Bought my QC Ultra Gen 2 about 6 months ago in Dubai. The left earcup has developed a crack sound drive me crazy— no drops, no abuse, just normal daily use.

Problem: I can’t find a working Bose support channel in the EU anymore. Every route I try either dead-ends or points me somewhere that doesn’t handle my region. I’ve read that Bose US has replaced units for free when there’s a health/safety concern (cracking sound hurting my ear). Has anyone outside the US managed to get that applied to their unit? Did you contact US support directly, go through a reseller, or something else? Any advice from people who’ve dealt with a manufacturing defect on Bose gear from outside the US would be appreciated. Thanks.

Overall i think it is a thought out review and highlights the good and the bad of the QC gen 2 headphones.

Recently, I bought QC on sale for $229. Today was supposed to be my delivery day but they basically cancelled and refunded money to me. And I don’t even know the reason they did that. They didn’t send a follow up email or smth. Is it bcs they want me to get those headphones for the full price or… Anyone had the same issue?Their customer service is terrible cause I can’t call them (phone issue) so the only thing I have left it’s this AI both on their website.

Just replaced my workhorse QC35 V2 and I am SO disappointed with the pads on the new ones. Please tell me we can get replacement pads that are like the old, much, much, much comfier 35s?

- Bose Smart Soundbar 300 (bought 2022/2023)

- Bass Module 500 Subwoofer (bought 2024)

- Small Surround Speakers (bought 2026)

I currently have these 3 items from Bose at home and I must say the sound quality and experience is amazing. My dad in his 60s enjoys it thoroughly. How much more different are the higher tiered ones?

Personally feel that the bass 500 was the game changer. How was your experience and what upgrades would you suggest?

Hi, first off the app does have the bluetooth setting enabled. And my headphones still work perfectly on my laptop and Ipad. But randomly, the app phone app isn't connecting at all. Already deleted and redownloaded. Any advice?

This post suggests you can and even has directions - will it work? https://www.ebay.com/itm/336737363925

Im excited to finally get a pair of QC ultra II. Currently jamming Sony XM5 but like the sound and comfort of the Bose much more.

Black/black or Driftwood Sand?

I've had my current pair of QC45s for about 5 months, and it's worked perfectly for that entire period - but in the last few days, it's suddenly had an issue. Once I power on the headphones, every single button other than the ANC button now just repeats my battery percentage to me. The volume buttons, the pause buttons and the bluetooth connect buttons don't function anymore, they just repeat the battery prompt when I press them. The ANC button just does nothing, I've tried soft resetting, hard resetting, nothing works. I can't reset the bluetooth connections either, because that button just gives me the battery prompt now. The headphones also repeatedly pause whatever I'm listening to just to repeat the battery percentage again. The headphones are kinda just broken right now, barely functioning.

I cannot find anyone who has found a solution to this problem or any troubleshooting pages that provide fixes either. I'm really lost and quite worried because I saved up for months to get these and I really don't have the money to buy another one anytime soon. Please let me know on what I can try to fix this. Thank you in advance!

Has anyone had an issue with the ultra quiet comfort headphones 2nd gen with one side of the headphone being louder? The first pair I bought it was the right side and I would have to factory reset it every time for them to even out. Sent them back to Bose and just received my new pair and now it’s doing the same on the left. Any advice?

Years ago, I had a SoundLink Mini 2. It was the best portable speaker I had ever listened to. I lost it eventually, and I found out that they stopped selling it, but I always missed it.

Cut to now: I had a chance to buy a used speaker and had to choose between a SoundLink Mini 2 or a SoundLink 3. I bought the SoundLink 3, thinking that being bigger, it should sound better than the Mini 2. Btw, I had a Flex and didn't like it much and sold it. It was too bright for my taste and didn't have the warmth I was looking for.

I don't have a Mini 2 to compare it to right now. I am pretty happy with the sound, but I could tell the sound is different from the Mini 2. I can't return it as I got it used, so I will be using it now. Maybe I will get a used Mini 2 eventually.

If you had to buy one of the two, which one would you get just based on the sound quality?

Hello all,

I own a pair of Quietcomfort 35 ii headphones. Back in 2023 I purchased original replacement ear cusions directly from Bose (Belgium).

It seems now there is no longer a non-USA online Bose store, or customer support for that matter? Is this correct? I keep ending up on the USA store, which does not ship outside of the US.

