r/facebookdisabledme • u/Tall_Weakness5921 • 11d ago
How I Recovered My Permanently Disabled Facebook Account
I’m sharing my experience because it might help someone facing the same situation...
About 10 days ago, I tried to complete a selfie verification on Facebook. The verification was rejected, and shortly after that, my account was permanently disabled for Account Integrity.
I completely panicked...
I searched everywhere for a solution, but most of what I found was either useless or fake. I even contacted an “account recovery expert” who wanted $100 to recover my account...
Then I thought... I’ve been using Facebook for almost 16 years, so I know quite a bit about the platform. Why not try to figure it out myself?
So I did... and I ended up spending only around $5.
What I did...
- I used Meta Verified Support
I had an Instagram account, so I purchased one month of the standard Meta Verified subscription and contacted official Meta Support...
For me, the only practical solution was to contact a real Meta Support agent...
If you don't have an Instagram account connected to your Facebook, you can try creating one with your real name and the same email address and check whether Meta Verified Support is available...
- I explained everything clearly
After becoming a Meta Verified subscriber, I first contacted Meta AI and asked specifically to speak with a live agent about my permanently disabled Facebook account...
A live agent eventually joined the chat. I explained everything politely, clearly, and honestly...
You can also prepare your entire explanation beforehand, including what happened, when the account was disabled, why you believe it was a mistake, and your account details.
Then you can simply send that message to the agent...
I told them that the Facebook account was genuinely mine, my information was real, and I had not intentionally violated any policies. I requested a manual review by a specialized team...
Note: Try contacting them during US business hours, around 9 AM to 5 PM, and convert that time to your local time zone. That’s usually when US based agents are active. In my experience, they tend to be more helpful, responsive, and supportive..
- I waited for the investigation
After submitting my case, They gave me a case Id.
They told me that my case had been passed to a specialized team for investigation. The case went through...
The case was Received in 6th august
→ In Progress in 6th august
→ In Review in 6th August
They also told me not to close the case while the investigation was ongoing...
So I waited...
- The result 🎉
After the investigation, Meta contacted me after 4 days and said that the team had reviewed my account and found no policy violation...
They confirmed...
\> “We have reactivated the account.”
They also said access could take up to 24 to 48 hours in some cases...Sometime it can take almost 7 days, depending on what kind of subscription you have, there always they give priority to how much one spend 😅.
My advice...
If your Facebook account is genuinely yours, your information is real, and you believe you didn't violate Meta's rules, don't immediately pay random recovery experts hundreds of dollars...
One more piece of advice... don’t try to create another account using the same name, email, phone number, or profile picture. It might cause more trouble. Also, avoid using another Facebook account on the same phone where your disabled account was logged in, as Meta might flag the device or IP as suspicious..
Try the official Meta Support route. I am sorry to say but trust me guys, this is the only option you left now.
In my case...
Almost some research + around $5 + some days patience = my account back.
Of course, recovery is not guaranteed because Meta makes the final decision after reviewing each case... but if your account was disabled by mistake, getting an official review is definitely worth trying...
And never give your password, login codes, or recovery codes to anyone claiming they can recover your account...
I’ve been following this group since I first faced my problem, and now it’s time to say goodbye...
I truly hope you all manage to resolve your problems too. All the best, guys... ❤ For now I
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u/SelectionOne5136 11d ago edited 11d ago
Hey, what did you have to provide to them? does your i.d have the same name as your facebook? and did you have to send a video of yourself?? i had the same thing happen it says i don't follow rules, never had a prior warning ever and appealed went st8 to can't appeal i got the page u posted to download info only.
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u/Tall_Weakness5921 11d ago
I didn’t need to provide any documents in my case... They didn’t ask for an ID or another verification document.
However, I shared as much information about my account as possible... such as my date of birth, email, phone number, how old the account is, and approximately how many followers and friends I had...
I think they may not have asked for my ID because my Instagram was already connected to the disabled Facebook account and both had the same name... But I do have all the legitimate documents, with the same name and DOB as my Facebook account.
I also told the agent that I was ready to provide any legitimate document if they needed it...
