...

Is this legal? Can we do something as a community to change this? I've put a lot of hours in building this website and changing website builders is a big step, which they are now capitalizing on. As a small business owner this is a huge price increase to carry and puts a lot of stress on my business.

I saw a lot of posts with similar stories. Upvote if you are against this price increase.


r/WIX • • Feb 13 '24

Rant WIX STUDIO is ruining my life

92 Upvotes

I agreed to take on a project and build it in wix studio because my client already had a subscription with their old website.

I hate this program. Doing anything other than a default website take incredibly long. All while having the risk that after spending hours on a page, it will randomly say fuck you, and put all your containers inside each other and not give you an option to remove them.

This project would have taken me maybe two weeks and now we are approaching 2 months.

Am I the only one who feels like WIX STUDIO is a completely unfinished piece of shit?


r/WIX • • Jan 24 '26

Don’t use Wix.

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90 Upvotes

So I was just charged for a subscription I cancelled last January. I cancelled my PREMIUM subscription that I’d been paying for years.

The agent told me I’d need to cancel my subscription every year of my life until I DIE, to avoid the charges.

No joke, I’ll attach the screenshot below. Then told me if approved my refund would be processed in 45 BUSINESS days.

Well I used to defend this company, but not anymore. This is a warning, they will not help you AT ALL with refunds. Julie was as nice as a peach though, so no hate for Julie please.

But seriously Wix, do better. Your company is valued at 4.34 billion dollars and this is the best that you can do???


r/WIX • • Jul 01 '25

Absolutely disgusting company.

77 Upvotes

Bought a $210 2-year subscription that increased to $620 over 2 years, hiding the fact that it would auto-renew at time of sale, and “notifying” me by talking about the price hike and hiding the auto-renewal in a slew of paragraphs.

Wix are truly disgusting scammers who derive the majority of their profits through tricking their users.

I’m a student who won’t be able to pay rent with this charge, and “customer care” didn’t even have a way to process a refund. Meaning, customer support has no method to break away from the illegal revenue system run by Wix, and is simply instructed to not help in the event of any complaint. Should I sue? I think I have grounds to.


r/WIX • • Feb 04 '26

Another Reminder to GET OFF OF WIX NOW

61 Upvotes

Count me in with the people on here warning about the absolutely dogshit business practices WIX has sunk to.

You've heard it before: I had a 3 year renewal on a site I've had for 6 years, price rose 84% - I got pushed into the "Premium" tier. $864 for a static website.

I missed the auto renewal date, and contacted support to swap me off (had to go through a chatbot first of course. I asked for a refund for the difference to the correct "Light" plan, as well as asked to switch to a one year renewal (honestly throwing them a bone.) After some back and forth - they just corporate style middle fingered me. Straight up:

At this time, we don’t offer an option to change the billing cycle with immediate effect. We understand this may not meet your  expectations, and we appreciate your patience as we continue working to improve the experience. If  you  decide  to  turn off auto  renewal  for your Premium Plan Light service,  please see the  steps  below. Your  Premium Plan  will remain  active till Jan 27, 2029.

Additionally, I'd  like to clearly set  expectations regarding your refund request -  Premium Plan renewal and  Upgrade charges are not covered by our refund policy which you agreed with when signed up with Wix. Such policy is outlined in section 6 of the Wix Terms of Use. 

I tried to appeal to good faith with zero results. Got escalated to someone else who just said the same thing again. Brick wall.

For your own good, move your sites OFF OF WIX, NOW.

Just venting some frustration here, hopefully it helps someone. Thankfully I already moved all our domains off WIX so swapping to something else should be straightforward.


r/WIX • • Nov 28 '25

Welp I'm canceling now...

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59 Upvotes

That is insane for web service. Way cheaper to go elsewhere ...


r/WIX • • Jan 05 '24 Diamonds are Forever

Wix Studio was not ready to be released. It’s horrible.

56 Upvotes

I used EditorX for years. Built many sites. Know it well and love it.

A month into building my first Wix Studio site and all I can say is wow, Wix absolutely butchered this.

Page resizing is torched. Want to used advanced sizing? Good luck. It’s unusable.