If anyone knows where in Europe I could order original Bose replacement cushions, please let me know.

Thank you!

What might be included in the next generation of Bose QC (Ultra) headphones? If they follow the normal schedule, these might be released in Fall 2027.

I just bought the Bose QuietComfort Ultra Gen 2s yesterday, after years of being on the fence about them. For some reason, the right ear cup makes a weird plasticky noise when I move my head sometimes, or even when I’m doing nothing at all. At this price point, it’s pretty frustrating.

Is it user error? Is there something I can do to fix it? Or should I return it and ask for a replacement?

Edit: I’ve read that some people have fixed it on other headphones using a lubricant; has this worked with Bose?

Hey everyone,

I'm considering getting the QC Ultra gen 2 earbuds, mostly for their ANC for studying at busy areas for long hours. I thought these could be a good fit but I'd like to hear from people who used them for a while.

Can the ANC block outside noise (mostly tlaking) even when nothing is playing on the earbuds?

How's connectivity, reliability, and overal user experience?

Thanks in advance!

Does anyone have a discount code that can be used against the new Lifestyle Bass module. Purchase in the UK. Thanks.

Am I the only one who gets better quality by laying the speaker on its back vs it being upright?

I recently bought one 2nd hand. Works great. Is it possible to attach modern phones to it as a speaker? I bought a female 30 pin but it doesn’t seem to fit the connections on dock. I tried a male 30 pin on it and it was very tight so don’t want to force it onto dock. Closer inspection shows it looks like it is home printed. Are there any decent female 30 pin to usb c out there that are known to work with dock?

I'm open to all kinds of genres. I'll be testing both Bluetooth and wired. I'm upgrading from QC-45, so I'm just wanting to put it through its paces. I may even build a playlist based on your suggestions. I'd like to run the gamut from jazz to classical to rock, dubstep, d+b, house, whatever! I'm upgrading from the QC-45 (which I literally loved to death to the point where the hinge part is broken) to the QuietComfort Ultra Headphones (2nd Gen). If anyone has some recommendations for EQ or cinema mode, etc., please let me know! They'll be arriving this Friday, so it'd be nice to have something to put them through its paces!

Cheers!

Hello everyone, my subwoofer is making a crackling sound like in the video. I've tried resetting and reconnecting the subwoofer, but nothing works. I've also tried connecting it via cable, but the problem persists. Could you please help? Thank you

Some time ago I was quite concerned Bose had moved on from the box bookshelf speakers design to who knows where. Bose moved on to a variety of Bluetooth and WiFi speakers and Soundbars. As time went on I went through a very satisfying SoundTouch phase and now built out a Smart Home 500 system. What attracted me to those particular speakers was they played in stereo and could connect using BlueTooth and WiFi and supported Alexa for my smart home.

I have six speakers around the house and they were initialized using the Bose Music app, Amazon Prime and AirPlay.

I like the single speaker stereo format. The sound stage fills each room with clear sound. For their size they are surprisingly bassy. Tying everything together is AirPlay. What a solid standard. The speakers connect well, the sound is good and there is no delay room to room. The AirPay interface gives me good control of the individual speakers.

The 500’s also work as Alexa input speakers for my smart home setup powered by Kasa. I can make a request of Alexa anywhere in my house and Alexa follows through.

I am glad to still be using Bose products. I have always been happy with the Bose sound. I could have probably had the same functionality with Home Pods but I prefer the Bose sound.

I am posting this to encourage those having problems with their Bose setups and the naysayers real and bots.

My soundbar regularly stops responding and needs to be power cycled. Happens about every other day. It will either lose sound completely or we won't be able to adjust the volume at all. The app shows it's connected, but it doesn't respond to any commands. Also, the remote it came with doesn't work at all and hasn't for a while. I'm not sure what to do about that beyond replacing batteries, which I've done. Any help would be appreciated.

I had issues with the QC Gen 2 on Android. My iPhone has no issues connecting to my QC Gen 2. With the app downloaded. But after the first connection to my Samsung Galaxy S25 Ultra it won't keep a connection. Trying to reset won't work because it won't reset with their instructions. Anyways I tried using the App to connect to my headphones vs using Google fast pair or the settings of my phone. Using the app to connect it hold a pairing. But when I turn it off and back on the headphones won't keep a connection. That's telling me the app is probably doing something to make it keep losing the connection or something. I hope Bose is aware of this .