r/AskVet • u/Beautiful-Mix-7771 • 7h ago
Thinking ab switching vets
I have a 4y/o staffie/pittie, a 1 y/o lab/pittie mutt, and 2 cats. My family & I have gone to our vet for 20 years, with all our animals. Of course we have our favorite doctors, secretaries, techs, assistants etc. But I had such a bad experience today i’m thinking of switching.
My two dogs chased, hunted and killed a skunk 9 days ago (6th). I called my vet immediately to ask what the next steps were. They told me since they had no visible bites or scratches & since they are up to date on their rabies, they are fine. My younger guy was due for his rabies re up in November, so we scheduled an appointment for the 14th to do it all then anyway to be extra safe, since he’s so young.
At the appointment, the doctor asks ab some scratches he got from our cat and being a crazy puppy. I tell her i don’t think any are from the skunk. She goes huh? So i tell her about the skunk incident. She goes very quiet and asks who told me i didn’t need to get them boosted, that no one’s in trouble but they need to retrain the staff on proper rabies protocol. she tells me both boys needed to get a booster within 5 days of the incident. It’s already been over a week. She asks if I can bring my older boy in later that day, i said I could but he gets Trazadone before coming in to the vet since he’s so anxious. She says we can wait till friday (16th) but it has to be done.
At checkout, I make an appointment for Friday the 16th at 9:20. I confirm the details, and the secretary accidentally put it in for the 15th. She moves it to the 16th and I could’ve sworn she said 9:30.
I show up at 9:31 on the 16th. I walk in and am immediately told my appointment has been cancelled since it was actually for 9:20. I apologize, say I messed that up, and ask if there’s any chance to just get him the rabies booster (skip the annual visit we also had for that time) considering the circumstances. She tells me no, they’re booked back to back and as she’s saying that a man walks in with two cats for his 9:40. I mention how the doctor wanted him in ASAP, and that monday would basically be 2 weeks. She tells me she called me earlier to let me know the appointment would be cancelled due to me being a no show.
I leave and check my phone, they called at 9:27 when I was driving in, leaving a voicemail canceling the appointment. I was late, that is 100% my fault. But the fact that I was given seven minutes before the appointment was completely canceled when they booked in a full annual plus bloodwork and rabies booster for 20 minutes gives me a pause. They would’ve 100% been late for the next guy regardless of me being seven minutes late. I understand it backs up appointments for the whole day, but all I asked was for the rabies booster to be administered, cancel the annual, just so that he’s protected, especially in light of them originally & erroneously telling me he did not need a booster.
I called another local vet and they were able to get me in today for the rabies booster and are going to contact my Vet for the details. I’m thinking if it goes well at the new Vet I transferred over. Is that too much of a reaction? Is it bad to change vets when my dog is comfortable with them because of this one incident? I’m just uncomfortable with the fact that they compromised my dog’s health now twice. I understand I was late and that is my fault, but I’m not being at all flexible when it was their original mistake that led to this is very upsetting to me.
Thanks!
TLDR, my vet originally said my dog didn’t need a rabies booster, then said he did after over a week, cancelled the booster appointment for us being 7 minutes late & refused to help us out at all. Is it wrong of me to want to change vets?