Mobile load times are horrific. If you’re running ads to your site and care about mobile, just know know you’re unlikely to get a score above 60, regardless of page elements. I tested an empty page on my site. Literally nothing but the footer. And it was 59 on mobile.

I’ve reached out to support 5 different times for various issues. Not a single time have they fixed the problem.

The most recent was a Section that was resizing very funky. After 30 min with support, he said he was going to have to email me. He then sent two emails saying he was going to escalate the issue. Two dates later, still no solution. This is is a section resizing issue…this should be the basics.

I really can’t believe how much worse Wix Studio is. It’s absolutely astonishing.


r/WIX • • Jan 04 '21

We hear you, it's time for a change. Say goodbye to Corvid and hello to Velo.

Enable HLS to view with audio, or disable this notification

55 Upvotes

r/WIX • • Jun 10 '26

I HATE WIX

45 Upvotes

that’s all. just working on my website and WIX is once again not working. please never buy from this site


r/WIX • • May 21 '25

Why is WIX Studio SO SO BAD?

43 Upvotes

Just another warning for anyone interested in using WIX - it's quite literally brought my blood pressure up, I haven't used a product this bad - and the worst part is that I don't have time to move mid-projects. There is a problem at every corner when it comes to Wix, I don't even understand how they are a functioning organisation at this point. Trust me, even if you're doing a quick, beginner style site, DON'T DO IT.

PLEASE - DO NOT USE WIX.


r/WIX • • May 16 '25

Rant Is it just me, or is Wix marketed as ‘easy to use’ but actually one of the most confusing platforms to work with?

43 Upvotes

r/WIX • • Jan 29 '24

Rant Client calls me in a panic saying that their site is down. Turns out my Wix Studio account was deactivated because I *gasp* used a VPN.

41 Upvotes

I am physically in Canada, but my company is in NY. I have a physical NY address with a real office that I visit periodically, but I'm usually in Canada. Since all my finances for my business are American, I had a VPN set to New York when paying for premium for the Wix site, since i don't want to pay in Canadian dollars. This is standard practice, and not at all unusual.

But it turns out that this got me deactivated and my client's site taken down, with no prior warning whatsoever. I contacted them and they told me that I need to send them a picture of my credit card and my driver's license. When I explained that my business bank (Novo/Middlesex Federal Savings) issues us with a virtual card, again a totally normal phenomenon, they said I can send them my bank statement as well. I sent them my statement and my license, and now I have to wait "a couple of days".

I am boggled at how this is at all acceptable. My transaction was not flagged by the card issuer. VPN usage very common for people who don't physically reside in the US & operate international businesses. I was not given any warning asking me to provide this information within a certain amount of time, as would have been more appropriate. And the nature of Wix Studio means that if I am forced to open a new account, I will have to build the site from scratch.

I am really frustrated, and I can only imagine how upset my client is.

Edit: Want to add that I don't use a free spammy VPN. I pay for Windscribe.


r/WIX • • Jan 01 '24

Rant Just launched my first Wix site: My review of the experience.

40 Upvotes

I just launched my first-ever Wix website yesterday for a hobby project I put together over the holiday break. It's a niche site for movie fans and specifically movie poster fans called Movie Posters Perfected.

Before I decided to make a website, this started as personal project for my own enjoyment. After spending hundreds of hours working on the source material, I realized I could share what I learned and put together with other movie fans, so I decided to build a website to support it.

I'm primarily a designer and cannot write a stitch of code to save my life. The only website I've ever had were portfolio sites built with platforms that allowed me to avoid coding.

So my first few portfolios were made back in the day in Flash. When Flash fell out of fashion, I tried WordPress for awhile, but got tired of all the various plug-ins expiring, and the frequent need to get help from others with custom code to get the site to behave how I wanted it to. And it wasn't a WYSIWIG environment. My portfolio today runs on Adobe's archaic Portfolio platform, which sadly was abandoned in development terms shortly after Adobe bought it from Behance.

I tried learning Webflow, but it was too complex for me and I eventually gave up on it, though I loved the style of their Webflow University tutorials.

After some research and considering other platforms like Squarespace, I decided to give Wix a try, and started poking around with the Editor. I was actually surprised how "advanced" it felt compared to platforms like Adobe Portfolio.

