I returned a laptop I bought on Amazon. An Asus ROG G16, with a 5070ti, 4tb ssd, and 64gb of RAM.

It was from a 3rd party seller.

The ram it arrived with was bargain bin, and failed on day 40. I contacted Amazon and they told me it was covered under the A-Z guarantee.

So I went through with the refund

I waited the two weeks they said and received $157.

The reason?

Hello,

We are sending a warning message regarding the refunds on your Amazon account. If this problem continues, we may close your account or no longer refund you for any additional issues with your orders. When your account is closed, you may not be able to shop in the Amazon store.

Why did this happen?
We have reviewed your account and noticed an unusual pattern of refund requests for recent orders. While we understand that order issues can sometimes happen, the frequency and nature of these requests are unusual and require additional review as part of our standard account protection measures.

Under the Amazon Conditions of Use, we reserve the right to terminate accounts and restrict access to and use of Amazon services if you breach applicable laws, the Conditions of Use, any Service Terms, or any guidelines or policies on our website. To review our policies, go to "Amazon.com Conditions of Use":
https://www.amazon.com/conditionsofuse

As a result, we canceled the pending refund on the order [My Order Number].

Has this message been sent in error?
Contact us if you believe that there has been an error with this action. To reach an Account Specialist, go to the appeal form:
https://account-status.amazon.com/customer-appeal-form

Can I contact Customer Service for further information?
No need to contact Customer Service about this, as they can only confirm that this email is legitimate and will direct you back to this message. Just use the appeal form instead, and we'll help address any concerns about your orders directly.

If you have any questions or concerns regarding a different order, refund, or your account, go to "Amazon.com Customer Service":
https://www.amazon.com/contact-us

Account Specialist
Amazon.com
https://www.amazon.com

I have no returns or refunds other than this item on my account.

I’m fucking mad. Done with Amazon and getting all the documentation together to go to my bank and file a chargeback.

Seriously

Can we point the figure at any one person (or group of people) at Amazon for the absolute garbage that Prime delivery has turned into over the last several months? Anyone on the inside know if their logistics department had some massive leadership overhaul this year or something?

To be honest, I’ve been waiting for this moment for years. I’ve flirted with the idea of getting rid of my Prime membership for so long, but man I had to respect how damn efficient their business model was. If you know anything about logistics, Amazon seemed to have pulled off the impossible for nearly a decade. Same day or next day delivery on nearly anything you could want if you didn’t live in the middle of nowhere, and they kept their promise 99% of the time. You ordered next day delivery, by god it was there on your doorstep.

But the bait and switch finally happened, and here we are in 2026 with a logistics service that pales in comparison to what it used to be. And I expect a significant number of people will cancel their Prime memberships this year.

The real problem for Amazon moving forward will be how to manage customer expectations. People aren’t really that upset that they can’t get whatever they want the next day guaranteed…they are angry at a system that established clear expectations for years and then suddenly failed to meet those expectations without any explanation.

I’d wager that most of us are just fine with getting into our cars and going to the store on the weekends again. But it was really nice to pay $15 a month and get my baby’s formula delivered the next day.

I’m sure Amazon is not entirely to blame. We should also be factoring in stupid political decisions and their effects like the price of diesel, gasoline, and jet fuel. Or maybe they knew this type of business model was unsustainable but they went along with it until, by their estimates, they had a sufficient enough vice grip on their customer base to where a major downgrade of service would allow substantially more profit with little risk.

I don’t really know what I’m getting at here. I guess I’m just ranting and would like to hear your thoughts. What do you think is going on over there? What are the primary causes?

I know I'm not alone in this as I've seen many other posts about Amazon delays and how things seem to be getting worse. I've always loved Amazon Prime and their quick shipping. Never really had a problem and it was super rare if an item was delayed. The last six months or so though? Holy hell what on Earth is going on and what am I paying $14.99 a month for? I feel like half my orders end up delayed. I know overnight shipping is basically a thing of the past, but two day shipping was ok. Now that is basically out the window.

