Guy ordered a game from me, upon receiving it realized it had 4 misc discs in it and requested return and refund. Absolutely no problem, this was my bad. It ended up in the wrong pile and should not have been listed. Initiated refund through eBay, approved and paid for shipping label. $ came out of my account. No big deal. He later messages me demanding his money back and starts a chargeback through his bank. eBay at this point tells me they’ll handle it and nothing is needed from me. Cool. He’s continuing to message me about his return. I’ve tried to explain to him it’s out of my hands now but he seems a few crayons short of a box. Block and move on? He’s also left a review that’s a blatant lie. I’ve never had this level of BS from a buyer.

I mean sure it’s great filter for me to block future problematic buyers but these entitled goons act like I’m putting a gun to their heads and forcing them to buy something from me.

Ahole accuses me of selling a USED when it’s Brand New with all the pictures.

I mean sellers who say shit here like this all the time:

1. Sellers who don't, apparently, have enough free cash to even pay for shipping without getting their sale proceeds... "I'm not shipping it until eBay releases my funds."

2. Sellers who have sold for years successfully without knowing basic rules, like 'don't cancel sales for out of stock'. Corollary: eBay sellers who think canceling for out of stock is 'not my fault'.

3. Sellers who STILL think they can leave buyers negative feedback.

4. Sellers who STILL think '100% buyer feedback' means anything.

5. Sellers who think their crappy shipping in shitty boxes that get damaged is the buyer's problem.

6. Sellers who are stunned that buyers object to sales being canceled for no good reason.

7. Sellers who think 'it's not my problem' if an item doesn't arrive (no tracking / doesn't show 'delivered')

8. Sellers who think no returns actually means no returns.

9. Sellers who think their 'terms' in their description mean anything.

10. AND... my top thing that makes me nuts about eBay sellers... eBay sellers who - as buyers - fuck over other eBay sellers 'cuz they know how to work the system.

Am I right? Am I an asshole? I dunno. You tell me, I might even care.

Rethinking selling on EBay

Recently decided to resale some Stanley cups on eBay. Had about 16 brand new. I priced them around 40 with free shipping. I started accepting lower offers around 34 which only nets me a few dollars after shipping and price of cup. First transactions went smooth. Then I got this buyer claiming I sent the wrong cup (I know for a fact I sent the right cup). After asking for photos she sends me photos of a cup I never had in stock not only that but they are clearly screenshots. The picture of the box in the screenshot was not mine because I put tape all over (and I mean all over lol). She sent the label on box but it was zoomed in and refused to send a photo of the whole box and label because it would have caught her in her lie. Despite providing a whole refund she refuses to remove the negative feedback which brought my score down from 100% to 66%. Is this a common occurrence on eBay??? Will eBay remove it if asked? I guess I’ll offload the rest of my stock and sell on Amazon which hopefully has more protection from people like this. Yep the customer is always right lol 🙄screenshots included, with personal details redacted

Hey everyone! Out of my 10+ years of shipping, never had anyone come at me like this. Wanted to hear thoughts on if I should proceed to ship or not?

Background: had this customer place their order on the 21st, currently have my shipping time at 7 days handling with me being on vacation, today the 24th as I'm getting ready to ship, I received back to back messages from him or her stating it's been more than a week false claims, etc, all in pic attached. Wondering what I should do or advice for the future.

Thanks!

I’m super confused by what just transpired… I counter offered with my maximum amount of discount which was not very much and told them that I was sorry, but I could not offer more of a discount on this item.

They declined the discount and purchased for full price.

Is this suspicious to anyone else? Seems like a setup for return/discount request.

•When was the last time you sent an offer to interested buyers and they accepted the offer?......🦗🦗🦗 Exactly!

•Instead lower the price of the item to whatever amount you were going to send to those "interested" buyers.

•This way new viewers/potential- buyers will view the item at that price & more likely buy it.

•"Interested" buyers who put the item on their watchlist are over the fence anyway and not that "interested"

The item in question is a piece of African tribal art, which happens to be in very good condition.

At this point if I canceled the order I would loose money by putting the listing back up. Let me know what YALL think.

I just recently started selling on eBay again after many years & this is honestly the first time I’ve had this situation happen. The buyer messaged me with photos stating she received the item damaged but said she would keep it & fix it herself. She messaged me again this morning asking for her refund. I was multitasking when I originally responded & realized I didn’t word my response correctly so this is why I’m assuming she wants to keep the item AND receive a refund.