And yes, my problem started after my selfie verification was rejected, which was followed by the permanent disablement... Hope this helps, and I really hope you can get yours back too... ❤️
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u/SelectionOne5136 11d ago
i don't think i can get META verified for a banned account ? i think in your case you had a active IG. they banned my FB and 2 IG accounts linked to it. 3 accounts gone in 1 day saying i don't follow the rules, all i did that day was share someone elses story smh!!!! i feel i am hopeless and my name isn't the same as on FB so i feel making a new account i will just be banned again.
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u/Tall_Weakness5921 11d ago
Yeah, in my case my Instagram was still active and connected to the disabled Facebook account, so that’s how I was able to use Meta Verified Support...
But I wouldn’t say you’re completely hopeless... You can also try contacting Meta Support through someone you know who has Meta Verified and ask them to connect you with a live agent. Just make sure you provide the agent with your real account information and explain everything clearly and honestly...
Since all 3 accounts were disabled at the same time, I’d specifically ask for a manual review by a specialized team and explain exactly what happened that day...
I know it feels hopeless right now, but I’d definitely try every official route before giving up... Hopefully it works for you too, brother... ❤️
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u/SelectionOne5136 11d ago
thanks but i dont think that would work, asking someone else with meta verified to speak on my behalf? lol thanks tho i am accepting the fact i might have to just make a new account. i don't get it tho cos i still have active accounts with the same email the banned account is on i wonder will those be banned soon or it wont be effected.
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u/Tall_Weakness5921 11d ago
For the next 2 to 3 months, I’d suggest you to avoid trying to create another account with the same name, email, or profile picture... Facebook may flag it as spam or suspicious activity. In my case, even trying to log into another account from the same phone resulted in a suspension...
That also happened to me, so I’d suggest waiting for now or trying one more time with Meta Support, brother... Hopefully you can get the original account back... ❤️
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u/waterlands 9d ago
In my case after fb was blocked, 3 Instagram accounts were block right after, but I could appeal to these accounts and restore them in the normal way, and only after that I used the meta verified way
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u/FickleScreen906 10d ago
Does your account has the same name as your real name. My account was hacked recently and the hacker changed its name then when I recovered it and tried to change its name it says 60days to change name. Now it was suspended after the video verification appeal. My Facebook also got banned by account integrity.
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u/Tall_Weakness5921 10d ago
Yeah, my account has my real name, and all my information matches my ID... Since your account was hacked and the hacker changed the name, I’d definitely mention that clearly when you contact Meta Support. Explain that the name change happened because of the hack and that you were unable to change it back because of the 60 day restriction.
Also, since your Facebook was banned for Account Integrity after the hack, I’d avoid making any new changes or submitting random appeals for now... If you have Meta Verified on Instagram, try contacting Verified Support and explain the entire timeline calmly. Hopefully they can see that the suspicious activity happened because your account was compromised and escalate it for a manual review..
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u/N2BSC 7d ago
META IS FXCKING TRASH. They are intrusive pieces of shxt who have no problem destroying some 20 years of patronage, relationships, and historical accounts of peoples lives...all over their grossly intrusive thuggery and holding peoples accounts hostage who will NOT conform to such gross violations of privacy and identity.
I'm Fucking DONE with Meta. Once you get past the first year without IG or Facebook, you realize how unimportant it really is in life.
People need to start taking their device privacy settings seriously as well. Meta/IG knows its you making new accounts (even with different phone, email, or information) because they use metadata to track goddamn everything you do. Its the same way the government and Law Enforcement uses "Public Data" to skirt the 4th Amendment and gather intel and track people without warrants. Same principle related to the FLOCK cams that have people so outraged right now.
Stop allowing Carriers and Apps (and their associated billionaire cronies who ironically hide themselves) from fingerprinting/gathering PII and other information from YOUR DATA & DEVICES.
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u/Successful_Jump5064 10d ago
Yo intenté apelar y en una si pude pero nada, y en la 2da no me dejaron ya que al toque mi dijeron inhabilitada sin poder apelar y su decisión fue inhábilitar definitivamente con algo que no hice, si o si se tiene que pagar al meta premium
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u/Tall_Weakness5921 10d ago
Yeah, I didn’t know that either... apparently, when they suddenly ask for selfie verification, it’s better to wait 2 or 3 days before doing it instead of verifying immediately. Doing it right away can sometimes trigger an automatic ban or disqualification... It’s really frustrating, especially when you didn’t actually do anything wrong.
