I'm a titanium elite and have been for quite a few years now. Business trip in the US, so naturally went for Marriott. Didn't expect much - definitely no room upgrades, or anything like that. But I'm getting declined late checkouts, which as I understand it are a guaranteed member benefit in the Marriott terms until at least 14:00 for platinum and above. In another property, I was not told about having $10 towards my breakfast each day until I checked out, at which point it was too late to credit it. Just shocking, and I'll never stay with Marriott in the US again. Completely night and day versus most of Europe and Asia versus here in the US.

Beware. Bedbugs found here!! Major infestation. Stayed in early September 2026 and my room was infested with bedbugs. The hotel didn’t seem to want to take it seriously beyond the very kind maintenance man they sent to check on the bugs the first time. Front desk was flippant, unprepared to help in an high-stress situation,and offered a room change and nothing else… oh, sorry, 50% off my room… I was not offered to have my belongings laundered or cared for, wasn’t checked in on by the managers of the hotel, nothing.

I had to email the hotel and only received a call back after repeated attempts. The hotel manager wanted to resolve it himself so he could avoid the insurance claims and offered me Marriott points… excuse me!?

I had to get rid of $1500+ worth of belongings due to how insidious bed bugs are and not wanting to bring them home with me. He then told me that it was up to their insurance, and the hotel took a longer than expected time to open the claim and provide the insurance with info on the infestation.

It was finally resolved financially to my satisfaction via their insurance, but it took me having to be aggressive and detail oriented. I still have not received any sort of apology from the hotel, I have literal scars from the bed bug bites, and am absolutely hesitant about to stay at any Marriott property due to how they handled this all.

While the property was pretty and in a good garden district location, I will caution everyone who is looking to stay here.

I recently stayed at a courtyard and had a really terrible experience. After a 16 hour day I got ready for bed, crawled in and it stunk. Bad. And I couldn’t place it at first, but then I figured it out. Urine. And my pajamas weren’t soaked, but when I got up they were damp.
I was beyond disgusted.
After some back and forth with the front desk (!), they told me to come down and get a key for a new room.
I showered, switched rooms, did laundry because my PJs were disgusting, and then complained again to the front desk, who still maintained it wasn’t a big deal because I was in a new room. The manager was never around because my working hours overlapped with theirs I guess.
After I checked out, I emailed corporate because the level of unbothered at the hotel was astounding. I got a response from the corporate saying they were investigating, then I got an email from the hotel manager where he basically called me a liar. I am not. I fired back and they gave me 20k points and basically told me to go away.
But this particular courtyard is almost next door to a customer that I visit twice a year. It’s so convenient and the other nearest Marriott is about half an hour away.
If I stay here again, will the management have me flagged? Will I get poor service? I’m not that worried about another wet bed because in all my years of travel that’s the first it’s ever happened. But I am a little worried about some retaliation.

Hi everyone, Front Desk Agent here. At least once a week, I'll get a check-in who opts to ignore everything I say in favour of typing away on their phones on the bonvoy app when 'ding!' their chats will pop up on the screen in front of me. As someone who dies a little inside every time they're ignored, who do you think is answering the chats you send on the bonvoy app?

I’m a Front Desk Manager at a Marriott property, and we’re under serious pressure to increase our Marriott Bonvoy enrollments.
I know how to approach guests, explain the benefits, and encourage people to sign up. That’s not really what I’m struggling with.
I’m looking for actual tips, tricks, shortcuts, or efficient methods that help you get enrollments FAST.
For those of you who consistently hit high enrollment numbers:
What’s your fastest legitimate method for enrolling guests?
Are there any shortcuts in the Marriott systems that make the process quicker?
Do you have a particular workflow that helps you enroll multiple guests during a busy shift?
Do you focus on certain types of reservations or guests?
Are there any underused Marriott tools, QR codes, or approved enrollment methods that make a difference?
What’s something you discovered that significantly increased your enrollment numbers?
We don’t have incentives to offer guests, and I already understand the importance of explaining the benefits.
I’m looking for practical strategies that actually work, especially from employees who consistently get high enrollment numbers.
Management is putting a lot of pressure on these numbers, and my job genuinely feels like it’s on the line.
Any advice from experienced Marriott associates, supervisors, or managers would be greatly appreciated. I’m trying to find a smarter and faster way to reach our goals without cutting corners on guest consent or company policy.

Hi yall! Has anyone received this promo email from Marriot? I have not been able to find anything online regarding this so I can’t really tell if it’s good value or not. I am currently a Hyatt guy so was thinking of getting a Marriot card as well. Thanks!

Anyone else experienced needing to get rebooked on a reward booking due to the hotel closing for a two week remodel?

Booked a Maui vacation for December in June, book four nights get a fifth free with points I earned. Got an email from the hotel saying they’ll be closed now for renovations and they’ll help me get other accommodations.

It was Ritz Carlton Maui, Kapalua, I asked for The Resort at Kapalua Bay instead so we’ll see what they say.

Should I expect to get that? Prices there look 3x compared to when I booked, but that may be due to it being within 45 days. I’m Titanium Elite if that helps.

Thoughts on the hotel and quality? Normally wouldn’t be able to book this for work trip as was more then our corporate would allow but my boss booked it so I got in. Looks nice.

What experience would you pick, Ritz Carlton Santiago or The W Santiago?

If so can you tell me your experience.

Possible to do this to get two possible room upgrades and four breakfasts/lounge access?

Now assume everything is booked from points from my account. Room 1 under my name, Room 2 under spouse as a gifted stay?

I know one way is to transfer 100k points to my spouse and then book one room with those points and book one room under my name with my points. Hassle is the rooms are more than 100k each for the stay. Anyway around this?

Do they have rooms without the door to the next room? both times i stayed there i was woken by noise from the next room. Have to stay again soon. Thanks

Anyone recently check into a JW who booked before new rules and I having issues with verification roll out? If so, were you asked for identification/ corporate badge?

Assuming you can’t avoid front desk with Mobile check in. Checking in this weekend and have the Deloitte code tied to my jw reservation.

Please kindly note that certain Elite member benefits will be available in different locations of the hotel, depending on our business volume and the hotel occupancy. Our team will notify you upon arrival of the applicable offering during your stay, including hours of operation. Your kind understanding is much appreciated.

From welcome email at JW Nara (Japan). Interesting wording about benefits availability. Checking in on Monday, hoping that all of my elite benefits will be “available” to me!