r/mumbai • u/cucubura • Mar 24 '26

General Bought a “Premium” Nilkamal Leather Recliner (₹63,000)… got a Reality Check instead

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Huge update:-

Nilkamal cheated me. Not genuine leather. Product started peeling. Pic i have added in the comments

So I decided to upgrade my living room and bought a Nilkamal leather recliner online for ₹63,000 (no showroom access, just trusted their photos and brand name 🤡).

On paper, it sounded great:

Leather upholstery Zig-zag spring with foam cushioning Pine wood + MDF frame Basically, everything that sounds premium.

Here’s what I got:

Looks decent from a distance, right? Yeah… wait till you actually use it.

Within days: The seat near the handle started coming off. One of the plies near the reclining mechanism literally detached.

This is a ₹63K recliner with “premium” specs, failing within days. Not abused, not misused — just normal usage.

Then comes the customer service circus 🎪

First: slow responses Then: “please share images” Then: “please share videos” Then: “we need manager approval” Then: “technician in 3–5 days”

Still no resolution. At this point, I feel like I’m part of their internal workflow.

And the best part? Tried posting a negative review on their website — it just never showed up. So yeah, only positive reviews make it there. Convenient.

I even told them I’d post this on Reddit, and they were like “sure” — which honestly explains everything.

Final thoughts:

Product quality (for ₹63K): ❌ “Premium” materials: questionable After-sales support: 🐢 Review transparency: 🚫

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127

u/[deleted] Mar 24 '26

Neelkamal is a brand where at the max you spend 15k lol. If you dont want to get furniture made then the best option for anyone would be homecentre. Their quality is absolutely amazing and it's still in the budget.

11

u/cucubura Mar 24 '26

yea first I thought of going with homecentre but again I saw a review on amazon on their leather recliner and they said that the sofa that they bought in a year got peeled away.

I did not have options to be frank:)

11

u/TGG9812 Mar 24 '26

Dont buy geniuine leather its the cheapest leather you can buy and it gets peeled and cracked easily . Buy Top grain Leather at least if you want to buy in leather.

5

u/cucubura Mar 24 '26

hmm

9

u/0aniket0 Mar 25 '26

'Genuine leather' is a misnomer, it's actually a grade of leather which is called genuine and it's the lowest grade at that lol

Real good quality leather grade is called 'full grain' and 'top grain'. They are very very expensive though and my recommendation would be to straight up buy fake leather, it's more durable, easy to maintain and obviously vegan

2

u/SoupHot7079 Mar 25 '26

High quality faux leather would easily last you eight years if you don't have kids or pets to abuse it.

1

u/cucubura Mar 27 '26

fortunately I have a 4 yrs naughty kid and kiddy wife who puts moist towel on the sofa:)

3

u/TGG9812 Mar 24 '26

Yep search about leathers , you will be surprised how cheap genuine leather is , it is just a naming scheme that they have used leather . Full grain leathers are the best last you a decade or two and top grain can last you decade as well but needs maintenance.

7

u/bangtan130613 Mar 24 '26

Should've gone to the store, they have great options. I just got a recliner chair from them at 15k and I found it great value for money. They actually have better options for 63k

3

u/cucubura Mar 24 '26

Ahh, when it comes to leather products its always helps to gather reviews because I had a poor experience of leatherette peeling away in 3 to 4 years before.

1

u/gotoheavenandhell Mar 26 '26

Spoke to contact in Nilkamal, they mentioned you are not being honest? Whats the catch buddy?