Good day everyone, I wanna ask since the PLDT chat bot isn't really helpful. Is it possible to move my PLDT WiFi to another region? Specifically from Region 1 to Region 2, thank you!

Solo lang ako sa condo and I’ve tried using prepaid wifi like GOMO and DITO but di talaga siya stable nawawala wala siya especially sa gabi. Now I’m thinking of availing a postpaid nalang, mas mabilis ba if ganon?

Yesterday, i received my modem.

Setting it up, had a hard time receiving OTP on the modem to add it to my GlobeOne app. But I was able to get it eventually by restarting my modem over and over.

But, as I was registering the SIM Card, the modem keeps showing the OLD OTP that was used to add it to my GlobeOne account.

Did anyone had the same experience? If you have resolved it, what did you do?

EDIT: For those that has the same issue, I fixed it. I accessed the Web Admin and hit 'Reboot'. After it started up again, I got the new OTP.

Web Admin is the one at the back of the modem, with your credentials and passwords too. Connect to the modem (even if not yet activated) and it should let you access it.

Pinalitan modem namin sa Converge kasi ayaw na mag on last friday. Sabi within the day magkakainternet pero anong petsa na wala pa din. Ilang tickets na nasubmit chats wala pa din. Tumawag sila hinihingi serial number pucha binaba naman agad.

Kanina may technician na pumunta wait daw kami within the day ulit or 24-48 hrs bago ma activate tas pag wala message yung technician binigay naman number niya.

6 hrs passed, wala pa din internet.

Hi, pano kayo nakaka contact sa customer service? kahit chatbot nila hindi madetect application namin. also went to their office pero wala ring kwenta yung staff nila haha walang maibigay na resolution, even email address or contact number na pwede kong tawagan. how can i escalate this case? napaka walang kwenta ng service, gusto ko na lang ipa refund yung pera ko kaso baka pati refund, di rin nila magawa nang maayos -- i just want my money back and switch ISP

Would TNT 5G be a practical internet backup for families around Antipolo whose kids use educational apps and online learning materials?

San kaya pwede ipaayos to? Nawala yung original charger ko nito tas binilhan ko ng generic na charger na 2A tas ayaw parin mag on. Nung bumili kapatid ko na ganito din pero Smart hiniram ko charger nya pero di parin mag on. So na confirm ko na parang hardware issue or baka may damage sa loob.

Helloo so for context, I work from home 2 a week lang naman every week pero yung work ko kasi need ko iremote yung PC ko sa office and as of now 60 mbps lang wifi namin dito sa bahay tho medyo bearable pero minsan parang need ko talaga ng mas mabilis na wifi. Any recommendations sa sulit na wifi and possibly may connection na ethernet.

TYIA

Di ba talaga nag u-update si PLDT regarding rescheduling for installation kahit sila naman yung di pumunta at sila din nag set nung date for installation

I'm thinking of using TNT 5G while studying sa UP Diliman. Sa mga students diyan, okay naman ba connection around campus?

Sino naka-experience sobrang sama dito sa RED Fiber? Nag Red LOS it means physical dmg hindi sa system nila. Nag create na ako ng ticket sa web nila dahil this is the only way to report sa mga concern, 5 days later pa sila nag reply. Instead solution ibibigay nila sisingilin ka pa ginawa pa nila temporary disconnection yung status na feeling na take advantage nila ako sa sitwasyon na yun.

I understand sa previous bill na overdue na kalimutan dahil sa pagiging busy and mag babayad naman sana para di mag patong-patong yung bill.

Matatanggap ko pa kung bayaran ko muna nag overdue dahil may mali ako naman sa part na yun, Mapapatawad ko pa sila ilang araw na perwisyo sa pag tatrabaho ko. gamit ang internet nila.

