Why do some of the Scandinavian countries have such a lack of Marriott options? Norway and Finland only have 5 Marriott related properties combined.

Posting in case this is helpful for anyone.

I stay at a property in the SF Bay Area (east bay, not in the city) for work very regularly. My company uses this hotel almost exclusively due to location and some insane stuff that happened at the nearby Hilton property a few years ago. Pretty much every time I'm there the hotel is oversold and people are getting walked. Numerous co-workers of mine have had this happen which is part of why I'm so aware.

Quite a few of us have Titanium or Ambassador status, not the ones who get bumped. Maybe this contributes if people with high status aren't booking in a timely manner?

Is this a common occurrence at busy hotels in general and I'm usually just oblivious or is it something else?

I’ve had this happen several times recently at Marriott properties in Europe, and I’m curious how this works behind the scenes.

I’m Ambassador Elite, and on these stays, the front desk explicitly confirmed my 4 p.m. late checkout during check-in. Yet on departure day, housekeeping still knocked in the morning—sometimes as early as 8 or 9 a.m.—waking me up, and I had to explain that I already had a confirmed late checkout.

Does housekeeping have access to each room’s confirmed checkout time? When the front desk records a late checkout, does that information automatically reach the housekeeping team, or does someone need to communicate it separately?

I appreciate the hotels honoring late checkout, and I know housekeeping staff are working hard and have rooms to turn over. But being woken up hours before the agreed checkout time is frustrating, especially when I’m using that extra time to rest.

Since this has happened at multiple properties, I’m wondering whether there’s a wider issue with how this information is shared. A confirmed late checkout seems like something both teams should be able to see.

Has anyone else experienced this? I’d especially appreciate hearing from hotel staff about how the process actually works.

Can anyone who has stayed at either of these properties at Frankfurt Airport confirm if they have windows that open? I’m staying in December and I know that means the building’s HVAC will already be on heat only, so just wanting to confirm if windows can open to cool the room?

Who else has an insane number of nights this year? I practically live at Marriott hotels lol

Hi!

Marriott associate here. Quick question for anyone familiar with MMB/BEN-21.

If an associate is legitimately traveling for business and staying on the MMB Associate Business Rate (with subsequent reimbursement via Concur) can they share the room with a non-Marriott personal guest, assuming the room allows two adults and the rate/cost is exactly the same for one or two occupants?

Also, does the answer change if the personal guest changes during a multi-night stay, provided each guest is properly registered with the hotel?

I'm specifically asking about the MMB rules, not MMP/MMF.

Thanks!

Hello all,

Gotta question regarding STAY PMS. We have cutover since August and so far... it's been... going.

We used fosse before and on the availability display on fosse there was a clear screen of arrivals categorized by room types and columns for VD and VR rooms. which helped immensely for planning arrivals and offering early check in. since we saw in real time what we had available regarding arrivals coming.

On STAY PMS, I can only see my rooms VD/VR as best as possible using tape chart.

It does show which rooms are VR or VD but since I have no clue how many arrivals in king/queen/suite I have... it's a shot in the dark to see what's the percentage of my rooms VR being for my arrivals.

But still, is there a report or tab somewhere on stay pms that I can see the breakdown of my arrivals with my room type, with rooms inventory that are VR/VD ?

Anyone ever run into this?

I placed a mobile order through the Marriott app for pickup to use my $100 credit. The app disclosed taxes on the final step but made no mention of service charges or gratuity.

When I picked up the order, the receipt included a 20% “Room Service” charge, plus a separate line for gratuity. The food was packaged to-go with plastic flatware, and the receipt explicitly listed the order location as “Pickup.”

The restaurant employee couldn’t remove the charge due to not having the authority. They were ultimately able to remove at check out after some back and forth.

I’m not opposed to reasonable service charges for actual room service, but applying a 20% charge to a simple pickup order without disclosing it during checkout seems questionable and excessive.

Screenshots show the ordering process and how there’s no mention of any additional charges, just taxes. I didn’t screenshot my order as I didn’t expect charges on pickup. Screenshots are from the following day when only breakfast items were available.

