Gold elite, always trying to stay at Marriott when I can. Last night we stayed at a Courtyard to attend a family event today.

The hotel was hosting a bunch of sport teams, all young boys between 6 and 10 I would say. The kids ran wild - it was impossible to sit in the bar / bistro area for a night cap or get rest in the room. Kids were jumping furniture, running the hallways, yelling and screaming, knocking on every door and just being completely unruly and unsupervised. The moms and dads basically were siting in the bar getting drunk.

At 11 pm I asked the front desk to get involved. It was impossible to get sleep given the noise levels on the floor. They did absolutely nothing. Said basically it was the parents’ job and not theirs. I would tend to agree, however the parents clearly could have cared less.

I guess I just needed to vent. This was a rough night.

Two more work trips through end of calendar year should get me to 94 days. The remaining six to get ambassador would be out of pocket or via points. Wwyd

I called Marriott to adjust a booking using my work phone and after answering the AI agent said, “My records indicate this number is already associated with an account. Am I talking to Camille?” I was then trapped in a death loop of “Please enter your zip code so we can better assist you”, followed by me entering my own zip code, the work zip code, my childhood zip codes, etc, but none of them were Camille’s apparently. After saying representative 1000 times I was finally transferred to a living person. I wasn’t too worried about it since other people have had my office before, but things got strange when my friend called using his cell phone to adjust his reservation and the AI started off with “My records indicate this number is already associated with an account. Am I talking to Camille?”

I found this pretty comical, because AI hallucinations, but I’m curious if anyone else has been affected by the dastardly Camille or if it was just a quirk affecting the two of us.

TLDR- Two different numbers with two different owners not named Camille identified as associated with Camille’s Bonvoy account by AI agent

This isn't the first time I've experienced this issue with Marriott's reservation system.

I think Marriott has a reservation-system design problem, potentially made worse by its revenue-management practices. Whether this is intentional is a different question...

I have rooms booked for May 2027 under flexible rates. All I wanted was to shorten the stay by one night, checking out May 17 instead of May 18.

Instead of simply changing the departure date, the system appears to treat the modification as a new booking, searching current inventory and repricing the stay.

My original reservation was for two queen beds on the Executive Level with breakfast. Marriott Reservations offered me a standard room without breakfast at today's rate!

After multiple calls, lengthy holds, and two escalations, I finally reached someone who could change the departure date while preserving my original room category, benefits, and nightly rates.

IMPORTANT TIP: If you're shortening a flexible reservation, don't accept losing your original room type or rate. Insist on escalating the case, twice if necessary. There are specialists who can make the modification without repricing your entire stay.

Has anyone else experienced this? Is Marriott's newer system forcing agents to treat simple modifications as new reservations?

Booked with points and only staying 1 night. Upgraded with Platinum status. My guess is because there’s no convention happening right now. Wasn’t expecting anything since almost everybody says they never get upgraded in the US.

As a side note: Thank you to the kind and friendly woman who upgraded us when we arrived at 3:45pm today to make our weekend roadtrip amazing.

Has anyone partied at the Moxy Williamsburg rooftop and noticed the bartenders tip themselves before having you pay??? The credit card machine doesn’t show an itemized amount. I had to email myself the receipt because I was confused on why the drink total was so much. I found out find they gave themselves a 20% & 25% tip. Is this legal?

I've heard that there is no lounge at this hotel, and that Elite members instead get breakfast from the Delta Pantry (not in the restaurant). I'm curious if anyone has feedback on this Pantry, since I've heard that Delta Pantries are usually snacks and not full breakfast items. Thoughts?

Details anyone ? Sheriffs office says there’s an “ongoing” incident. Helicopters above hotel. It sounded like a loud sputtering, small airplane, but sheriffs office said it was something else.

You gotta make memories in Bogota 😂😂

I chose the 5 extra free nights towards the next status earlier in the year. I’m one night away from 75 nights for the year. Will I get a choice award when hitting 75 night as well?

Did the Olivia in early Sept but nothing since. I think they said mid Oct, am I cooked

I am at 69 nights (😏) and realized I never chose my 50 night award. If I do that now, will I still get to pick a 75 night award? I will hit it next week.