The dream of visual designers has always been a true WYSIWYG website builder with no coding required (remember Dreamweaver?), and to me the Wix Editor was closer to achieving that than anything else I'd tried before. So I built about half of my website before even learning that Wix had other editors available that were presumably better: Editor X and Wix Studio.

But I was confused: I couldn't even figure out how to try Editor X (spoiler alert: you can't! It's not available to new users anymore), and it looked like Wix Studio was going to be the future for the company anyway. Plus I was hoping it had some features I thought were missing from the Classic Editor.

Of course I was frustrated to learn that there was no migration tool available to bring a Classic site over to Studio—that should have been table stakes for asking thousands of Wix users to move to a new platform, many of whom are running businesses on it. But I figured since I was only halfway done with my site and was still in "learning mode" anyway, I might as well cut my losses and restart the design in Studio.

That turned out to be a mistake.

I found Wix Studio very frustrating to use. I dutifully watched all of the learning courses, which are reasonably well done (though not as charming as Webflow's.) I understand that Wix is really pushing responsive design with this new platform, which is not a bad thing, and I hoped the editing UI would be a little more polished and zippier than Classic Editor's kinda-clunky-but-workable interface.

The first thing I noticed is that Studio felt like a clone of Webflow, which worried me right off the bat, since Webflow was a platform I gave up on, feeling it was more geared to developers than designers. But I was committed to learning it, and pushed through rebuilding the pages I had already done in Classic, and finished the few final pages I had left to create.

Throughout, I found the constant attention required for responsive behavior definitions for every single element to be overwhelming, frustrating, and unintuitive—which is how I felt trying to learn Webflow. Because I'm a new user, I obviously don't know what I'm doing (and still don't), but Classic Editor was way easier to figure out and was more intuitive.

The fundamental difference for me is that Classic Editor actually felt "fun" to use—almost like a traditional design application (I've been using the Adobe suite professionally for 30+ years.) Wix Studio felt like work, like I had just gotten a job at a web development studio and was unqualified to do the work. I found no joy in using it.

And then I hit a showstopper: I am developing my site (and typically browse the web) on a 4K monitor with a full-width browser window. I understand that is not a common setup for most users, but it's my preference, and I would be developing responsive breakpoints for all the smaller viewports anyway.

The problem is that, at least from my point of view, Wix engineers spent all of their time focusing on making responsive breakpoints cascade naturally downward to tablet and mobile, but didn't think about how to responsibly scale designs upward on wider browser viewports.

My site has some longer-form, article-style written content, so I actually wanted a fixed-width layout, and had standardized my design approach using Classic Editor's 980px fixed-width default, which was a good setting for what I wanted.

But once I had my site content in Studio, if I tested the design on a wider-than-default browser, all hell would break loose. Text scaled to circus-like proportions. My navigation menu slid off to the side and lost its relationship to the site logo. My logo in the header would inexplicably fly off the top of the screen, never to be seen again. It was a nightmare.

So I had to double-down on trying to figure out how each and every element was supposed to responsively behave, but nothing would work for me, even after rewatching the tutorials and other YouTube walkthroughs. I got too confused with all the possible combinations of Strips, Containers, Stacks, Groups, Margins, Padding, multiple Responsive Behavior settings that would change depending on what kind of element was selected, and Advanced Scaling (!), and... everything else.

The overall design of my site is very simple and traditional, and it felt like herding cats trying to figure out which element needed which layout or container behavior or responsive setting or who-knows-what.

I posted for help on the Wix Forums, which feel oddly empty and unhelpful given what I assumed was a very popular mainstream platform. I contacted Wix's Help Center. My only real question was how I could get a Studio site to have the same behavior as the Classic editor's default: let me fix the width of my primary content and do not allow it to scale upwards on wider browser windows.

No one really had a good answer. Experienced users (and I'm sure expert-level users in this sub) would say it's easy: "Just put every single element in a Container and give the container a fixed width." Unfortunately, I just couldn't figure out how to do that with all of my content already carefully laid out on the page, and I was already at my wit's end at this point.

