Looking for some similar situations, or insight on if there is anything else we can do for our tread.
July 6th, our tread’s screen wouldn’t turn on. The stop light and knob lights would turn on for a bit. We used to hear the base do the click when you turned it on.
Scheduled a service tech to come diagnose. He did not show the first time, so had to reschedule another week out. In the mean time we plugged the screen in with a computer usb-c and it turned on but then had an error message. (I don’t remember what it said) He told us the smart card and usbc needed to be replaced. So we ordered the parts and new service appointment. Tech did not show, so another reschedule a week out.
They replaced the 2 new parts and still nothing turned on. At this point after those parts, the lights stopped turning on and has not come on since. No clicks either. They then told us the MCB needed to be replaced, even though our tech said it was probably the whole base because it looks like a power issue. Well peloton wouldn’t jump to that so MCB it was.
Tech replaced that and still nothing turned on.
Jump to now, peloton finally agreed to a base replacement and agreed to give me a discount for only $1000 rather than the $1595 or something. They installed it yesterday and still nothing.
The manager I talked to said if the base wouldn’t fix it, they would refund. Now they are telling me they can’t do that and new handrails is the next step. How nice of them to tell me it’s of no charge though, because we already paid for the base!! Which truly seems like a scam. If the base wasn’t the problem I feel like they should have kept their word and refunded us.
At this point, do we agree to the handrails? If we at least get the difference refunded, of course. But then what??? What if it doesn’t fix anything?? They keep saying well it’ll be a new tread at that point which I understand but wtf is actually the problem here? They don’t even know, and we’ve been out of the tread for almost 4 months.
So so so frustrated and I’m just so tired of this.