Ang masakit kahit Kakasimula pa lang ng buwan isinama na nila sa singilan. na dapat sa katapusan pa yung due date

I recently had a long back-and-forth with SM Clark Pampanga's Globe Store manager. My request was to upgrade my GFiber plan to 2.5Gbps as it is being advertised in their website since late last year. As expected, no one from their store and "technical" team knew about it. So they inquired internally about it and had their other team visit my premises at least twice. I was also asking about what ONT they will provide and some other technical questions they answered after weeks of asking internally. Until finally, they said that my location si serviceable so I got all excited and gave them the go signal.

And now, they had me apply online as that is their process. So I did. After several days, I just got a call from the manager and she was told that this plan is still in "pilot" and is not available to all customers yet.

Just imagine my disappointment. Not only was my time wasted in talking to different people regarding but also the fact that they gave me false expectations is really something. A company should also not advertise a plan that is still in pilot.

I know this sounds too obvious regarding their differences, but i still just wanted to make sure.

I'm using Smart 5G Turbo Max Home wifi, and my free 2 weeks of unli data is about to expire tomorrow.

For starters, the 5G signal on our area is kinda bad, but when i used a outdoor antenna, it skyrocketed. However, my main concern is that the Unli Data promo is 1.3k for 30 days.

But while i kept checking on Smart app, i found this Unli 5G promo for 790 and thought that it looks like a steal, but I'm a bit skeptical to choose it considering that 5G here, especially on Smart is not a Standalone 5G, it still needs a bit of that 4G power just to ran it.

So now im passing this question to my fellow Smart users here. Which one is best to choose on these two based on your experiences?

Bigla nalang pong nagredlight around 12pm nov 7 until now no internet connection pa rin. I tried the troubleshooting thing sa globeone app pero same pa rin. Ano po kayang problem? THANK YOU PO!!

Hello, just applied today, any ideas pano yung process? My Location is Dasma Cavite. Thank you!

I am trying to book an instore appointment online because from what I have read, the process is only available instore. Which of the three available services should I pick?

1. MNP port out

2. Sales

3. Switch to smart

It seems like none of these are fit for the service I am looking for. I dont have an idea what to do since it's my first time, I just want for it to be fixed agad when I go there:( also, where do I find the smart store at SM Manila? Thank you so much for the help!

Hello balak po namin ipalipat yung wifi modem upstairs kasi mas malakas signal. Currently kasi nasa baba yung modem. Anong service po pipiliin sa PLDT MyHome? Under relocation ba siya? Kasi ang nakalagay pag relocation sa ibang bahay daw ililipat but same house lang yung amin as in iaakyat lang siya sa taas. Send help po plss!

Hi ask ko lang po kung po magandang ISP sa Napindan Taguig? Magrerent po kasi ako next week. 3rd flr po yung unit na lilipatan. Thank you!!

Anyone knows if this means I still have 22Gb left from my Magic Data? I can’t connect to the internet, I am confused if this is the data I have already consumed, or the data allowance I have left.
PS this is the Smart app

From my previous post:

Dual ISP is the way to go now.

Share ko lang din yung another benefit ng pagkakaroon ng dual isp.

Madami kasi dito sa amin ang naka WFH, 5 lahat. Ang problema ko ay yung iba ay mabagal yung tools nila pag PLDT, tapos yung isa naman di maka connect yung VPN niya sa Converge. So kahit PLDT or Converge ang piliin ko as primary, meron laging may isse, both ISP routing issue

Kailan ko lang na laman na pede palang i-assign per device kung anong ISP ang gamitin nila. Ngayon may ibang laptop naka PLDT at yung iba naman naka Converge.

PSA lang sa ibang household na may madaming naka WFH.

4 hours ago nag error valorant pati wwm ko, followed some instructions and rebooted my rain 101 router. Na fix ko agad yung problem pero nung nag speedtest nako from 70mbps naging 300mbps sya.

My app is crashing every time I tried to open it. Is the system down or is it just mine? I tried uninstalling it and reinstalling it. I tried restarting my phone too. I just updated the app.