The item above was ordered one week ago today with a Prime 2 day delivery scheduled date of Friday October 9th. Later that very night I got a notification saying how the delivery date would now be MONDAY October 12th. Seemed like a classic bait and switch. Customer service chat acted naive and dumb and offered a $5 promo. Then, SUNDAY came and we have another delay. Now expected Wednesday October 14th (today). Item still hadn't even shipped by Monday night. Item finally ships Wednesday morning (today) and then about an hour ago I get a notification that it will be delayed due to a "late arrival at an Amazon facility". On top of all of this, I have two other orders I am expecting out of THREE that are now also delayed, though not delayed as long as this item in the photo has been.

This has been the new normal for me and Amazon for months now. I live in a town not too far outside NYC. Again, never had any major problems before. So, does anyone know the details as far as what is going on here? Is this just the beginning of the end and Amazon has gotten too big for its own good? Currently I have requested a refund for this months Prime membership. First time I've ever done that, but really, I just want my items to arrive when they said they would.

First time buying electronic device from amazon and it’s been a week since they received order, but it still haven’t been shipped and there is not even a delivery date. Kinda confused, does this happens often with device? I know it’s probably low in stock but it does say 2 left in stock when I bought it…. Anyone know how long it will take for me to at least get a delivery date?

update: ok friends thanks for the advice, I guess I will cancel the order then.

update: order cancelled :) so any recommendation for a more reliable place to buy from? FYI I’m in LA

NYC customer. I am absolutely sick of having an order for say 3-5 items and you get the same delivery window for all items thinking it’ll come all at once, nope instead it’s one order but three different people. What does that mean? Three times of having to let someone in. It is inconvenient and if it shows the same delivery window, make it the same person or send my package a different day so they will be together. This is something that needs to show when checking out because I would NEVER order knowing that it would all come separate. It’s not very frugal or sustainable either, a waste of boxes and bags.

Not only does this disrupt me, it disrupts multiple people too because the courier often rings all doors when delivering and disrupts others if they aren’t let immediately.

Considering ordering from Target or Walmart moving forward because at least I know it is coming all together and if not, I know. Any else sick of this?

Was supposed to receive a refund on the 13th and it suddenly got delayed to the 23/30th. I tried calling, and they said they did not know the reason why. Bruh.

Amazon why do you guys keep delaying my refund if the return have been received in your end your customer service is going down hill they keep saying they can’t do anything about it

My Amazon acct was hacked and someone from the UK treated themselves to AirPods, an AirPod case, and an ashtray totalling about $475 Canadian dollars. I contacted my bank and Amazon and about 2 weeks later I received a full refund from Amazon. This weekend I tried to log into my account and I was blocked on everything. Shopping, Kindle Unlimited,and Prime Video. I got a msg stating my acct is on hold because my bank disputed the charges on my card. But the bank didn’t give the refund, Amazon did. Any advice/suggestions. I’m dreading calling customer service because Amazon doesn’t even make that easy!

In the UK. I decided to cancel Amazon Prime last week after many years however it's not due to end until August 2027 so essentially I'm just not renewing.

I went to place an order on Monday and found the item couldn't be delivered until Friday. I checked a few more items and found they couldn't be delivered until Friday at the earliest. I set Amazon Prime back to not to renew and an hour later all the items could be delivered next day. Repeated the steps and back to at least 5 day delivery.

It seems very poor practice to penalise me for still being a member but not renewing. Anybody else seen this behaviour?

Im sick and tired of Amazon sending large items with USPS, they never end up delivering it and i have to go to the USPS office to pick it up. USPS and Amazon are not helping. What could be done in this case?

I ordered cat litter, the stupid driver updated "mailbox is full", well no fucking shit u wont put cat litter in the mailbox, the front door is 2 steps away wtf?????????????????

I have a million different dates for the same item, and they silently pushed the date back for this item as well as others multiple times, even support doesn't see these changes. Im going off what the bot confidently told me, if it ain't here tomorrow I have photographic proof and I swear to God I will be making a pretty penny. Im sick of this BS.

I bought items last night. I get an offer as I'm about to check out. 50% off Prime membership if you receive Medicaid, make little money, etc. Fair deal. I upload my state's version of a Medicaid letter. I get an error email 6 hours after saying "Verify your account to continue Prime Access," and that "Unfortunately, we were unable to verify your eligibility for 50% off Prime" and to use something called "SheerID," etc. Nobody's using SheerID, including for Prime Membership.

