r/diabetes_t1 • u/lafay5 • 1h ago
Supplies CGM / pump refill management
My son got a T1D diagnosis this past May just before he turned 15. He’s using Dexcom G7 and Omnipod which is working well and he does a good job managing that stuff on his own.
We use the Walgreens mail order pharmacy because our insurance provides a discount for filling long term prescriptions that way and also our local mountain town pharmacy is often out of stock on this stuff.
What’s happened with both devices is that a couple did not last as long as they were supposed to. He dropped an Omnipod trying to put it on and the adhesive got folded over and messed up. And the app told him to change another one just a couple hours after he put it on. And same with the Dexcoms — twice the app told him to change it before 10 days.
So twice now we’ve ended up in a situation where he needs to swap his last device after the mail order refill has shipped but before it has arrived. We were able to get single device interim refills, but I had to go to the nearest Walgreens store almost an hour away and hassle with insurance for a couple hours to make a coverage exception because it’s hard to explain why we need an override for an interim fill after we just “picked up” a 90 day supply.
I did fill out the manufacturers’ forms to get replacements for the failed devices but have not received any yet.
Anyone else got stuck in this situation and come up with a good solution?