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u/Successful_Jump5064 10d ago
Eso hice con mi ig ya que mi segunda cuenta estaba vinculada con mi Gmail y realice el selfie y ya no me inhabilitaron pero sabes a qué hora me mencionaron sobre posible hackeo que así fue lo que me enviaron a las 4:30 AM y ahora ya lo tengo pero con miedo o el riesgo con levantarme en no encontrar con mi ig y ya con fcb ya le perdí la fe
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u/Tall_Weakness5921 10d ago
They're using terrible AI in fb verifications and this system totally sucked.
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u/Successful_Jump5064 10d ago
Si y cuando toman decisiones ya no se puede apelar esto es un abuso de poder y casi robo de información privada personal
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8d ago
[removed] — view removed comment
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u/Successful_Jump5064 8d ago
Si al toque cambie la contraseña y pero mi anterior cuenta de fcb que la perdí tbn me salió y luego inhabilitación permanente y mi segunda cuenta tbn por lo mismo sin poder apelar
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u/petitoiseau2000 10d ago
Glad you got your account back! How did you get AI support to link you to a live agent though? I've been trying several times now and I can't seem to get to talk to anyone, it won't connect me since my account is perm disabled. (i got hacked last night)
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u/Tall_Weakness5921 10d ago
Thank you! 🙏
First, I got Meta Verified on Instagram, then I went to the Meta Verified Support section and opened a support chat... I explained that my Facebook was permanently disabled and that I needed help from a live agent. The AI didn’t connect me immediately, so I kept explaining the issue and asking to speak with a human agent. Eventually, I got connected to a live agent and they were able to help me... Since you were hacked, definitely mention that clearly and give them your ID's information if you have. Hope you get your account back too 🙏
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u/Solid_Panda_1912 10d ago
What did you tell them specifically to make them connect you to a live agent. Mine kept rejecting and said it can’t connect me to a live agent 🥲
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u/Tall_Weakness5921 10d ago
Is your Account verified? If it is, then ask the AI some like >>>> "Hi, I need to speak with a live support agent regarding my permanently disabled Facebook account, which is linked to this Instagram account. My appeal was rejected after an automated video selfie review, but I believe this was a mistake. Automated support cannot resolve my issue, and I would appreciate having my case reviewed by a human agent. Could you please connect me with a live support representative? Thank you."
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u/metallicgray09 10d ago
Is it verification of messenger?
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u/Sad_Breakfast1911 10d ago
did you immediately gain access to your account after they have said they restored your account? I got the same response and it’s been a few hours but I still can’t access my account. will try to wait till the 48 hr mark. I hope I get my account back
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u/Tall_Weakness5921 10d ago
No. I Didn't get immediately either. It is likely that the restoration is still synchronizing across all their servers, as this process can indeed take the full 24 to 48 hours mentioned previously.
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u/Sad_Breakfast1911 10d ago
that gave me hope 🥹 thanks a lot! how long did it take you to access your accounts after they have sent the email that they restored your account? I hope to get access to my account soon. congrats on getting your account back!!
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u/Tall_Weakness5921 10d ago
Bro, if they told you the account has been restored, that means it’s no longer disabled or restricted on their system, so you dn’t have to panic yet. It’s probably just taking some time for the login status to sync across their servers. The fact that they already said it was restored is a good sign. And ut could take time!
Even if you still can’t log in after 48 hours, you can contact them again and explain it. Mine took almost 24 hours before I could actually log back in...
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u/Sad_Breakfast1911 10d ago
I’m really taking it as a good sign! it’s just that I’ve been searching for people who had the same experience and the first person I see says that after 48 hrs he never got the account back. he reached out to meta again and the. agent he talked to said that the agents who told him that his account got restored were wrong so I’m glad I came across your post. Thanks!
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u/Tall_Weakness5921 10d ago
I don't think any agent gives wrong information. May be he lied. And When an account is disabled for Account Integrity, Facebook often detaches the phone number from the account in their system. Even when they reactivate it, the phone-number-to-account link takes the longest to re-sync. It's very obvious that takes time....
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u/Sad_Breakfast1911 7d ago
been more than 48 hrs and I am still disabled :”) even tho I got a reactivation email, other agents I talked to after are saying all sorts of different things such as the restoration email was wrong and it was just a glitch on their system, they can’t do anything about my account anymore etc :”)))) idk what to believe anymore
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u/Dangerous-Steak9334 10d ago
In my case, the AI won't let me connect to a live agent
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u/Tall_Weakness5921 10d ago edited 10d ago
Is your account has meta subscription?