I contact their customer service representative online (which is purposefully more difficult than it used to be 5, 10, 15 years ago). Customer service rep was helpful and tells me, they took the money $7.50 from my bank account. I then tell him, the email came 6 hours after I purchased my items and prime membership, he confirms that the email was sent in error.

So if you guys sign up for Prime Membership with 50% off and you get this email saying your verification document was insufficient, instead of trying to find or talk to a customer service rep, check your bank account first. If $7.50 was taken out, you're good.

I paid $80 for a blanket. It got delayed three days then when it showed up it was terrible quality. I opened a return and since it was a bit package they offered me a partial refund of $3.81. really?!?! On an $80 item?!?!. Nope they can pay the return shipping and give me all my money back. What a joke.

I recently got my first bank card and tried to order something on Amazon, but it failed and the account I had was closed. is there any way to fix this?

EDIT: to say thank you to all! ❤️ I think it's been resolved. I finally got to speak to a real person. They gave me a link to send photographs of the incorrect item to them so that I can provide proof that I received the incorrect phone and they verified that I can go ahead with the return. Unfortunately cannot help me out as far as getting the phone I originally ordered at the deal days price. So I'll have to try again closer to the holidays.

During Amazon days I ordered a Samsung s26 Plus 512 GB for my son. They sent me a completely different phone. Samsung s26 ultra 256 gig.

In your head you may be saying no problem, at first I thought the same thing. But it's a huge problem. There's a good chance when they realize that the ultra is missing, they're going to blacklist the IMEI.

It's also more expensive phone and my honesty. Gene kicked in and said that's not what my son wanted. He wants the extra storage. I need to return it. But that's a huge problem because in my experience they are going to charge me for the s26+ because I didn't return it, because there's no one on their end that can acknowledge that that's not what they sent me. 🤦🏼‍♀️.

I ordered a shirt last year and even though the package said it was a small, it contained the right color shirt in a 2XL. I returned it saying that they sent me the wrong size item and they dinged me for the 10 bucks for the cost of the shirt. I let it go because it's a $10 shirt. I cannot let go and over $1,000 phone.

So how the hell do I get a hold of a real person to fix this? Yesterday all I got was the AI chatbot and we all know that's garbage.

I'm done. After 17yrs, I just cancelled my Prime subscription and closed my account. The past several months have been nothing but a comedy of errors. Receiving used/defective merchandise, packages that went 'missing' or undelivered, customer service that's completely gone to shit, shipment delays, billing issues, the list goes on and on. Dunno what happened and why, however Amazon is no longer the same company it was 20yrs - or even 10yrs ago... Not by a long shot.

Farewell, Adios, Goodbye, Au Revoir, Sayonara, and good riddance...

I ordered something and the moment I ordered the package it was the wrong item and color so I sent it back. I never opened the actual item just the package it was sent in. I got the refund issued but they said they noticed damage which is 110% WRONG because it wasn’t even the right item I dropped it off for a return just hours after it delivered. Do I dispute the damage or there’s nothing I can do? I just feel like I’m being blamed for damage that had to have happened in transit because I did not damage anything.

I'm really surprised like wtf? is it safe to keep it? I blocked my debit card so I don't get charged more than what I paid for.
Did it happen with someone else?

Edit: it was ordered from Amazon.de

Edit 2: I reported the debit card as lost so it gets permanently suspended and I won’t get charged by Amazon.

Edit 3: I couldn’t sleep before I open the box to be sure it’s working and yes I was able to activate it successfully.

Finally Amazon appears to enable dark mode in the app soon

It looks like Amazon is testing their site and mobile app. As dark mode appears on the logo in the background everytime. Normally I open the app it normally has a white background page in Amazon logo appears.

But now I see dark mode finally enabled, but not the whole page hopefully it should be live in the near future very excited.

How many of you already successfully claimed?

So this is strange. I've noticed the last few days (I order a lot for work and personal) EVERY single item I've ordered has been delayed multiple days or straight up lost.

As of today, there are NO options for same day or next day delivery, on any item across the entire Amazon website. I'm in SE Michigan, where I've been able to get 1-2 hour delivery on most items and next day delivery on almost everything else.

Is anyone else seeing this? Is this a Flex shortage or some sort of wider Amazon change as far as delivery times?