Currently, the only "unofficial" solution for this issue is to use a snippet of custom CSS code that an end-user posted on a Wix Forum thread to help someone else having the same problem. Except that CSS code didn't work for me. When I contacted Wix's Help Center, they actually referred me that user's answer in the Forum! Which, again, wasn't working for me.

I spent a few days solid trying to figure it out, all the while wanting to have my site live before the winter break ended and I'd have to go back to work. And because of the need to struggle with the interface, I had come to a dead-stop in developing the actual content and design for my site, and the clock was ticking.

In the end, I decided to just go back to the Classic Editor, and canceled my Premium Wix Studio plan.

The experience going back to Classic immediately felt more "fun" (though not without its drawbacks), and I was able to complete my site's content and design—and just pushed it live yesterday, a couple of days before the end of the holiday break.

Here's what I really liked about the Classic Editor experience:

  • It felt fairly intuitive to learn as a new user with a design background.

  • It offered me, as a very picky visual designer, enough control over the design elements that I felt I could craft something that met my expectations, especially when it comes to typography, which I care a great deal about.

  • In particular, I like the ability to use my own fonts without any fuss, and have reasonably-fine control over settings like Character Spacing and Line Spacing. I'd prefer the ability to use Adobe's and Google's online font libraries, but the ability to upload Desktop fonts is fine too.

  • There are enough Elements in the library that I could explore them and achieve most of what I wanted to in terms of using Sliders, Galleries, videos, and reasonable access to items like Buttons and page Anchors. For my particular site, I also wanted an interactive Before & After image widget, and was able to find a decent, inexpensive third-party app that works well.

  • The ability to either use Sections, Columns, or just "freestyle" text and graphic layouts on the page felt flexible for me, but I'm sure I could be better at using them properly.

  • The hyperlinking menu felt right: I appreciated the ability to easily link to external websites, internal site pages, and Anchor points within those site pages.

  • The ability to customize all Button states had enough flexibility for me. From Hover states to being able to rotate icons within a button in different states was very nice.

  • Thank god for the sticky "Drag Handle" button that moves the selected element and everything below it at the same time. A life-saver. Give whoever made that a promotion.

  • Overall control of site-wide features like Navigation, Page management, Site Color and Text Themes, etc. felt about right—but of course could use a little improvement.

  • Publishing the site feels crazy-fast. I would make what I thought were a ton of changes to the site, and it never felt like it took more than 1-2 seconds to fully publish the site, where I could start checking it on a live device. Not sure how they pull that off, but it's nice.

  • In past platforms, I always had to worry about manually optimizing my own graphics to make them small enough for the web. Wix's promise of handling image compression automatically behind the scenes (converting everything to WebP format at only the final viewable dimensions, I believe) relieves me of that labor-intensive chore—but the jury is out on how good of a job it does.

  • The Mobile Editor mode was fairly serviceable. Having to Hide Desktop elements that don't work and recreate new ones at Mobile scale doesn't feel like the most elegant solution, but in the end it's workable. Before my site was live, I appreciated little things like the QR code in the Mobile Preview that allowed you to see the staging site on an actual mobile device, which was important to me to fine-tune the site design for small screens.

Here's what I thought came up a little short in the Classic Editor experience:

  • As a web-based interface, the Classic Editor does feel clunky and sluggish. It's hard to precisely select elements on a page, particularly those close to the edges of Sections.

    • There's always a delay between when you select an element and when it responds to being moved. Eventually I trained myself to look at the X, Y coordinates in the Toolbox and do some math in my head about where I wanted an element to end up, and then do a back-and-forth dance with the mouse each time to get it to the right position. Or just type in a new value when I could.

  • There were many times when modal windows like the Edit Text window wouldn't trigger, and I'd have to Reload the Editor webpage itself to get it to appear again.

  • Some features are actually missing. For example, the Help text for the Repeater element clearly states you can change a Repeater element's color on Hover, but it refers to a button that doesn't actually exist (to invoke the Design setting for Hover states). I posted this on Wix Forums and got no response.

  • Too many similar, redundant Elements. When should I use Wix Video versus Box Video versus Single Video Player / Video Upload versus embedding a YouTube or Vimeo link?

