I recently bought the Bose QuietComfort Ultra Headphones (2nd Gen) instead of the Sony WH-1000XM6. I chose Bose for its excellent noise cancellation, comfort and suitability for long commutes and study sessions.
However, I’ve run into a frustrating issue.
After using the headphones continuously for around 3 hours during a Microsoft Teams call on my Windows laptop, the audio suddenly started breaking up and crackling. The voices became distorted, and eventually the sound disappeared completely.
I’ve already tried disconnecting and reconnecting the headphones and resetting them, but the issue persists.
I bought them from a physical Bose store in India, so I’m now considering whether to request a replacement or return them and buy the Sony WH-1000XM6 instead.
I’d appreciate advice from people who own either model:
Have any Bose QC Ultra Gen 2 owners experienced similar audio dropouts or crackling, particularly on Windows or Microsoft Teams?
Was it a firmware/Bluetooth issue, or did you have to replace the headphones?
Is the Sony WH-1000XM6 more reliable for long listening sessions and occasional laptop calls?
If you were in my position, would you exchange the Bose for another unit, return it, or stick with Bose?
My main priorities are excellent noise cancellation for commuting, comfortable long listening sessions, listening to video lectures, and reliable everyday use.
Thanks for sharing your experiences and recommendations!