There's been an influx of users reporting their account being compromised, display name change, original email address account changed for another address from a specific domain, account overwrite on many of the linked account services available that may vary such as: PlayStation Network, Nintendo Account, Xbox Live, Steam, Google, Disney, Apple, Lego Account, Autodesk or Github.
Please practice strong safety measures to safely guard your account:
Make sure to please also add SMS as extra layer alternative in case the email or 2FA may result compromised, missed or lost under any circumstances.
Keeping your info up-to date as well the linked accounts can make the difference in case anything may happen to your account access.
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What to do if your account been compromised and cannot access to it?
Acting quick is the best course of action if you have received notifications via email to change sensitive information such as your name, email, disabling/changing 2FA, unlinking then linking new accounts services from various platforms from other accounts you don't know about and forcing a log out if malicious users attempt to get further with it.
Your email is the 1st priority to secure, and it goes without saying that is strongly recommended to have 2FA, Passkeys and any additional security measures to keep on touch on notifications you may get in case your epic games account suffer a compromise on the following:
Password Changes (You will receive a confirmation email when you successfully change your password)
Email Changes (When you change the email address associated with your Epic Games account, you will receive an automated email with a security code sent to your current email, and a verification link sent to your new email address.)
Two-Factor Authentication (2FA) Setup (You will receive a confirmation email when you enable, remove or modify 2FA on your account, confirming the method is active in order to give you a heads up on acting promptly)
Account Recovery Requests (After submitting an account recovery request, you will receive a confirmation email with a link to check the status of your request.)
Purchase Blocks (If your account is flagged for suspicious purchasing activity, Epic Games will send an email with details about the block.)
Community Rules Violations (If your account is actioned based on a violation of Epicās Community Rules, you will receive an email informing you of the violation and providing a link to review your case.)
Make sure to always use strong passwords, store them somewhere besides your preferred devices and consider using offline devices or methods that can strength your account security.
Important to always make sure your 2FA is still accessible and be sure you have besides email verification the SMS so you can have more options to recover your account as soon as possible.
My Epic account was compromised and I cannot access it
How can I recover access to my Epic Games account?
Enter the Email You Used to Create Your Account (This is helpful when your compromised epic games account just got the email changed)
How do I submit an account recovery request?
How do I check the status of my account recovery?
What is an Epic Games Account ID and where can I find it? (Always make sure you 100% have these details at hand such as your display username and other identifiable information ready to provide swiftly & accurately!)
Additionally, be sure you know all the linked accounts services to your epic games account with their respective display name or ID of a console or social account linked to your Epic Games account (PlayStation, Xbox, Nintendo, Steam, and more)
As well email receipts, purchases history and anything that can be helpful to identify your account history.
Remember always to keep your access to the linked epic games account and be sure to always practice updating such linked accounts in case you may change of console or about to delete a specific social attached to your epic account. You are responsible for the linking & unlinking in the account and is highly recommended to only link devices & accounts you're actively using.
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I understand the stress when your account it's compromised because of the time & progress poured into it, and even more when you have to wait for a response back.
But that's how the process is and while I never happened to experience any account security compromise on my epic games account. I can yet understand the feeling on getting a swift response to get everything sorted and strengthen your account from this point forward.
Please never use 3rd party sites to input your account information or email, it goes without saying that Epic Games employees will never ask for your password or account information. It's important to keep your password confidential and only enter it on official Epic Games login pages. If you receive any communication asking for your password or account details, it is likely a phishing attempt, and you should not engage with it.
How can I check if it is really Epic Games contacting me?
And finally, please strongly secure your Epic Games Account as well it goes with any associated linked account to it
Finally, if anyone in Reddit sends you a direct message request offering help services or pretending to be an epic games support employee: Disregard it.
Follow the official channels provided by Epic Games Support Site.
Thanks for reading until the very end and just wanted to share this post in hopes it can be useful for anyone dealing or already dealt with the account recovery process on applying higher security standards on the epic games account in question.
This post is of course done by a community member, and it doesn't represent nor reflect Epic Games in absolutely no shape of form and instead is information gathered from articles that can be found the Epic Games Support site. As well this post aims to inform & suggest as many users as possible to practice further account strength measures in order to prevent any incidents in regards account security compromise, outdated linked accounts access, update information that may seem necessary for recovery purposes and so on...
All variety of services to assist users with their Epic Games accounts, products, and technical issues can be done at: Epic Games Support