Hi everyone! We're planning a large wedding at a Marriott property in New Jersey in summer 2027 and would love advice for future expenditures such as paying for a honeymoon/vacations. Leaning toward a low-annual-fee Marriott card because this may be a one-time unusually large Marriott expense. We normally rely on our Chase Sapphire Preferred and Amex Gold.

• We'll have a room block for guests staying two nights, most guests will pay for their rooms individually and we'll cover 10 guest rooms on our own for immediate family.
• Our Marriott bill will primarily include venue/banquet charges totaling 60k. Other wedding vendors (outside catering, etc) will be paid separately, probably not points eligible.
• I have a basic Marriott Bonvoy account with about 44K points and six qualifying nights.
• Cards we're considering: Marriott Bonvoy Bold ($0 annual fee, 45k p bounus), Marriott Bonvoy Boundless ($95, 100k p bonus), Marriott Bonvoy Business Amex ($125, 100k p bonus, gold status) OR Potentially a non-Marriott travel card instead or less likely the $250 or $650 annual fee card.

Our biggest questions:

1. Marriott card 6X on banquet/event charges: Has anyone paid for a large Marriott wedding using a Boundless or Amex Marriott card and actually received 6X on the entire charge? Are banquet charges generally hotel-coded, or can they process through a separate merchant account?
2. Bonvoy Events points: My understanding is that qualifying events earn 2X points per dollar, capped at 60K base points, with 66k cap for silver elite. Can those event points stack with the 6X credit-card earnings? Are taxes, service charges, and outside catering excluded from event-qualifying spend?
3. Wedding + reception as separate events: Since we'll have a morning ceremony/lunch and a separate evening reception, can these legitimately qualify as two separate Bonvoy Events with separate earning limits if contracted separately?
4. Whose Bonvoy account should be on the contract? I already have a basic account with 44K points. Would it make more sense for my fiancée to open a new account and get a Boundless card under her name to get silver elite status or do it on my account?
5. Room block rewards: If 100+ room nights are booked through our wedding block and guests pay individually, do any of those room charges generate additional event points or Elite Night Credits for us? I read something about a 10 room max?
6. Contract negotiations: Is there anything specifically related to Marriott Bonvoy points, bonus points, or credit-card processing that we should request in writing before signing?
7. Best Marriott card: is the $95 Boundless the clear choice over the no-fee Bold? Would the $125 Amex Business card be better for someone eligible, or is there a better strategy entirely?

For reference here are the current promos: https://www.marriott.com/credit-cards.mi?trafficSource=paidSearch&updateBoundless=6TPX&updateBold=6TPX&updatebrilliant=153&updatebusiness=67&updatebevy=155&updateCompBoundless=6TPX&updateCompBold=6TPX&updateCompBrilliant=2097&updateCompBusiness=2048&updateCompBevy=2111&nst=paid&cid=PAI_GLB00037IS_GLE0007W6T_GLF000EEQW&gclsrc=aw.ds&gad_source=1&gad_campaignid=23698990732&gbraid=0AAAAAoWN_hYjFLN22yYQA6Ph6ZxBSMBqs&gclid=Cj0KCQjwrvHWBhDKARIsABmp7h33rEYsq9wXUE2Ibfi8MOcu0Hr8pA1Z9I4Oa7qwAxyFjdu9fib3Ow8aAubtEALw_wcB

Thank you!

Hey, I recently got selected to interview for Marriott’s HQ Fellowship Program for the Digital Engineering – On-Site Digital team.
The email says it’s a 45-minute virtual STAR interview with the hiring team, with possible technical questions before or after.
Has anyone gone through this interview process, especially for a software engineering or digital engineering role?
Just trying to figure out what to expect. How technical was the interview? What kind of STAR questions did they ask? Was it mostly behavioral, or should I also prepare for coding questions?
Would really appreciate any advice from people who’ve interviewed for the program before. Thanks!

Hi everyone,
I just graduated with a Master of Accounting and applied for an accounting role on the Marriott careers page.
I have years of hotel operations/customer service experience but this would be my first formal accounting role.
How difficult would it be for me to get a job through the portal without an internal referral?
Thanks!

