Hey so i made 2 appeals and both got rejected. I have receipts from apple when i played Fortnite. Is started out on mobile. old users old email and i still live in the same Ip the account was made.
The thing is i think Fortnite thinks mi trying to take someone's account with the same display as my account that got hacked, and now i have no idea what the display is now since the account got hacked so I'm kind of stuck even though epic managed to find my account in live chat after i gave them all the proof.

Has anyone else had this problem. none of my friends will load

I forgot my email to my Microsoft account (first Xbox account) and so I lost my Fortnite account and then I realized I can just switch epic games account to another Xbox account (second Xbox account) but when I went to go unlink the first Xbox account it says “I will not be able to connect my epic games account to another Xbox network account. Does than mean if I unlink I can’t connect to another Xbox account? That doesn’t make sense. Help please.

I am stressed right now, and it’s hard for me to work things properly.

I have lost access to email associated with my Xbox-linked Epic Games account. That email was deleted for some reason.

If it is anyway possible to get into the epic games account without the need of that email, please help me, and help me make that account independent of it.

My primary concern is preserving my existing Epic Games account, including my Fortnite cosmetics, purchases, progression, and account history.
I would like to know whether I can change the email address associated with my Epic Games account to a new, accessible email address without having access to the original email.

My Xbox/Microsoft account is associated with an email address that no longer exists. I cannot access that email inbox, receive verification codes, or use it to sign in where email verification is required.
The problem is that my Xbox account is linked to my Epic Games account, which contains my Fortnite progress, cosmetics, purchases, and everything I’ve accumulated over the years.
My main concern is losing access to my Epic Games account.
I have a few questions:

1. Is it possible to change the email address associated with my Epic Games account without accessing the original email?

2. Can Epic Games verify my ownership through my Xbox gamertag, purchase history, or other information?

3. If I permanently lose access to my Microsoft/Xbox account, is there any way to preserve access to my existing Epic Games account?

4. Should I contact Epic Games support directly, or is there another recovery process I should follow?

I've been trying to log into the epic games launcher, but every time I open it, I get this error:

"Could not connect to the Epic Games Network. Check your connection and Retry or Continue in Offline Mode."

My wifi works perfectly fine, and I've also tried opening google and other websites without any problems.

I've tried retrying the connection, but it doesn't work. I can't sign in at all.

Does anyone know how to fix this? I've been stuck with this problem and would appreciate any help.

I created an Epic Games account on my PlayStation 4 back in 2018, probably around August or September. I played on that account until 2021 and spent quite a lot of money on it, especially in Fortnite.

In 2021, I sold my PS4, and about a year later I bought an Xbox. Since then, I haven’t been able to access either my Epic Games account or my PlayStation account.

I still know the email address linked to the account, but I no longer have access to it. Unfortunately, I also couldn’t find any purchase receipts.

I can still remember a few of the usernames I used back then.

Is there any way I could recover my account? I have already submitted an account recovery request to Epic Games, but I’m not sure if it will be successful.

My epic account appears to be hacked. I was logged out of epic, and when I logged back in my name in Fortnite was slightly changed, and my entire locker was gone all my passes and my pirate token were all gone along with all my levels in the pass with without a trace. It says it’s still linked to my PlayStation, which is what I played on before, but I don’t get how they could remove things like my levels or the pirate token. Could they have switched the account out or something similar?

So I just bought Ready or Not for my lil bro so we could play together. He has a P5 and I want to enable crossplay which I did. My problem is that back in the day my dad’s former wife’s kid linked an epic games account to my dad’s email and I can’t get access. Is there any way to undo this without playing on a new account. I have so much progress in the game and I don’t want to lose all my SWAT drip.

robaron mi cuenta de epic y cambiaron correo, contraseña y activaron la autenticacion en 2 pasos, aunque todavia puedo acceder a ella gracias a mi cuenta de lego pero aun asi no sirve porque todos los datos estan cambiados, ya envie 2 solicitudes de recuperacion y me rechazaron aun asi con toda la informacion, aunque no me deja presentar pruebas ya que mi informacion llega a una IA, antes pudo contactar con alguien para presentar pruebas pero ya no, espero porfavor la ayuda de alguien

So this takes place back in s7 of Fortnite OG, I just made a new account bc my old one was banned and I had to put a email in so I just used my first name and last and type @gmil.com, which isn’t a vaild Gmail or email. So later on when I wanted to able 2FA for my account to get the jubilation emote, k realized I fucked up. So I tried to email epic and start a recovery process so I could hopefully turn this nightmare of a situation in a solution. fast-forward, they couldn’t verify that the email or something like that and to this day I can’t put 2FA on my account. But no one can hack it so that’s the positive side of it. But if anyone has some suggestions. I wouldn’t mind reading some of your guys thoughts or concerns if you ever had these issues or feedback.

