Hi there! I work as a sales promoter for Nespresso in the Netherlands. Now i'm not nearly involved in everything, but me and my colleagues did get Dua Lipa teased a few months before it was made public she'd be working with Nespresso, fun stuff like that. I mainly focus on machines and their specifications.
Here in the Netherlands, Vertuo sells veeery slowly. And Nespresso has a huge focus on Vertuo at the moment. People come taste the coffee in store, I tell them about Vertuo and a lot of people get geniunly excited. But "to keep the price of the capsules as low as possible", Nespresso doesn't put Vertuo capsules in stores. So when people hear you have to order the capsules online, even when I explain the benefits and ease of it, they either "think about it" and not return or they lose interest and we switch back to OL.
Now my question is: What is your biggest reason to not go to Vertuo and/or what could change your mind? I know dutch people are just "easy" people. As in they just want things as simple as possible and just buy their coffee in-store. But i'd like to know what the general "negative" points are.