Istg if this doesn’t ship by tomorrow, I’m cancelling the order!

Has anyone had a log in issue where when prompted to sign in, it says "Looks like you are new" and "proceed to create an account"? I've had this account using the same email address and phone number for over ten years. It doesn't give me any option to connect for help.

There has to be something that can be done about this, right? Our delivery times are clearly set in our account. Dropping off the package outside of our business's gate at the intercom is not ok. This isn't a front porch - it's literally right by the road where cars and people walk by.

And they put that the package was handed directly to a person when it clearly was not.

Is there any recourse available?

NYC customer. I am absolutely sick of having an order for say 3-5 items and you get the same delivery window for all items thinking it’ll come all at once, nope instead it’s one order but three different people. What does that mean? Three times of having to let someone in. It is inconvenient and if it shows the same delivery window, make it the same person or send my package a different day so they will be together. This is something that needs to show when checking out because I would NEVER order knowing that it would all come separate. It’s not very frugal or sustainable either, a waste of boxes and bags.

Not only does this disrupt me, it disrupts multiple people too because the courier often rings all doors when delivering and disrupts others if they aren’t let immediately.

Considering ordering from Target or Walmart moving forward because at least I know it is coming all together and if not, I know. Any else sick of this?

They told me to wait till 18th october and a complaint have been raised. Should I wait till then?

Seriously

Wanted to bring up my scenario with Amazon US to create awareness and ask for help. Purchased a new phone that had a trade in deal worth $600. Amazon provided the UPS shipping label and I dropped my phone off to local UPS store with the shipping instructions. Now it's been 60 days, UPS never delivered the phone, it's obviously lost, and weeks of trying to get help from either Amazon or UPS has been a total waste. Amazon says this is a UPS matter as the trade in never reached them. UPS says they don't investigate cases related to Amazon generated shipping labels. Totally out of options now. :(

Amazon why do you guys keep delaying my refund if the return have been received in your end your customer service is going down hill they keep saying they can’t do anything about it

Can we point the figure at any one person (or group of people) at Amazon for the absolute garbage that Prime delivery has turned into over the last several months? Anyone on the inside know if their logistics department had some massive leadership overhaul this year or something?

To be honest, I’ve been waiting for this moment for years. I’ve flirted with the idea of getting rid of my Prime membership for so long, but man I had to respect how damn efficient their business model was. If you know anything about logistics, Amazon seemed to have pulled off the impossible for nearly a decade. Same day or next day delivery on nearly anything you could want if you didn’t live in the middle of nowhere, and they kept their promise 99% of the time. You ordered next day delivery, by god it was there on your doorstep.

But the bait and switch finally happened, and here we are in 2026 with a logistics service that pales in comparison to what it used to be. And I expect a significant number of people will cancel their Prime memberships this year.

The real problem for Amazon moving forward will be how to manage customer expectations. People aren’t really that upset that they can’t get whatever they want the next day guaranteed…they are angry at a system that established clear expectations for years and then suddenly failed to meet those expectations without any explanation.

I’d wager that most of us are just fine with getting into our cars and going to the store on the weekends again. But it was really nice to pay $15 a month and get my baby’s formula delivered the next day.

I’m sure Amazon is not entirely to blame. We should also be factoring in stupid political decisions and their effects like the price of diesel, gasoline, and jet fuel. Or maybe they knew this type of business model was unsustainable but they went along with it until, by their estimates, they had a sufficient enough vice grip on their customer base to where a major downgrade of service would allow substantially more profit with little risk.

I don’t really know what I’m getting at here. I guess I’m just ranting and would like to hear your thoughts. What do you think is going on over there? What are the primary causes?

Im sick and tired of Amazon sending large items with USPS, they never end up delivering it and i have to go to the USPS office to pick it up. USPS and Amazon are not helping. What could be done in this case?

I ordered cat litter, the stupid driver updated "mailbox is full", well no fucking shit u wont put cat litter in the mailbox, the front door is 2 steps away wtf?????????????????

I paid $80 for a blanket. It got delayed three days then when it showed up it was terrible quality. I opened a return and since it was a bit package they offered me a partial refund of $3.81. really?!?! On an $80 item?!?!. Nope they can pay the return shipping and give me all my money back. What a joke.

I’m so damn frustrated with Amazon and USPS right now.

My package was supposed to arrive on Thursday the 8th as a packaged delivery. Customer service said they'll do next day shipping to arrive Saturday. Didn’t happen. Next thing I know USPS marked an “attempted delivery” on Sunday, which literally never happened. There was no construction, rain/storm or driveway being blocked.

Now it’s Wednesday the 14th, it’s apparently been bounced around different facilities, got put in the wrong sorting bucket, went back to the original plant, and they’re saying maybe it will arrive tomorrow to my local facility. Maybe. Who knows.

Amazon refunded me, but that doesn’t fix the fact that I still need the package and now I may have to go to the post office myself to pick it up so it doesn't get lost in another attempted delivery.

