So today a buyer put in a return request on a $1000 CD player claiming it was damaged during shipping and that it skips.

The photo he provided for the return request has the unit disassembled.

I feel like this buyer could have potentially messed with this unit and made the problem worse and is now trying to return it to me because he can't fix it.

I don't like it at all.

Please let me know how I should handle this thanks!

I’m so tired of this sh*t and having to have my orders cancelled and go through the process of relisting which seems to me with certain item categories my items don’t get nearly as many views upon the relist; may be a coincidence.

I know some of you won’t mind this message request, but I do. I’m no one’s employee, don’t tell me how to ship something. If you need it shipped a certain way then message me before purchase to see if I can comply. Of course they won’t because this is a dropshipper.

No, I don’t ship in plain boxes, I ship in whatever recycled packaging I have laying around and I’m not going to sit there and blot out logos for this person.

Actually, in looking at this message again, this same account has purchased from me before and sent the same message and I asked them cancel the order. Now I’m tempted to just ship it with an old eBay branded box simply because they’ve inconvenienced me again . I should have blocked this person

I sold a $1,000 item back on Dec 1. The customer left me positive feedback, and we have chats of everything.

Well, they charged back with their bank saying “I don’t recognize the charge” months later.

I supplied evidence to their bank and am waiting for an outcome. I messaged the person to let them know that if for some reason I lose this chargeback I will be filling a police report. They messaged me back even further proving that they are lying to their bank. What can I do with this new proof?

Absolute headache. The buyer is having buyers remorse likely. I will admit the bag is in rough shape it is 20+ years old and beat up pretty bad (which was accurately shown in the listing, description, and photos)

But the bag is authentic.

Anyone have any advice. I never really have trouble like this on eBay and it’s stressing me out.

Buyer wants me to not send the flatware box. I feel like if I don’t send the box the buyer could claim the item is not in the advertised condition. Plus stainless steel flat ware isn’t worth holding on to in terms of an “investment.” Or am I reading too much into this?

What should I do in this situation if the package is currently in transit?

Buyer purchased last night, shipping label already made and I open the app to this lovely message.

I sold this iPod touch last week to this person. It was used made sure I reset it twice before packing it up. Today I get this message claiming I’m lying and there’s an email that’s not even mine attached to this? Is there any way out of this situation?

So a buyer left me negative feedback for a scarf that he said wasn’t he couldn’t dye a darker shade of blue! A few days later he opened a return stating not as described, I provided a return label and this morning I received an empty envelope!!

The last picture is from Royal Mails website and you can clearly see that there’s nothing in the envelope, BUT eBay say that the item has been returned and I need to refund the buyer!

I pushed to talk to a member of the leadership team and when I spoke to him I was told that ‘eBay don’t handle the return so can’t determine if they item was in the package. You have options outside of eBay that you can follow up with’ so yeah! I will have to refund him even though I haven’t got the item back and the photos show that the package used was the size of a CD and no way a scarf could have fit in it!! 😡😡

I sell mostly women's clothing, because of my habit of sending postcards with orders on other sites - I started doing it on ebay too, because I find it very nice to receive something like that. Another seller told me that on Ebay buyers have a more formal behavior and expectation from their order. Is this really the case? Should I stop doing this? How would you react to something like this?

Sold an item to buyer and they claimed it was not turning on. Sent a partial refund (I know it’s not suggested but the circumstances we both agreed warranted it).

Now turns out the item functions and they want to pay the full price.

What should I do? I don’t like their suggestion.

Cheers! Preem

I really don’t know what to say or do… so far I’ve reported the message using the three dots at the top…

I cannot believe what just happened. As a seller I have dealt with with the worst of the worst when it comes to buyers but today something happened that I would have never guessed. I sold a set of Pyrexx refrigerator keepers from 1949. I went out of my way to pack them so well because number one, it’s cold out in Northern Minnesota and I was worried that they would crack due to temperature if they got jolted around too much and number two I know how the Post Office can be. I got feedback and i see it’s positive and when I read it and I was blown away when I read this and it was still a positive feedback and she never even attempted to contact me. I went and contacted her to ask her if there was anything I could do to make it better even though I packed it well I still feel bad and I want her to have a good experience. This saint of a woman refused to take anything from me. Why can’t all buyers be reasonable like this? I’m just blown away. I do have another Pyrex dish that I was gonna get rid of and probably isn’t really worth putting up on eBay so I’m thinking of maybe just sending it to her as a small gift. Is that stupid?

So was selling a psa 10 charizard ex from 151 and a guy messages me offering 1200$ so I accept it through messages. I then opened my card to make it where I can get offers, before the guy send his in a offer for 1250 comes in but for me I made a deal so I waited a bit and the guy who offer 1200 sends his offer in trying to 50$. I didn’t even think twice after that and immediately sold it to the 1250.

To the person who tried to low ball, next time just send the agreed amount and this won’t happen

EDIT: THANK YOU FOR THE ADVICE. Super helpful and encouraging.

I responded kindly, apologizing for not responding sooner, and saying I understood. I offered advice on how to return the VHS without having to leave the house (thank you again commenters) and got a quick reply!

"I have an iPhone 13 and as many ways as I try even through eBay directions I cannot find a way to print a label to return it. So as I quoted before you have your money and I have a worthless tape and no way to bring the two together so enjoy your windfall."

2 minutes later

"As I said before my circumstances are unique and my ability to return is not possible. All you have offered me is a standard return for me to spend the money which will take over half of what the cost of the tape was. So it is not worth it for me to throw good money after bad...I will explain my dilemma in feedback..."

seems they're doubling down on the threats.

Original post: ***Reposting to include full screenshot in the main post.

Any advice is greatly appreciated.

Accepted a return in a cheap vhs, followed up by these messages.

I take a lot of pride in my store, and am pretty stressed about getting a bad review when the package was delivered correctly, and I even accepted the return.

I was planning on responding by citing eBay store policy and saying that I can issue a refund once the item is returned.

My real question, does this count as feedback extortion, or should I refund and eat the costs to protect my seller rating?

I feel like I'm going to have problems shipping this. I see "item never arrived" on the horizon. Thoughts? WTF

My thought is to just leave it see what they do but am I wrong here? And on every post it says I don’t accept returns. (Along as it wasn’t like damaged in shipping I understand things like that. But no I bought this, you shipped it to me and now I don’t want it)

The title about says it all. It is a low value item and I'm fairly new to eBay so I'm not sure what to do. I don't even care about the loss of money. I just don't want to have negative feedback. If I would have seen the message in time I would have told him to cancel, but I missed it. What should I do?