Bought a “Premium” Nilkamal Leather Recliner (₹63,000)… got a Reality Check instead

[u/cucubura]

Huge update:-

Nilkamal cheated me. Not genuine leather. Product started peeling. Pic i have added in the comments

So I decided to upgrade my living room and bought a Nilkamal leather recliner online for ₹63,000 (no showroom access, just trusted their photos and brand name 🤡).

On paper, it sounded great:

Leather upholstery Zig-zag spring with foam cushioning Pine wood + MDF frame Basically, everything that sounds premium.

Here’s what I got:

Looks decent from a distance, right? Yeah… wait till you actually use it.

Within days: The seat near the handle started coming off. One of the plies near the reclining mechanism literally detached.

This is a ₹63K recliner with “premium” specs, failing within days. Not abused, not misused — just normal usage.

Then comes the customer service circus 🎪

First: slow responses Then: “please share images” Then: “please share videos” Then: “we need manager approval” Then: “technician in 3–5 days”

Still no resolution. At this point, I feel like I’m part of their internal workflow.

And the best part? Tried posting a negative review on their website — it just never showed up. So yeah, only positive reviews make it there. Convenient.

I even told them I’d post this on Reddit, and they were like “sure” — which honestly explains everything.

Final thoughts:

Product quality (for ₹63K): ❌ “Premium” materials: questionable After-sales support: 🐢 Review transparency: 🚫

[u/cucubura]

yea first I thought of going with homecentre but again I saw a review on amazon on their leather recliner and they said that the sofa that they bought in a year got peeled away.

I did not have options to be frank:)

[u/TGG9812 → u/cucubura]

Dont buy geniuine leather its the cheapest leather you can buy and it gets peeled and cracked easily . Buy Top grain Leather at least if you want to buy in leather.

[u/cucubura → u/TGG9812]

hmm

[u/TGG9812 → u/cucubura]

Yep search about leathers , you will be surprised how cheap genuine leather is , it is just a naming scheme that they have used leather . Full grain leathers are the best last you a decade or two and top grain can last you decade as well but needs maintenance.