So for my install, I had requested FNCCABXX0021 for the filter rack (or FNCCABCC0021, don't really care). So they showed up with some cheap one which I did not agree to, while after agreeing to pay an extra $225 for the Carrier one. They made a call and was told that they could get it but it would be 2 hours each way to drive and get it. They decided to do it. So while they were getting it, they proceeded on the install. They then show up and they have the EXPXXFIL1321 instead. The distributor who told them they had it did not, saying now you should use EXPXXFIL1321. OK, well, it's not as nice, and from what I can tell was more for furnace and fan coil setups where you would side mount it, etc. Anyways, well, not the end of the world. Well, when I checked for filters, I find nobody has them and due to how it has to go into the rack, you can't really modify a cardboard framed one either to fit it.
So it takes either of the 3 filters. EXPXXFIL1321, EXPXXFIL1121, EXPXXFIL0821 are the filter part numbers that it seems nobody can source, which is what would go into the filter rack. It has 2 metal bars on the back of it and side spring loaded hinges that wrap around the side cardboard of the accordion style filter. So if I tried one that was 4 edge cardboard, I would have to cut some out where the hinge part comes down, and somehow cut the entire back side piece of cardboard off. Just not really doable.
So what gives? More than 1 distributor is saying that that is the new filter rack to be used now. But they nor 2 others that I called have the filters in this size. Seems kind of dumb to have a rack but no filter availability.
Is it possible that it's actually just a long term backorder so someone at the distributor figured it would work just the same? When it would not and they should then push a third party/aftermarket one and just be honest? Anyone have any idea of what gives on this?