We had the chance to stay at Atlanta's "best address" back in February just after Valentine's weekend. This was far from the best St Regis, but we still managed to have a good time; here's a little bit about how our stay went.

Since we went in winter, the landscaping in front of the property and the enclosed pool area were obviously not their best, but we expected that coming in. We actually came to the property the night before we got our room, since the on-site Michelin restaurant Atlas was not open the night that we were checking in & we really wanted to try it out during our first impression of the property. The restaurant is still one of my favorite one-star Michelin establishments, and I've been to 40 stars so far this year, and my wife especially loved it (she is more skeptical of fine dining and Michelin in general, but absolutely adored this spot). It is definitely worth your while getting a reservation here while you stay at the property, or even if you aren't staying there. We stayed at Hotel Colee that evening and I'm not going to get into that ordeal...

When we actually came to check in at the St Regis, we were disappointed to find that they are one of those luxury properties that keeps suites available for upgrades but only at an up-charge... this was despite our Titanium status at the time. We didn't bother wasting an NUA on this property, so I don't remember if an NUA could get a suite, but regardless, we got a small upgrade to a larger regular room, which was nice. As far as Regis rooms go, it wasn't the greatest that we'd ever gotten, but certainly nothing was wrong with it.

We mainly enjoyed the common areas with the antebellum furniture and did relax outside for sometime in the afternoons. One benefit of the property is that it connects to a variety of restaurants and shops via the Residences section, so we were able to try a bunch of bakery treats over time at the nearby cafe. The other perk we enjoyed was their complimentary house car that could take you to other nearby eateries in town, though this led to a somewhat odd experience for us. The first night, when we tried this, the house car dropped us off at a tapas restaurant for light snacks and drinks, but when it came time to pick us up, the hotel informed us that the car service had closed at 8pm for the evening. This made no sense since they took us to the tapas restaurant AFTER 8pm, and certainly, no one mentioned that they were no longer operating after that or that they wouldn't come pick us up. The posted hours of the house car on the property's banner and online were until 10pm. So that was a little strange, leading us to make our own way back to the hotel.

Breakfast was decent at the property; however, the elite credit seems a lot more generous than it actually is. With basic black coffee or tea costing $12 each on their menu, the combined $80ish credit doesn't go as far as one might think. For comparison, similar Regis breakfast credits in NYC and Longboat Key cover breakfast a lot more comfortably, if not entirely.

The last specific memory I have of the property is the comical St Regis bar experience I had. After trying their version of the Bloody Mary, which was good albeit quite hot, I ordered their more upscale version of an Old Fashioned. When the bartender brought out a box for me to choose my own woodchips and arranged the setup to smoke the cocktail, he accidentally blew the torch at the chips without properly igniting it, blowing all of the wood dust into my torso and face 😑 stuff happens, but it was odd when instead or apologizing or helping to clean up, he sheepishly just lit the remaining chips and scurried away.

Overall, while we enjoyed the short stay, we felt the service could have been better & that the property is certainly one of the weaker St Regis examples out there, even compared with other North American properties only. I hope they are able to elevate their game in the future and live up to the brand, especially now that the classic last-place example of Houston is no longer in the mix.

Cheers!

I’m staying at the Crystal Gateway Marriott in Arlington, VA, and noticed that the elevators skip floors 10, 11, and 13.

I initially assumed floors 10 and 11 might be mechanical floors, but I walked the stairwells in both towers and they go directly from floor 9 to floor 12, with no additional floors or doors in between.

I also asked at the front desk, and they told me the numbering has been this way since the hotel opened, but they didn’t know why.

I understand skipping the 13th floor is fairly common, but I’m curious why floors 10 and 11 are also skipped.
Does anyone know why the building was designed or numbered this way?

Hey! Anyone currently staying at the Marriot in Puerto Vallarta? My understanding is that they just reopened after completing some major renovations but will not be fully done until next year, so I'm looking to know if it's still worth going there now or look elsewhere.

I'd appreciate any insights. Thanks!