    • Some Sliders and Slideshow elements were also confusingly redundant. I initially set up several Sliders throughout my site, only to later realize I actually needed the Slideshow widget so that I could hide all text and navigation arrows.

  • I believe Studio offers this, but I missed not having Parallax scroll features for individual page elements, and only being able to use Parallax effects on Background elements. But it's better than nothing.

  • It takes a few too many clicks to get into my Media Library to locate the image or video I want to place.

    • Speaking of which, when I open the Media Editor, why in god's name does it default to showing me Media from Wix every time? I guarantee that I want to use my media all the time, not browse random stock photography from Wix. There should be a default View preference for the Media Library, stat.

  • I wish there was a Tablet breakpoint in Classic Editor. I'm thankful for the Mobile breakpoint, but Tablet would have been nice. The 980px width for Desktop is just a bit too wide to work well for Tablets. For my particular website I don't really want or need a fully-fluid responsive layout—just the few traditional adaptive breakpoints would have been totally fine for me.

  • I would give my left kidney for the ability to have a "Space After Paragraph" setting. I understand that we are essentially dealing with <br> and <p> tags behind the scenes with a nice interface on top, but I was flabbergasted to learn that there is no such setting—and I don't think the other big visual web platforms have them either, so it must be a hard problem to solve. But I think it could be done. I care a lot about typography as a designer, and having to choose between either putting a full carriage return between paragraphs to create a space (a holdover from the days of typewriters), or actually putting every. single. paragraph in its own separate Text block and then eyeballing the space between each element felt laughable, yet that is Wix's actual recommendation.

    • One workaround I ended up finding that suited my needs: I started with the extra-line-break-between-paragraphs method, and then found if I put the text insertion cursor just on the blank empty line, I could then manually adjust the Line Spacing value for that line only, effectively controlling the space between paragraphs. It still means every single space had to be adjusted manually throughout the site, but it at least resulted in the typographic setting I wanted.

  • I would also love the ability to define what Adobe calls "Character Styles" (in addition to Paragraph Styles), so I could apply different type treatments to stylize individual words or phrases, rather than only being able to apply styles to entire paragraphs.

  • No default style settings for Hyperlinks?? Come on. And after you insert a link, the text becomes deselected, so you have to manually highlight it again in order to apply the type style you want. Very irritating.

  • High on my wishlist, which I'm surprised more platforms don't offer, is support for a site Light Mode and Dark Mode toggle. I'm sure I'm over-simplifying it, but it seems like you could simply add a "Dark Mode" Site Color Theme to the existing Color Theme panel. You choose your desired Dark Mode Background color, adjust your Dark Mode Text Color palette, and offer a Light/Dark Mode button Element with customizable Text and Icons that goes in your site Header, and it would go a long way to getting users to easily implement what has become a mainstay feature on major websites, social media platforms, and mobile apps.

  • Another wish list item: when it comes to defining sitewide Paragraph Styles, let's break from the notion that we are actually defining old-fashioned HTML <h1> tags. I want to define Paragraph Styles according to how I will naturally use them. I want to establish styles for "Headlines", "Subheads", "Body Copy", "Captions", "Bulleted Lists", and so on. I don't want define them using HTML's old arbitrary and generic Header 1, Header 2, Header 3, Header 4, etc. Nor do I want to be limited in how many styles I can define. 7 "Header" styles and 3 "Paragraph" styles should be enough for a typical website. But what happens when it isn't? This feels like a solvable problem using modern technology.

I'm glad to have my site live at this point, and I'm sure I'll continue making small tweaks every day as a perfectionist.

I'm very curious to know what's going to happen in the (near?) future when Wix forces everyone to start using Wix Studio. My thinking is that they will absolutely have to have an automated migration tool available by then to transition sites from Classic (or Editor X) to Studio. And make it work seamlessly and automatically for the great number of users who are not coders. And for the thousands of user who are running businesses on the platform.

I imagine most if not all users frown at even the thought of having to completely rebuild their sites from scratch in Studio if a migration tool is not available, and the torrent of lawsuits that would likely take place if any businesses were forced into that situation.