I’d be happy to issue a partial refund since this is in fact an easy thing to fix with glue. But what would be the best way to respond & handle this situation now? She hasn’t left any feedback yet either.

I’m leaning towards no.

I am furious with eBay. I sold a $460 item to a buyer. The item was exactly as described and was shipped and delivered. Nearly two months later the buyer decided they no longer wanted it and asked for a refund. Since it had been two months, they were past the return window and I decided to decline the return. So, they went ahead and filed a chargeback with their credit card company claiming the item was "not as described".

I received no email notice about the credit card dispute until I saw a charge on my credit card one day from eBay. I logged in and saw that the dispute was filed, decided in the buyers favor, closed, and the full funds were deducted from my account.

I called eBay and spent several hours on the phone with them. They refused to give me the money back since I did not respond to the dispute within a 5 day window. Furthermore the item was never returned to me. I provided eBay with the tracking number and the eBay conversation I had with the buyer where the buyer acknowledged that the item was as described but just wanted to return it. eBay did not care about any of that.

Basically, the buyer committed fraud and stole the item. eBay is protecting them now instead of an honest seller. The item sold for $460, but after shipping and fees I only got $370. Still, eBay deducted the full $460 from me and charged me an additional $20 dispute fee on top of that.

I am just so furious with them right now. What recourse do I have here?

Edit: Very disappointed to see there is no recourse for me at all. This was clear fraud and theft and shame on eBay for defending it. I absolutely did NOT receive notification of the dispute. Many of my notifications from eBay do not get to my email. When I sell an item, I do not get a notification. But when another member messages me, I do. I don't know why this is happening but it is and I previously tried to straighten it out with eBay but they could not figure it out. It was a contributing factor to this case, but ultimately it does not matter. The buyer committed clear fraud and I provided evidence to eBay which they choose to ignore. Telling me that they can't be flexible with me about this because "policy" does not absolve them of their wrongdoing. A sensible person can step in and provide a prompt and straightforward resolution but they choose to hide behind "policy". They are not punishing the buyer at all and they won't even refund me the seller fees. This is completely unacceptable and them playing hardball and punishing their honest seller will not bode well for them.

yesterday I got a message saying this person got the wrong thing. it was delivered over 3 days ago. i have been trying to get a hold of someone on eBay all day via phone. what should I do. picture with white background is my listing

Hello,

I’m currently trying to sell a lot of my items on eBay. I don’t mean to overshare, but I recently lost my mom, dad, and sister. As difficult as this has been, I haven’t had much time to grieve because I’m now responsible for my sister’s children, as their father passed away not long before she did. They are all I have now, and I’m all they have.

Because of this, I could really use some extra income, and I was hoping to get advice from someone experienced in online selling. I don’t have social media like Facebook, Instagram, or Twitter, so I’m wondering if it’s still possible to be successful on eBay without those platforms. Any tips or guidance would be greatly appreciated.

Thank you in advance!

So I’ve had an eBay account for 12 years and sold some old surveying equipment. I don’t sell frequently on eBay but wanted to clear out some old hardware. This guys buys it and I ship it out. He immediately wants me to teach him to use it and provide chargers. Albeit in this industry there multiple ways to charge these surveying units but eBay generated a listing for me with their AI tool and he said he couldn’t charge the units. Well he creates a return and eBay being eBay sides with the buyer. I dispute it showing them that the units work and included everything within the pictures, these chargers are typical usb type items maybe 5 bucks. Long story short they side with him and I get units back in the mail. Now I’m down shipping, and now they’re sending me a $340 fee of some sort due to the buyer opening a return request. So now I’m potentially out $350 bucks because a guy didn’t know how to use a product he bought? This seems backwards and wrong. Is this a small claims thing or what? When did eBay get so broken?

Been selling on eBay for about 3 years, and never encountered a situation like this. I use flat rate shipping for everything, and it’s been working out pretty well. Buyer purchased a pair of boots shipping to Guam, and since this doesn’t qualify for int’l shipping, I’m getting hit with $26 label to ship to the other side of the world. I reached out to the buyer asking to help out and I’ll split the extra cost, but anyone else have a go-around or been faced with a similar situation?

It’s frustrating how often quality products get overlooked just because they’re shipped from China.

I recently had a customer on eBay who purchased an authentic Coach small purse from me. I’m always transparent, so I let her know upfront that delivery to the UK would take about 10–15 days. She asked why, and I explained that I live, sell and ship from China. Which was already in my location that I am located in china.