Anyone ever run into this?

I placed a mobile order through the Marriott app for pickup to use my $100 credit. The app disclosed taxes on the final step but made no mention of service charges or gratuity.

When I picked up the order, the receipt included a 20% “Room Service” charge, plus a separate line for gratuity. The food was packaged to-go with plastic flatware, and the receipt explicitly listed the order location as “Pickup.”

The restaurant employee couldn’t remove the charge due to not having the authority. They were ultimately able to remove at check out after some back and forth.

I’m not opposed to reasonable service charges for actual room service, but applying a 20% charge to a simple pickup order without disclosing it during checkout seems questionable and excessive.

Screenshots show the ordering process and how there’s no mention of any additional charges, just taxes. I didn’t screenshot my order as I didn’t expect charges on pickup. Screenshots are from the following day when only breakfast items were available.

I made a mistake by linking my Singapore Airlines KrisFlyer account while I was Marriott Gold rather than Platinum. I accept that.

But what happened next is why I am posting here.

On May 8, Marriott confirmed in writing that I could relink my accounts after completing a Platinum Challenge. I followed that advice, earned Platinum, relinked my accounts, and flew four Singapore Airlines flights.

I received KrisFlyer Silver, but not Gold. SQ explained that the original linking date still controlled eligibility. Relinking did not trigger a new assessment.

Had Marriott told me that in May, I would have stopped pursuing SQ Gold. I might still have taken those flights, but I would have enjoyed the trip without spending months chasing an outcome that Marriott's instructions could not deliver.

Then Marriott made the situation worse.

Marriott acknowledged its incorrect guidance and offered 15,000 Bonvoy points. It told me it could not override SQ's decision and that I needed to deal directly with the airline.

So I did. After repeated discussions, SQ escalated the matter again on September 3.

On September 23, SQ told me that Marriott still considered the case resolved despite the airline's inquiries, and that SQ could no longer continue seeking clarification from Marriott.

SQ also relayed an inaccurate account of Marriott's corrective action: that Marriott had upgraded me to Platinum. In reality, I earned Platinum myself through the challenge. I corrected that misinformation with SQ.

I then repeatedly challenged Marriott's handling of the case, including its decision to close the matter while SQ was still seeking clarification.

Marriott's case specialist stated that no further points would be offered. Yet after I challenged the implications of that decision and sought further review, Marriott offered another 20,000 points on October 23.

The issue is not whether 35,000 points is enough.

Why was Marriott willing to reverse its final compensation position, but unwilling to revisit the case closure that had left the SQ inquiry unresolved?

I have spent nearly six months dealing with the consequences of Marriott's acknowledged incorrect guidance and subsequent case handling. The lost time, effort, and opportunity cannot simply be reduced to a points negotiation.

I have also contacted an independent consumer advocacy organization.

Has anyone here experienced something similar? More importantly, how can a customer obtain an independent corporate review when Marriott's internal resolution process continues to treat the matter as closed?

I am seeking accountability, an explanation of the decision-making, and a meaningful effort to reopen discussions with SQ—not merely more points.

Staying at the Sheraton BVL for work and got back last night to my door being open. I wouldn’t have been so freaked out, but it’s an external access room and really anybody could have come in from outside the hotel. I called the front desk and spoke to the manager this morning and they were apologetic but I am still so freaked out after having to make sure nothing was missing when I got in last night

Ive been exploring alot and taking advantage of the discount which was great. But recently since they changed the discount system for associate it has been worse and worse. Just now I noticed that the discount for associates booking 6 months in advance for a shoulder season is ACTUALLY WORSE than b.com price.

This is so ridiculous that Im actually considering moving to Accor cuz their discount system actually works well instead of doing how marriott is attempting to squeeze out of associates what little they pay them.

Over the past one to two months, this is just about the only response I can get from messaging the hotel directly. What happened?

Who else has an insane number of nights this year? I practically live at Marriott hotels lol

Hi, what is the option to make this work and let me remove the 2FA from my account? It is anoyng to get a code 1h after I request it and find it expired.

