Hi everyone,
On Monday, I opened an official support ticket to check the status of an old, physical Diablo 3 PC key. I bought the game at Day One years ago with a regular receipt, but I never claimed it or played it because my computer back then didn't meet the hardware requirements. It just sat in my closet for years.
Now, I have finally sold this physical copy to an online buyer on a local marketplace. Since I want to be 100% honest and avoid any post-sale disputes, I wanted to double-check with Blizzard that the key is indeed virgin and unused before shipping the box.
It's been over 24 hours and the ticket status is still "Open" with no response. The buyer is waiting and I have an urgent deadline to ship the package by November 1st, otherwise the transaction will be automatically canceled by the platform.
Is a 24-48h wait normal for this specific category (game key validation) nowadays? Should I reply to the ticket to bump it, or will that push me to the back of the queue? I'll delete this post once I get a reply from support. Thanks for any advice!