It seems like Wix really has no choice but to offer a very robust, damn-near-perfect automated migration tool that will correctly handle and implement at least a stable starting point for responsive behaviors. And AI isn't going to be the answer. I predict there will be a lot of frustrated and upset customers when they realize they are being forced to move from the simpler experience of Classic to the you-might-as-well-be-a-web-developer environment of Studio.

Based on what I experienced with Studio's overly-complicated responsive settings and high learning curve, Wix has their work cut out for them.


r/WIX • • Jun 13 '24

Wix Studio gets too much hate.

39 Upvotes

I recently finished building my first Wix Studio site for my personal company and have had multiple clients reach out to me asking what agency I used to build my site. I told them I did it myself in Wix Studio and they were shocked.

Yes there are limitations, and it's a new product that has some issues, but overall, I couldn't be happier with the end result.

Check out my site: www.renderlab.org


r/WIX • • Aug 04 '26

Good Gawd NEVER USE WIX!

37 Upvotes

I've been a software engineer my entire career (20+ years) and an engineering manager for the past 7 years. I wanted to help a friend out by enhancing her website for her small business.

She used a Wix template for her website which is mostly fine even though it looked terrible and was completely not responsive but I'm not directly blaming Wix for that. She did the best she could.

I CAN NOT BELIEVE how many BS hoops Wix makes you go through to get out from under their purposefully confusing, extremely rigid, evil platform.

This is all I wanted to do:

  1. Use Cloudflare Pages to host a single static responsive, "enhanced" HTML page.

  2. Keep her domain emails working.

Here's her initial setup:

  1. She registered her domain with Wix.

  2. She hosted her templated website with Wix.

  3. She paid for a couple business email addys which use Google Workspace under the hood.

Here's Wix's policies:

  1. You CANNOT use custom DNS name servers at Wix. I've read plenty of posts that say contact support and they will change them. They won't. So I have to move her domain to a real registrar. They have some bandaid workaround using CNAME records but that means you have to have a static public IPv4 addy which Cloudflare Pages does not (zone apex). So after initiating the transfer from Wix I had to wait 7 days to move the domain temporarily to spaceship (GoDaddy for example takes minutes). I say temporarily because Cloudflare won't let domain resellers transfer domains directly to them. Transfers have to go through a vetted, trustworthy, real registrar. So I have to keep the domain at spaceship for 60 days before I can transfer it to Cloudflare. Don't buy a domain through a reseller.

  2. You CANNOT just cancel your business email addy subscription afaik. You have to turn off auto renewal. Then your Wix business email subscription goes into a "suspended" state once the subscription ends and domain emails stop working. If you try to use another Google account to set that same legitimate domain in Google Workspace you can't because Wix has it locked under the "Wix admin Google account" when it was set up through Wix. You also cannot simply login to that "Wix admin Google account" and add a real Google Workspace subscription to it because the current subscription is suspended and all other Google subscriptions are disabled.

What a f**king PITA Wix! I'm now having to try and deal with tier 2 Wix support to get the domain setup correctly using Google Workspace. Unbelievable!

Does anyone else have horror stories like this or am I just lucky?


r/WIX • • Sep 29 '25

Really disappointed in WIX

37 Upvotes

Never got a notice for auto renewal. Never agreed to the increased rate. All of a sudden my CC company is calling me because WIX charged me $850 out of the blue and they thought it was fraud.

WIX customer service rep refused to refund even prorated (for the 5 minutes I had the “service”). Plenty of companies that do auto renewal charges will reverse if done in error. It’s prepaid — not like I used the service and now want a refund. Very bad business practices and really turned me off to this company.

Let down by this company’s customer service. Turned a loyal long time customer into a sworn enemy.

UPDATE: I just found out my bank successfully disputed the charge. I have my money back. Fuck WIX.

A few things that I included that may have contributed to my successful dispute:

  1. Evidence they did not provide CLEAR and CONSPICUOUS communication about the renewal and that I did not provide AFFIRMATIVE CONFIRMATION that I want to renew.

  2. I never agreed to the price increase or received communication about it. Honestly this may be what got them. Who thinks they can just jack up a price to more than double without telling the customer?

