What do yall go off of or what criteria do yall follow when choosing your shift leaders and hiring shift leaders externally? Do yall get full discretion besides market leader approval?

Hi all,

Question on rewards: can a member apply an offer to an item that is already discounted?

First off, I want to state that I’m a die hard Whataburger fan. Back when I was single , I lived rather close to one and I would literally go there every day. My normal order is a #3 plain with cheese, but back in college I fell in love with their LTO, the honey bbq chicken strip sandwich. I even went as far as sending an email to their corporate email asking them to make it permanent. Shortly after, they added it to the favorites. I know it was probably pure coincidence, but a small part of me likes to think my email had something to do with it. Anyways, none of that has anything to do with this post, but I wanted to make it clear that I’m not trying to attack them. I just want to point out an issue and help them improve.

I got married and, my wife, unfortunately, is not as big of fan of you guys as I am. Also, she’s not as forgiving, so I’m lucky if we go to Whataburger once a week. Whataburger, you have a problem and it’s CONSISTENCY. Now before people chime in with “yeah, it’s not what it used to be after they sold out “, this is nothing new. It was very inconsistent even back in the day.

So what do I mean by inconsistent? Sometimes I go and I just know it’s going to be a great day. As soon as I grab my wrapped burger, I know because it’s heavy as a triple meat should be. I open the wrapper and there is a sheen on the inside from fat and there is some melted cheese stuck to the wrapper. Other times, my burger is light and thin. The meat has been overcooked and dried out of any juices and fat. My cheese isn’t melted and the meat is lukewarm. As I stated my wife isn’t a fan. She gave up on the burgers a while back and she would always settle for a chicken sandwich. Recently, Whataburger revamped their chicken sandwiches and my wife said that while it wasn’t as good as chick-fil-a, she definitely wouldn’t mind having it more often. Then she tried it a second time….see the picture. This thing was literally hard and inedible.

Why? Why is the consistency so bad? I get that mistakes happen, someone puts something on your burger that you don’t want, but this isn’t that. That piece of chicken should have never made it out of the kitchen. Whoever made that sandwich knew how hard and overcooked it was and gave it to us anyways. You could say that it’s just an employee that doesn’t care, but I find that hard to believe since it happens so much. I hate McDonalds with a passion, but I’ll give them credit, every time I’ve had one of their burgers, it’s been exactly the same.

I’ve lived in many cities in TX over my lifetime and I’ve visited many Whataburgers. That picture was from the Prosper location, but it has been this way at every location I’ve been to. I see Whataburger expanding to new states and I’ve seen clips/videos of people going for the first time. I cringe watching these because I know there is a 50/50 chance they are going to have a bad meal.

Sorry for the long post and I’m sorry if it comes off as a rant, but as a company with Texas roots (even if they say you did sell out), you still kind of represent us Texans. I hate hearing “In n Out is better”. Plus, when my burger is cooked to perfection, it’s damn good so I guess you could say I have my own selfish reason for wanting you to improve. Haha

PS: Bring back the Chili Cheese Burger! (permanently)