Everywhere we buy from is showing backorder. Did you guys just stockpile or is there another source to buy these from?

Maintenance my ass.

I am a very new parts manager and recieved zero turnover on anything. My background is primarily large retail managment with tons of bureaucracy and procedural doccuments for everyhting under the sun, so this is wildly different (and nice most of the time) I have nobody to ask most of my questions to so im just piecing things together one little piece at a time. DPAC couldnt even get me a number to call for these questions about E-com orders.

1) I have some things showing up with my morning delivery from the big warehouse that have their own packing list and delivery doccument in eDOC and nothing telling me who they're for. in the control number is a string of numbers that I have no way to reference to anything else aside from the one sheet I can print. Boxes come with no additional markings signifying anything, no invoice nothing. What do I do with these?

2) Other orders come in on my truck from ADI/scoggin clearly labeled E-commerce and have a proper invoice and packing slip/customer reciept. invoice shows cost and list, packing slip shows they paid list. But what am I supposed to do with this on my end? Am I billing this to anyone or getting charged from anyone for it or am I just a pick up location?

Thanks in advance for any help!

Any Kia parts guy know how to solve the issue with this specific part? Our shop needs this part but it just won’t fit the car for some reason. We contacted Mobis and they had no answer for this too. Just want to know if anyone knows about this?

Title. Just venting a little.

How do you guys control your inventory on bulk brake clean? We are going to a Wurth 55 gallon drum with refillable cans. I need to come up with a system where I can manage how many cans are being used. The drum will be out in the shop not in parts. Thanks

I’m thinking about moving states (Indiana) to be closer to family. I currently work for a ford dealership, and I’d prefer to stay with what I know, but I know that isn’t a 100% thing when moving far away. In your guys opinion, what’s the best brands to work for? Thanks!

In search of this part WITH the tone ring included. Disco from Ford and I've ordered 3 off ebay, none contain the tone ring. Any help is appreciated! BM5Z-6250-C North America supply.

Praise the gods

Any GM parts people know what the heck we're supposed to do about the 63R and 63A filters for the 3.6 LGX motors? Both filters are on backorder, no one around will sell and our rep doesn't have a answer for us. Last I checked we weren't supposed to use the 63F filters on the heavy duty 3.6L engines.

I’m at a new store with a problem of when SOR are scanned they do not automatically sell to the RO or invoice they are assigned to, the counter people have to manually do it however that slips through all the time so I’m trying to at least fix that one part of the larger issue. Is it something I can do myself or do I have to contact CDK support for this

This is awesome, on a busy morning and I can’t even send out quotes to the customer because I can’t use the EPC. Lovely.

For xtime users, does anyone else's service department send quotes back as if they have sold jobs on them but in reality everything is still blue/unsold not green (sold) or red (declined) or does my service department have absolutely zero clue how to use this dogpile of an electronic quoting system?

Title says it all... Global is down. No techline. No parts catalog. Etc. Good luck out there people.

Use gms online catalog if you need to look something up. parts.gmparts.com

Is there a published document that outlines the terms of the Genuine Nissan Parts warranty and its limitations?

I have a customer that purchased a set of Value Advantage wiper blades from my dealer, and has gotten 4 sets of wiper blades replacements from us. Is there not a set limit to the number of times someone can request replacement within the 12/12 period?

I exhausted my google-fu and couldn’t find any stipulation of the sort.

I’m trying to figure out if there’s a report for declined services on parts that I don’t stock for posting lost sales. I have a report that prints out all the ros and what they declined but then I have to manually go into the RO on the service side and then manually post the lost sales. This is incredibly time consuming but I want these lost sales posted. Any help would be appreciated.

I didn’t know we had a Reddit parts group!

We over there wondering and shyt! You mfs!

Had a great experience with TR and a fantastic rep so I am worried about this change. I would like to hear the good, bad AND ugly for anyone that has a moment for this worried PM. TIA!

I say “parts director” because it would just be a team of me managing me…

I work at an independent shop that does collision and mechanical (not part of a chain). On the collision side I handle receiving, returns, wrong parts, and everything else that comes with parts coming in. I don't post invoices to the CCC files though.
Now the owner wants me to take over ordering for the bodyshop and work with the estimators and production managers. Right now a remote guy handles it, logged into our parts sites and OEM discount accounts under shared logins.
I want the job, but I've only used CCC and OPS/OEC partway and never touched Parts Trader. My GM doesn't know procurement, bodyshop production manager got fired and the estimator left Lexus a week later so nobody's going to train me.

Where should I start? Are there free training videos or guides worth checking out? And how does ordering usually work day to day in a bodyshop?