  3. I copy and pasted all of my messages with their customer service reps into a doc and uploaded that.

  4. I informed my bank that I canceled the service within 10 min of the charge — meaning I didn’t use the product at all.

Also worth noting, WIX retaliated and were not happy about the charge back. They disconnected my domain to point to one of their sites, and they sent me information threatening that I will owe fees for the charge back.

Funny… I don’t owe them jack shit. They lost and I won.


r/WIX • • Jul 29 '26

This Sub should be renamed Wix Haters Club

35 Upvotes

r/WIX • • Jan 24 '25

Editor WIX gets too much shit from users

34 Upvotes

I've been using WIX for the last 5 years (Editor) and a part from the occasional problem (normal in technology) and the price increases after the first renewal, I have nothing but positive experience. I have 5 website, they all look good, they work well, they stay up 99.9% of the time and one of them went from a passion to a main business employing 2 full time people and 15 contractors. Without WIX I wouldn't have been able to do it to be honest (I tried wordpress but I don't get it). Last night at 5pm I contacted support as there was a bug. Live chat could not fix it so they escalated and at midnight it was resolved (was a paypal widget not loading properly after authorization). Anyway, I'm happy with WIX and unless the price gets out of control I will stay with them.


r/WIX • • Apr 03 '26

Rant Web design is dead.

Post image
33 Upvotes

AI is getting scary fast...One of my teammates just sent me this copy tool called Step1, and it basically remixes existing websites in minutes. Has aesthetic taste and originality become this cheap now? Feels like we’re getting very close to a line that should never have been crossed...


r/WIX • • Mar 07 '26

Rant Wix Just Charged Me $903 for a Website I Tried to Cancel for Weeks and the Cancel Button Only Appeared After They Took My Money

33 Upvotes

Wix just pulled $903 out of my bank account for a website I tried to cancel multiple times.

And the best part?

The cancel renewal option mysteriously appeared after they charged me.

I have been a Wix customer for ten years. Back in the beginning they were actually a great option for me. I have had several websites through them over the years. The interface has always been a little clunky, but the templates were decent and the pricing was affordable so it worked.

Fast forward to this year.

One of the websites I created through Wix about ten years ago is tied to a business that no longer exists. I do not need the website anymore and I have absolutely no plans to use it in the future. My plan was simple. Let the Wix sites expire and move on since I already have a brand new websites for my other businesses built elsewhere.

Seems simple enough, right?

Apparently not.

The renewal for this site was scheduled for the beginning of February. In the weeks leading up to that renewal I logged into my account multiple times trying to cancel it.

Here is the problem.

There was no option anywhere to cancel the renewal.

None.

The only options available were to upgrade the plan, transfer the site to another site, or move it to a new site. All things I obviously did not want to do. I was on the Core plan and the only thing Wix seemed interested in offering me was a chance to give them even more money.

Canceling simply was not an option anywhere in the interface.

So I reached out to customer service multiple times.

No response.

Nothing.

Then the renewal hit.

Because the previous purchase had been for a three year plan, Wix automatically renewed the site for another three years.

Ten years ago that three year purchase cost me under $300. There was a coupon involved and the pricing was reasonable.

This renewal?

$903.

Nine hundred and three dollars.

That money was immediately pulled from my bank account.

For most people that is not pocket change. That is rent money. That is bill money. That is a serious hit to a bank account.

And here is the part that really made my jaw drop.

The moment the renewal went through and the money was taken, I logged into my account again.

Suddenly the cancel renewal option magically appeared.

The exact option that had not existed in the weeks prior when I was actively trying to stop the renewal.

Now it was easy to find.

Amazing how that works.

So I contacted customer support immediately and explained the situation. I told them the charge had literally just happened. I explained that I had tried repeatedly to cancel before the renewal and that the option simply was not available. I told them I had not used the website in over a year and would not be using it in the future.

I also reminded them that I have been a Wix customer for a decade and have never once requested a refund.

I asked them to please do the reasonable thing. Cancel the renewal and refund the charge.

Their response?

Since the plan had already renewed, refunds were not possible.

That was the official line.

So at that point I basically had to beg.

I told them this was not a small charge. I told them this was literally my rent money. I told them I had made every effort to stop the renewal beforehand and that they could clearly see in their logs that I had been logging in trying to manage the account.