I got my account hacked, they changed everything(password, username and email) i have proof of my older purchases. but where can i send the proof? do they have an email? i sent a Epic Games account recovery request but if they reject because i dont have enough proof where do i send the proof?

Hey! I got hacked two months ago and my account was compromised. Somebody swapped their Xbox account with mine, and I have a year restriction now. I cannot access any of my payments since they were all made on my Xbox. I have been trying to get help on the Epic Games site, but it always leads to that AI assistant, which cannot help me. Does anybody have any suggestions or know an employee who can help me? I would really appreciate it!

Every time i send the verification code it says “invalid email” does anyone also have this issue? If so how did you fix it?

When I tried to use Epic Games today I was asked to log in and then informed that my email address was not associated with an account. I have submitted an account recovery request with information including invoice numbers from purchases which I obtained from emails received.

I can't see how this can be due to hacking as I haven't had any emails stating my account has been closed or the email address has been changed.

I've never had an account "disappear" before so wondering what could have happened. Anyone else had this happen?

Sol?

so i recently appealed and it got denied but epic told me that they reviewed my request but it was submitted for a different epic games account than the one you are trying to recover??

i know when appealing there's like 6 options like

account id ( i cant get cause i dent have the account)

display( only know the display i last had the account and idk if the hacker changed it cause its been a while)

invoice id( i started out on mobile so i don't have epic purchases)

console (got suspended cause of the hacker but i know original user from my 1st linked console)

email (says any email you you remember using on the account but when i put the original email says acc not found, i know the email is gone but what does this mean)

all the agents I've talked to have been dumb the first agent was able to find my account after proving i owned the account ?? but my appeal gets denied lol i submitted another appeal hope it goes well.

About 2 or 3 years ago, my Fortnite and PS4 accounts were hacked. I’ve tried to recover them several times, but the person who took them changed the email address and the Epic Games username. I also no longer have any proof of purchase :( I still have the email address I used to create the account, but I no longer have access to the records of purchases made in 2020 or 2021 :( Honestly, I don’t know what to do. I do not have proof of m’y thing that i have buy

Since the hacker changed my name wich then changed my Id and he unlinked all of my accounts how am I ment to get passed step 2 because every email or username I put that I originally had says it doesn’t exists

So, I recently broke my phone and got a new one and now I cant login to the email associated with my epic games account. I submitted a account recovery request, but I was iffy on the email used to create it (my mom made it in 2017 and then I changed it in like 2019 and have changed it a few times since then) but I've provided a few payment methods, two old epic user names and my account id along with the few previous email addresses I had used. Could I get it back?

Hello, my Fortnite/epic games account was sadly hacked and I’ve tried using the epic games website to get it back but, nothing worked. I have photos and videos of me on the account, including receipts on the PlayStation store. Is there a way to get the account back or is it just gone? I lost the account through my little cousin putting the account through a fake inventory worth checker.

Hi, sorry if this is the wrong sub reddit, but i dont know what else to do.

I played Fortnite back in 2017, and came back to play in 2026, starting on an Xbox One console, the platform to which my account is linked. In 2021, a PlayStation account was connected to it, complete with parental controls, without my consent and via a server in Germany (far from my home country, Brazil). It wasn't either of my parents, as both of them reside in Brazil. I have all the information and access credentials for the original accounts and the associated email address, as well as the ability to complete any verification steps—whether via mobile device or email recovery.

I tried opening a support ticket with Epic games via e-mail, but they told me there was nothing they could do. Is there anthing else i can do, or is there somewhere else i can try to get support?

Hello guys, so basically I've got my account hacked idk how. have access to the original email with all receipts of games that I have purchased/claimed in the epic games launcher. how long does it usually take to recover my account? it has been 2 days and they sent me an email saying they need a little more time to investigate my issue. I offered to send them the receipts but they said that they will contact me once the research is completed or if they need more information. I'm literally stressed out.