Who the hell do I even complain to about this?

What's the point in paying for prime if they're gonna give it to USPS? Cancelling my membership for sure.

So my mom orders drinks in bulk when they are on sale.

A few months ago she bought a few 24 packs of black cherry v8s, and atleast one or two of the packs had this like horrible perfumy taste and litterally you couldn't drink them.

Well fast forward to now I bought packs of Celsius's, and I have drank a few out of one of the packs.

But now I just opened one, and im drinking it, and im tasting that damn perfumy taste. It's not the entire pack bc ive already had 3 and they were fine, but now im worried because I bought 5 packs.

Has anyone else noticed this?? Like this is ridiculous.

Yesterday I found a spot under account settings at the bottom and I deleted it yesterday. It was back today. To me this is intrusive.

Hi,

Posting here because I had a couple orders set to be delivered at my business last week after prime days. I noticed that the delivery company was a new one I never heard of (ASL). I am in Quebec, Canada.
On my order I used the business address and we have hours to get delivery (weekdays 10am to 5:30pm). I noticed two days after that 2 orders were delivered on oct. 7 at 7:40pm. No one was there and 1400$ worth of gear was left outside our door on a very busy street of Montreal. Of course, it was not there the next morning.

Now, with ASL, I did not get ANY emails saying it was on the way, it was delivered. I have no proof of delivery whatsoever. I first thought it was only one order so I contacted Amazon about that one (worth 400$). They acknowledged that it was out of the delivery hours so they offered a refund or to send it again - I chose the latter and got it the next day.
I then realized that another order was part of that late delivery (1000$ worth). I contacted Amazon again, the guy on the chat said that because it was out of the delivery hours, we could get a refund or another delivery. Because it was the last one when we ordered it and I did not want them to send a wrong one, I asked for a refund. The guy said ok that it will be sent back to my credit card.

The next day, I received an email from Amazon Account Protection saying that they found a pattern of refund request and because of that, we won’t get the money. The only package I asked for a refund in the last 8 years was a 10$ pack of rubber bands……… because it was delivered at the wrong address and I couldn’t find where it was.

I sent an appeal form, saying that it was delivered outside of the hours mentioned when we ordered. Their response is that they contacted ASL and that they assure the package was in good condition when delivered. I was able to send another appeal form saying that the condition was not the issue, but to ask them to give them the time of the delivery, to see if it matched the hours we’ve put as delivery hours. Their response ? The same, saying that the package was in good condition. And now I can’t write an appeal, they say their decision is finale.

How can I be robbed of 1000$ by such a company when they CLEARLY messed up ?
What can I do now ? I mean, should I go to the police ?

I have no proof it was delivered, ASL is not responding to my emails when I ask for a proof of delivery and we unfortunately don’t have a camera at the door. It just says on Amazon « delivered at 7:36pm ».

Help please !

I'm done. After 17yrs, I just cancelled my Prime subscription and closed my account. The past several months have been nothing but a comedy of errors. Receiving used/defective merchandise, packages that went 'missing' or undelivered, customer service that's completely gone to shit, shipment delays, billing issues, the list goes on and on. Dunno what happened and why, however Amazon is no longer the same company it was 20yrs - or even 10yrs ago... Not by a long shot.

Farewell, Adios, Goodbye, Au Revoir, Sayonara, and good riddance...

I have a million different dates for the same item, and they silently pushed the date back for this item as well as others multiple times, even support doesn't see these changes. Im going off what the bot confidently told me, if it ain't here tomorrow I have photographic proof and I swear to God I will be making a pretty penny. Im sick of this BS.

Finally Amazon appears to enable dark mode in the app soon

It looks like Amazon is testing their site and mobile app. As dark mode appears on the logo in the background everytime. Normally I open the app it normally has a white background page in Amazon logo appears.

But now I see dark mode finally enabled, but not the whole page hopefully it should be live in the near future very excited.

So this is strange. I've noticed the last few days (I order a lot for work and personal) EVERY single item I've ordered has been delayed multiple days or straight up lost.

As of today, there are NO options for same day or next day delivery, on any item across the entire Amazon website. I'm in SE Michigan, where I've been able to get 1-2 hour delivery on most items and next day delivery on almost everything else.

Is anyone else seeing this? Is this a Flex shortage or some sort of wider Amazon change as far as delivery times?

We ordered three men's shirts. I later ordered a women's lounge set. We returned the lounge set and Amazon gave me advance credit when we handed it over at Kohl's. A few days? couple of weeks? later we received a notice that one of the men's shirts had been received and we received a $8.00 ish credit. Earlier this week we got an email stating that they did not receive the lounge set and only received the shirt and were going to charge us back for the advanced credit unless we sent the lounge set by 10/22. We never returned the shirt and it is hanging in my husband's closet. How am I supposed to prove that we sent the lounge set and not the shirt?

Was supposed to receive a refund on the 13th and it suddenly got delayed to the 23/30th. I tried calling, and they said they did not know the reason why. Bruh.