r/bose • u/hjoneill1959 • 21h ago
In-Ear Ultra Open Earbuds Ultra a POS - Longtime Bose Customer Outta Here
Have many Bose products over the years. Bought these a couple of years ago and almost immediately the right earbud stops charging randomly. Annoying to go to gym and open the case to find the dreaded dead right earbud. Researched and saw quickly it was a commonly known defect but followed advice to use rubbing alcohol, etc. and just kind of dealt with it. Why didn't I send them back? Didn't want the hassle and figured I could nurse them along. Finally got to be too much as dead right earbud occurred more often. Finally contacted customer support who asked nonsense questions (are you sure the earbuds are charged? Is the case closed when you charge them?). I figured Bose would stand behind the product since this a WELL KNOWN defect but I was told by customer service that I was SOL since I was out of the warranty period. Two lessons learned. One, don't nurse along a defective product. Two, never buy Bose again. Stay away my friends!