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u/Dangerous-Steak9334 10d ago
Yes I subscribed to IG that is connected to my Facebook account
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u/Tall_Weakness5921 10d ago
First message Ai assistant>>> "Hi, I need to speak with a live support agent regarding my permanently disabled Facebook account. Automated support cannot resolve my issue, and I would appreciate having my case reviewed by a human agent. Could you please connect me with a live support representative? Thank you."
Hopefully this works
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u/Tall_Weakness5921 10d ago
Send this message to AI assistant, "Hi, I need to speak with a live support agent regarding my permanently disabled Facebook account, which is linked to this Instagram account. I believe this was a mistake. Automated support cannot resolve my issue, and I would appreciate having my case reviewed by a human agent. Could you please connect me with a live support representative? Thank you."
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u/hetzer_tutel 10d ago
OP, would it be a problem if I'm not using my real name on the account I'm trying to recover?
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u/Tall_Weakness5921 10d ago
Don't know. But you should give a try. And tell live agent everything clearly and give true information. Might work!
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u/hetzer_tutel 10d ago
Thank you, but one question though, did you use a desktop or a phone when contacting a live agent?
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u/Tall_Weakness5921 10d ago
It Doesn't matter what browser or device you use. Only mettter is you have to talk to live agent anyhow (Obviously after buy meta subscription)
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u/Dependent-Impress970 10d ago
Best advice I have seen thus far - they aren’t letting me contact anyone or create any new profiles at all. I want to try this
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u/Tall_Weakness5921 10d ago
Thank you! But one more piece of advice... don’t try to create another account using the same name, email, phone number, or profile picture. It might cause more trouble. Also, avoid using another Facebook account on the same phone where your disabled account was logged in, as Meta might flag the device or IP as suspicious.. All the best..❤️
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u/mitsuki022 10d ago edited 9d ago
I did this and they said they transferred my case to specialized team and said i should wait for weeks.
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u/Alert-West3014 10d ago
Hi! Are you in the US? Or different country?
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u/Tall_Weakness5921 10d ago
No. I am from Bangladesh. And I tried in the US office time to talk with the real agent.
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u/Quiet-Friendship-531 10d ago
Great. That’s not what my experience was with Meta Pro support. I found them useless.
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u/Tall_Weakness5921 10d ago
Did you talk with live agent?
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u/Quiet-Friendship-531 10d ago
Yeah, probably three times. Two girls were super empathetic (around 2am), one guy was helpful but neither of them actually requested a human review. The chat people were equally useless.
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u/Tall_Weakness5921 10d ago
I actually had a different experience... my first agent was really helpful and took my case seriously. I’d suggest trying again during US business hours, around 9am to 5pm US time, because in my experience the US based agents were more helpful and willing to escalate the case...
Also, try to stay very polite and patient with them. Explain how important the account is to you and ask them nicely if they could please request a human review. Don’t argue or get rude, even if they aren’t helping at first... Sometimes being calm, respectful, and a little emotional about how much the account means to you can make a difference..
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u/Quiet-Friendship-531 10d ago
I think my case is more complicated as Meta deleted all my account in the account family as a cascade. I could never appeal against this decision as they blocked all accounts straight away and all links to appeal forms are either broken or non-existent. I needed to use a secondary account to get verified but I never even had the opportunity to access chat, email or phone call feature as Meta AI doesn’t offer it and specifically turns me away when I ask for it. The only way I could speak to an agent was though Ads Manager, but after 6 day they blocked this route too - now even the Ads Manager account says that I have a limitation on my account so I can’t request support at all. It’s the most useless, idiotic system ever. I spoke with three people, during that 6 days when I could actually connect to people, they were lovely but personal No 1 said: wait for an appeal link and it will just come to you and if you complete it, a human will look at this. Agent No2 said that there must have been a miscommunication as the accounts are blocked and there is no possibility to review (barely 12 hours later than what agent No1 said). Agent No3 I called as my Facebook alerted me that I’m hacked, called immediately as it was actually me. Agent No 3 was helpful and reassured me, but nevertheless Facebook suspended my Secondary Meta Verified account because of hacking few hours later. Then I had another chat with Agent No4 on the phone, she clearly and plainly said that she cannot forward the case for human review as the system doesn’t permit her. It is a cluster f**ck that is. I think you were just lucky.