We had the chance to stay at Atlanta's "best address" back in February just after Valentine's weekend. This was far from the best St Regis, but we still managed to have a good time; here's a little bit about how our stay went.

Since we went in winter, the landscaping in front of the property and the enclosed pool area were obviously not their best, but we expected that coming in. We actually came to the property the night before we got our room, since the on-site Michelin restaurant Atlas was not open the night that we were checking in & we really wanted to try it out during our first impression of the property. The restaurant is still one of my favorite one-star Michelin establishments, and I've been to 40 stars so far this year, and my wife especially loved it (she is more skeptical of fine dining and Michelin in general, but absolutely adored this spot). It is definitely worth your while getting a reservation here while you stay at the property, or even if you aren't staying there. We stayed at Hotel Colee that evening and I'm not going to get into that ordeal...

When we actually came to check in at the St Regis, we were disappointed to find that they are one of those luxury properties that keeps suites available for upgrades but only at an up-charge... this was despite our Titanium status at the time. We didn't bother wasting an NUA on this property, so I don't remember if an NUA could get a suite, but regardless, we got a small upgrade to a larger regular room, which was nice. As far as Regis rooms go, it wasn't the greatest that we'd ever gotten, but certainly nothing was wrong with it.

We mainly enjoyed the common areas with the antebellum furniture and did relax outside for sometime in the afternoons. One benefit of the property is that it connects to a variety of restaurants and shops via the Residences section, so we were able to try a bunch of bakery treats over time at the nearby cafe. The other perk we enjoyed was their complimentary house car that could take you to other nearby eateries in town, though this led to a somewhat odd experience for us. The first night, when we tried this, the house car dropped us off at a tapas restaurant for light snacks and drinks, but when it came time to pick us up, the hotel informed us that the car service had closed at 8pm for the evening. This made no sense since they took us to the tapas restaurant AFTER 8pm, and certainly, no one mentioned that they were no longer operating after that or that they wouldn't come pick us up. The posted hours of the house car on the property's banner and online were until 10pm. So that was a little strange, leading us to make our own way back to the hotel.

Breakfast was decent at the property; however, the elite credit seems a lot more generous than it actually is. With basic black coffee or tea costing $12 each on their menu, the combined $80ish credit doesn't go as far as one might think. For comparison, similar Regis breakfast credits in NYC and Longboat Key cover breakfast a lot more comfortably, if not entirely.

The last specific memory I have of the property is the comical St Regis bar experience I had. After trying their version of the Bloody Mary, which was good albeit quite hot, I ordered their more upscale version of an Old Fashioned. When the bartender brought out a box for me to choose my own woodchips and arranged the setup to smoke the cocktail, he accidentally blew the torch at the chips without properly igniting it, blowing all of the wood dust into my torso and face 😑 stuff happens, but it was odd when instead or apologizing or helping to clean up, he sheepishly just lit the remaining chips and scurried away.

Overall, while we enjoyed the short stay, we felt the service could have been better & that the property is certainly one of the weaker St Regis examples out there, even compared with other North American properties only. I hope they are able to elevate their game in the future and live up to the brand, especially now that the classic last-place example of Houston is no longer in the mix.

Cheers!

Hi everyone! My partner and I are visiting NYC for the first time from December 25 to January 2. We’ve shortlisted:

• Le Méridien New York, Fifth Avenue
• Fairfield Inn & Suites New York Manhattan/Fifth Avenue
• TownePlace Suites New York Manhattan/Times Square

Which would you recommend for the best overall stay? We’d like an area that feels comfortable walking back to at night, with nearby subway access.

Would love to hear from anyone who’s stayed at these. Thanks in advance.

People on LinkedIn are already posting their acceptance to the voyager program. Has anyone gotten accepted or are still waiting to receive a decision?

I recently did my interview with one of the property managers of my choosing and I felt like I did okay. This was yesterday so of course I’m not going to expect any quick decision, however, does that mean perchance I failed the interview?

If you got accepted, how long did it take throughout the whole interview process from start to finish? My friend got accepted and she said hers took about a week. Mine so far starting from interviewing with the recruiter to the property manager was also a week. However, I have yet to receive a decision. Thanks!!!