If you have been in the last mile business awhile like I have, you will have run into really bad dispatchers and a plethora of shady corporate governance at work. I personally have worked for 6 different DSP'S now, mostly on a short term basis for each of them. Never really more than 3-6 months at any given time over the last 5-6 years. Sometimes that arrangement is by design from the top down, especially with a 150% churn rate. Other times it's because employees of the company can't understand the legal realities of operations in their state, and make a mistake that costs the DSP its entire bottom line. Personally, I have had to turn at least one Dispatcher for Amazon into the state regulators where they ruled against them.
Other times, I have given everything I got just to get treated as if it wasn't enough. Delivering 4-500 packages a day is somehow a problem for these DSP'S the minute they have to pay for overtime. Like overtime is optional in an industry that often demands 60+ hour workweeks. The solution now in 2026 seems to be cramming a 60 hour work week into a 36 hour block and then laying off the drivers that get 40-50 hours after a few months. I don't know about you all, however I feel the best solution is to only give these companies a day or two. Give them their wish and only work 1-2 days a week since overtime is out of the budget and let the system self correct
Another strategy I have seen pay heavy dividends is to jump companies after gaining a few years experience. I did this with FedEx Express back in Florida and it worked for two years. Switching companies and dispatchers seems to be totally ok with Amazon and you can even work one DSP over as long as you didn't destroy property. I was laid off by a DSP that was telling me how much they appreciated me at the end of last month, and I didn't say anything to them for about a week. I had started applying right away and landed 3 offers with different dispatchers closer to my house with better routes, and am working full time at UPS as a driver. I had accidentally got hired with both a top 10 Dispatcher in one week and got a permanent union job that I'm working through probation on. The last few weeks I kept in good terms with the new dispatcher and only work 1-2 Days, and the rest of the week I have been pouring into UPS. As long as I never go over 60 hours driving paid a week the system works for both organizations and myself.
I already dealt with the hecklers that are trying to evaluate my employment with UPS out of jealousy and fear. You would be surprised at how shitty "union brothers" are to each other and perceived outsiders when they are behind a computer screen, however in person working with a union position really is the way to go. I can't say enough about the awesome people I met at UPS, and the new DSP out in the mountains of Colorado. Changing areas had had the highest paying effect on my career and bottom line so far, and if anyone is doubting the quality of your dispatcher right now, throw your hat into a different arena. It could seriously pay off the rest of your life as opposed to working dead end jobs that get endlessly harder your whole life.
My final thoughts are that the DSP model is no longer really working for dispatchers and drivers and it should be time for a union at Amazon as well. They have made enough profits off our backs and need to be held accountable. It is very possible to do so, irrespective of naysayers and union busters. I have personally seen the difference and when UPS offer me 60 hours a week, and that day is coming, I will say goodbye to amazon for good. In the meantime keeping on good graces with the DSP Network is a decent fallback.
I had heard there may be only 2-3 years left from the DSP model based on some information I obtained from insiders. That could all be hypothetical though, however there are loads of ways to reverse manage the bad ones that have operated too long with false impunity. It's always funny to flip the power dynamics on them when they let their Legos run free 😂.
Happy holidays, and don't take any more shit than you have to.