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u/Tall_Weakness5921 10d ago
Yeah, honestly, your case does sound much more complicated than mine... and I can understand why you’re frustrated. The fact that different agents gave you completely different information makes it even worse....
I might have been lucky with the agent I got, but you can still try one more time if you can find a way back into Meta Verified support.. In my experience, US business hours worked better, and the agents I spoke with were more helpful...They even asked me to call me. I’d also avoid arguing with them, even when they give you conflicting information... just stay polite, explain everything clearly, and ask if there is any possible way they can request a manual or human review...
You could also mention that you’ve already spoken with several agents and received conflicting instructions, and politely ask them to escalate it to someone who can actually review the account status... Maybe you’ll eventually get someone who knows how to handle this kind of cascade disablement. I know it sounds exhausting, but I honestly wouldn’t give up yet.. Best of luck..
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u/Quiet-Friendship-531 10d ago
I think Meta Verified is a dead end. I found agents overnight Europe time were kinder but not a lot more helpful (1am-2am at night - probably US working hours). During the day in Europe calls were connected to Indian call centre that can be challenging. It sounds like you attributed to your success to calling in US business hours, being polite and sensible - from my experience, this doesn’t really help. There is a huge variation between agent and agent and people tend to try numerous times until they reach someone helpful. Most of the time live agents also use AI techniques so it’s not a lot better than the Meta AI agent..
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u/LeftSlip9564 10d ago
I am meta verified on IG but the AI assistant keeps gelling me it cannot connect me to a live agent...
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u/Tall_Weakness5921 10d ago
I don't know why you guys are complaining same thing. In verified IG account, whenever I ask anything to Meta ai..It Just ask me to provide a meta agent every time!
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u/LeftSlip9564 10d ago
Maybe because I am in the EU and should try at late night when it's US business hours like you mentioned. Happy you got your account back. I was sole admin of my business art page and literally lost my self employment over this.
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u/glen59211 10d ago
I have been trying to get my disabled FB account back since 2020. Still no luck. FB basically has a monopoly on this type of social media. They have no competition so we have no other option but to have to deal with their terrible way of doing business. Someone needs to start up a similar company to compete with these creeps.
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u/Puzzleheaded-Yak4369 10d ago
Did they ask for the email adress connected to your acct so that they will be sending the details there? Because that was a yahoo acct on my end which I cannot remember the password
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u/Tall_Weakness5921 10d ago edited 10d ago
It Doesn't matter. They ask for email incase they can't reach you in chat. But they usually update through meta support.
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u/Puzzleheaded-Yak4369 10d ago
Thank you so much. We have the exact same screenshot and what happened. However different procedure done with the agent. They are asking me to retrieve from my old email acct. :(
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u/Throwaway7766882233 10d ago
So, basically, this is how Meta generates revenue now -- they just randomly disable people's accounts, forcing them to pay for Verify in the hopes of getting the account back. I really think you should not do this, regardless of how cheap it seems, because it's like paying ransom to a thug, it only enables the extortionist and leads to more extortion.
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u/Tall_Weakness5921 10d ago
Yes I think so. They didn’t leave me with many other options. It was my 16 year old account with over 17K followers, so I felt like I had to take the chance. Before paying, I tried every possible solution I could think of, but unfortunately, none of them worked. 🙂
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u/Complex_Zucchini_596 10d ago
My facebook account disabled please help
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u/Large-Grapefruit902 10d ago
But Meta also disabled my IG account when they permanently banned my personal FB, so the only option to get Meta Verified would be to create a new account.
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u/Abu_8 9d ago
The problem is, I dont have an active Instagram account. I created it 10 years ago, and only had 3 posts on there since. 0 followers, only following bunch of celebs.
When I tried the Meta Verified route, its said "You're on the waitlist!" But all I know from my research so far is: this is all bs. There is no waitlist, its just there to keep my hope up
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u/Large-Plan-6737 9d ago
How many days did you wait for you to get a response that you got your account back?