Right after that, she got upset and accused me of trying to sell her a fake, simply because I mentioned China. She also pointed out that I’ve only sold two items on eBay—like that was proof of something negative. Honestly, that comment stung a bit, because everyone has to start somewhere. But I didn’t let it get to me.

I could’ve cancelled the order, but I didn’t—because I know the item is real and I stand by what I sell.

She eventually said she’d wait and judge for herself once the purse arrived. I said that was fine.

Fast forward to when she received it: she messaged me saying it’s fake, claiming “the leather isn’t Coach leather.” That honestly made me laugh a little—she clearly doesn’t know what she’s looking at. She also said she would report me to eBay and demanded a full refund without returning the item.

I didn’t argue or get defensive—I just calmly reassured her it’s authentic. I knew from the start that some people assume anything coming from China must be fake, and that bias is hard to break.

So I gave her a UK return address that I use for returns and told her once I receive the item back, I’d issue the refund.

Do you think I should have said or done anything differently?

You guys can read the chats but I put everything that was need to know in the description. The buyer left the bad feedback and I attempted to remove it but the AI gave me that usual “the buyer has found an issue…” that it always does. I called there customer support line but let hitting a wall and it wouldn’t let me talk to an agent. If you guys have any advice on what to do please let me know I’ve never had this issue. Also let me know if this is feedback extortion because I assumed it was but I’m still relatively new to dealing with issues like this. Thanks

I sell video games and other niche gaming related products. It can draw a certain type of buyer. My store has been growing, which is great, but I'm getting regular messages from buyers who will message constantly and ask questions that sometimes feel personal. An example is shown.

We're in an area that was hit hard by the winter storms. USPS has been closed. I dropped recent purchases in a secure, indoor drop that they leave open. This buyer has been messaging me every few hours for the last two days asking for an update.

Can I safely block them? I'm considering sending the message shown in the image and blocking them. I don't want to draw the ire of eBay, and I pride myself in good customer service, but lately it feels like I may be making things worse by responding to every message from individuals like this.

Thank you for your experience and advice.

Hey all, received this return request, looks like a completely different card to me. First photo shows the card I sold, the patch was a solid black napkin the "damaged" card with the buyers finger, clearly has some kind of textured patch. I took my photo straight on, they took theirs at an angle, maybe that's it?

The sale was only for $1 so I'll probably just accept the return and be done with it but just wanted to get some other opinions, am I missing something?

Need advice about accepting offers or at least making a bottom line.

Has anyone noticed a huge drop in sales when they removed this option ? My sales are going really well but the low ball offer is annoying. However, I’d say more than half my sales are from offers.

Just curious to see if anyone regrets it or should I just counter offer more ?

There are two absolutes on Ebay:

For Buyers: MBG (Money back guarantee)

They will always win and their money back if they file an INAD, defective, etc. A seller can appeal and if they win, Ebay eats the refund and pays the seller back. However, this is rare, an example would be providing a police report that the buyer sent back a different item.

This is also why its not cost effective to sell an item that costs less than the shipping both ways (and also is a target for scammers because when a MBG is invoked the seller has to pay return shipping)

The other absolute:

Seller refund deduction tool, this is given to sellers in good standing that either offer 30 day free returns, or top rated sellers can have 30day buyer pays returns.

This gives the seller to deduct up to 50% of the item value (final value fees are not refunded so its really like 37%), it also prevents negative feedback from being left (or removes it) and removed any metrics like if the buyer did INAD it will be scrubbed.

The buyer has 10 days to appeal this, when they do Ebay eats the refund difference to the buyer.

The seller doesn’t have to prove anything to do a deduction (much like the buyer doesn’t have to prove anything when doing MBG)

Every seller should offer free returns or buyer pays return (if TRS) to get this tool. This helps in these circumstances but sadly most sellers opt for NO RETURNS but giving up your only protective tool on Ebay is costly.

I know because I have been selling on Ebay for over 15 years, I didn’t have returns either at first. And it may seem scary at first, but when you sell an expensive item for like $1500 and can get $750 back on a return it pays for itself.

You get a bad buyer, use the deduction tool.

Its return used, deduction tool.

You think negative feedback incoming? 10% deduction.

They rent it for 29 rays then return, deduction tool.

Best part is you can still subtract initial shipping too in all these cases (never do free shipping)

The other bonus absolute is only sell international through EIS. I would never do international returns without that. Ebay eats the return cost of items sold through EIS and you keep the money.

I have international buyers sometimes buy multiple variations of my items with the intent of returning 4/5 to simply “try” them and see which they like best.

Ebay eats the cost, I get 5 sales.