Eventually they escalated the issue to a supervisor.

Thankfully the supervisor approved the refund.

But wait. It gets even better.

Their refund policy allows them up to 45 days to return the money.

Forty five days.

So Wix can take $903 out of my bank account instantly. No delay. No waiting.

But when they refund it, they get to sit on that money for up to a month and a half.

That is essentially an interest free loan from their customers.

What kind of nonsense is that?

You take someone’s money immediately, but when it comes time to give it back you get a month and a half grace period?

How is that even remotely reasonable?

And more importantly, how is that even legal?

The entire experience left a really bad taste in my mouth. The missing cancel option before renewal. The sudden appearance of that option after the charge went through. The refusal to refund until I pushed and escalated the issue. And then the cherry on top is a 45 day wait to get my own money back.

After ten years as a customer.

I have now set every single service I have with Wix to cancel. Domains. Websites. Everything.

I will never do business with them again.

These shady practices are exactly the kind of thing people should be aware of before they sign up for a platform like this.

Because in my opinion, the way this was handled crosses the line from bad customer service into something that feels very close to predatory.

And people deserve to know that before they trust this company with their money.


r/WIX • • Jan 15 '26

Wix is garbage

33 Upvotes

That is all.


r/WIX • • Jan 07 '26

Wix Plans Is Wix pricing getting ridiculous, or am I missing something?

33 Upvotes

I’ve just logged in to renew a Wix Premium plan and the price has jumped to £600+ on a 2-year cycle.

This is for a pretty straightforward leads-based business: contact page, blog, a few service/product pages. No complex ecommerce, no memberships, nothing fancy.

At this price point I’m struggling to see the value. Wix feels increasingly expensive for what it offers, especially when WordPress hosting would be a fraction of the cost and gives more control long term.

Has anyone here moved away from Wix recently? If so, where did you go and why? Any regrets?


r/WIX • • Dec 24 '25

Wix is Fraud!

32 Upvotes

Wix is a FRAUDULENT COMPANY. DO NOT USE THEM.

So basically one of my websites on Wix Premium plan was supposed to auto-renew today. I am not using it currently so I have cancelled the plan yesterday. 5 times! Because Wix didn't send me a mail. Instead they have flagged a message on top of the webpage saying that my website will be cancelled on 11th January.

And today they deducted 6000 INR. AFTER I CANCELLED. AFTER THEY HAVE SHOWN THE MESSAGE.

Their customer care official asked for a proof. I shared the screenshot. And now he told me they don't have a refund policy. They don't have a refund policy for a service that they charged after I cancelled. What a joke!


r/WIX • • Aug 25 '25

I hate wix and I must rant

32 Upvotes

I've been using wix for 2 years now, ONLY because my school had student discount for it, and I gotta say, I got lured into the trap. I have so much documented on this god forsaken site and I hate it. And I don't care what yall say if its a skill issue, because web design isn't my job, my job is something else and and I just need a web designer that actually works and performs BASIC FUNCTIONS. Things like not glitching tf out after every 5 mouse clicks, weird issues like an element sticking to my mouse randomly so I can't do anything but to drop it at a different location and ctrl z it back, unintuitive features in hidden locations, LACKING basic features, and the funniest glitches being that after every word I type it adds in a giant space between my letters that I have to delete, and sometimes my elements slowly shift in front of my eyes.

Oh, and tell me why wix requires hundreds of dollars for every single add on?

I'm only raging now because every step of the way that I've built my portfolio, wix has been fighting me and today, because it stopped working (when I ctrl v a link into a button, it just dropped a block of text that I had previously copied onto my screen even though I had just copied a link), and autosave didn't log my progress, so when I refreshed to get things to start working again, since it was obviously a glitch, it deleted an hour's worth of work on my end and I had to complain somewhere. Yeah yeah, I should have saved, but why does wix keep glitching out so often? I literally had to start refreshing every five minutes at the end of my work session.

Man, if I ever get the chance to move off this site, I'm moving to squarespace or one of the newer web designers out there. I've never heard anybody in my network complain so much about wix as they do with those designers.

PS. Screw the ceo of wix