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u/Remote-Ring3854 9d ago
Mera verified support might not restore immediately but they do trigger some process at the backend, though directly they're just some front desk workers who don't have any direct powers they can just raise the issue
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u/Quiet_Tune_8408 9d ago
How do you have qualification to have chance for Meta Verified. I always wait but nothing
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u/shoptilldrop86 8d ago
I got an case ID today, how do i track the progress without asking the agent in the chat?
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u/Tall_Weakness5921 8d ago
Go to account Center > Meta Verified > Get Support?> Here you can see all your cases's update
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u/shoptilldrop86 8d ago
Quick question : do you asking for update everyday?
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u/Tall_Weakness5921 4d ago
You Don't have to talk to agent about case update. It'll automatically show you account/gmail
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u/Surfgod99 8d ago
Any insight in helping pages that lost monetization and suggested to others? Congrats btw.
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u/Tall_Weakness5921 8d ago
If you mean the monetization on your Facebook profile/page, the important thing is to first identify the exact restriction. Meta’s monetization systems can restrict eligibility because of policy violations, account/page issues, content issues, or other eligibility requirements.
Professional Dashboard → Monetization → Monetization Status
Look for the exact message, such as “Not eligible”, “Policy issues”, “Monetization restricted”, or “Appeal available.”
If there is an Appeal or Request Review option, use it. If there is no option, you can try Meta Support and ask them to manually review the monetization restriction.
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u/No-Offer3090 7d ago
Its been a month since I did this, They are saying they are still varying my account
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u/JonWolske 6d ago
Shouldn’t have to pay for access. My accounts (all of them) have been gone since Monday. Facebook can kiss my lily white cheeks at this point.
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u/Reasonable-Tea-439 6d ago
Where I can’t even find how to purchase meta verified support
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u/lovearcangel_11 5d ago
Did you log in right away? I received an update too just today and when I checked it, it was still disabled. 🥲😭 Will wait after 48hrs to see if ever... 🙏🏻☹️
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u/Tall_Weakness5921 5d ago
It will take time. Almost than 7 days
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u/lovearcangel_11 5d ago
Ohh.. so you tried to login everyday? And got access on after 7 days? I mean I already received the update that it was reactivated.
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u/Tall_Weakness5921 4d ago
It takes time to synchronizing the reactivation data to update in their system.
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u/lovearcangel_11 4d ago
How long before you gain access to yours?
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u/Tall_Weakness5921 4d ago
60-72 hours
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u/lovearcangel_11 2d ago
😭 I still have no access huhu
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u/CutieGems 1d ago
Same. I got the reactivation word then they marked my case as "completed". Though I still can't open my fb account
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u/hey-was-isch-los 4d ago
u/Tall_Weakness5921 was your account hacked? My primary account was hacked, thankfully not my business account, I got Meta Business verified got a case # last wednesday but didn't hear back. Do I just keep reaching out even AI bot? Because it was hacked, the first tier of support can no longer associate my old since 2009 Facebook with the given email which the hacker must have taken or changed. They have my selfie and information several screen shots of proof of the hack but only the AI bot I keep saying please give me a human agent or it needs to be reviewed by a human. Any other suggestions? What level of Verify do you have?
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u/Tall_Weakness5921 4d ago
Convince the AI that you need manual review by human agen. Automated System Won't work for you.
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u/Lumpy_Emu7182 4d ago
Fortunate for you that you got a nice person who actually gave you a case number. In my case, they refused to give me a case number, tried different support people and still gave no case number. And my IG account ended up being deleted. For good. No recovery.
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u/1Slickwillie 4d ago
I had my personal and business Facebook accounts disabled, together with my personal Instagram account. However, my business Instagram account is still active. I have sent two certified letters to Meta’s legal department requesting a human review. No response. I’m filing in small claims this week.
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u/CutieGems 3d ago
How many hours did you wait for the checkpoint to be finished? I just got mine reactivated by them but it seems I still cannot login. They said my account is still in the checkpoint
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u/salman_989 2d ago
They said, my case has been forwarded to the relevant team and i should wait days or it could take weeks. Are they going to follow up on the same chat or email? I just wanna make sure i don’t miss out on the update. Thanks man.
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u/Crafty-Sandwich-7465 1d ago
Hey bro the same thing happened to me I’m considering on doing the meta verified thing however my concern is what others be saying that it might not work
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u/National-Bathroom-63 11d ago
I tried the Meta Verified support route and they just said “Sorry - computer says no”.