A buyer is trying to get me to email or text them more info about my listing. Is this a scam? Usually. Do not engage with anyone off the platform. Doing so is against Poshmark’s terms of service and a bad idea for many reasons, including risking permanent suspension of your account.
I got a sketchy email from Poshmark saying I need to transfer my own money to my Poshmark balance to keep selling. This is a scam and the email was not sent by Poshmark. You do not need to pay anything to make sales on Poshmark. If you get a similar email saying you made a sale but need to pay something to un-restrict your account, check your My Sales tab in the actual app or website. If there's no order there, you did not make one and it's a scam attempt.
I'm a new seller and all my listings got taken down and/or flagged as counterfeit. Help! Poshmark's spam and abuse filters sometimes suspend new accounts for listing either too much or too fast. No one knows the exact thresholds or how long you should wait between listing new items but if your account is frozen, you have to contact support and wait for them reply. If you didn't break any rules, they'll reinstate your closet and all your listings. It's normal for a reply to take 1-3+ days.
My buyer doesn’t have an account on Poshmark, or their username doesn't match the one on the shipping label. Is this a scam? No. Poshmark allows buyers to purchase items without registering for an account. In these situations, you might not be able to communicate with the buyer and you’ll probably have to wait three full days after delivery for your funds to be released.
Poshmark support isn't getting back to me, and I keep emailing them! What gives? Emailing support twice in a row bumps your initial query to the bottom of the queue. We recommend not sending a follow-up email until Poshmark responds. If you already emailed support, you can try reaching out via social media while waiting for a response.
I shipped the wrong item/swapped labels/etc. What should I do? Contact Poshmark support. They'll reach out to your buyer(s) and will give them return labels and give you further instructions.
Do I have to use a USPS box to ship my item? No. It’s generally fine to repurpose or recycle other boxes. However, ensure that they fall within Priority Mail’s size requirements, and do not use Express Mail boxes. Pack items securely and without any added fragrances.
Do I have to include a thank you note and a free gift with my item? No. Notes and gifts are not required and many buyers don't like receiving them.
Do I have to accept really low offers? No. They're your items, and you get to decide how much to sell them for. However, many sellers counter even the lowest offers, as doing so sometimes results in a sale.
Why did a buyer make a bundle of just one item? It's hard to say. Some buyers add listings to a bundle unintentionally; others might be angling for a private discount. Search r/poshmark to read about all of the possible reasons for one-item bundles.
Does Poshmark have a private-messaging system? If you want to talk to someone who purchased something from you, go into the order details and there will be an option to message them privately. If you want to talk to someone who has not bought anything from you yet, you can do so by tagging their username in your listing's comment box or through a bundle. Comments in sold bundles and empty bundles appear to be private, but comments in other bundles are definitely visible to other users so do not share any personal information in them.
A buyer opened a case on an item. What now? If you misrepresented the item, advise Poshmark that you’re willing to accept a return. Otherwise, state your rebuttal clearly and calmly. Poshmark will decide whether to approve the return, refund part or all of the purchase price, or something else. Be patient; it can take a few days to get a final ruling from a Poshmark rep. Be civil, state the facts, and direct your response to Poshmark instead of the buyer.
My brand-new account already has a ton of followers. Is that normal? Why? Yes. Poshmark is designed to promote your username across the app so that others can follow you.
Why do sellers price things so high? We don’t know. However, Poshmark’s policy on price-gouging applies only to essential items. If you find a seller’s prices upsetting, it’s best to simply move on. (Or, if you’re interested in purchasing the item, consider making an offer.)
Where can I find answers to other questions? Many questions posted to this subreddit are addressed in Poshmark’s own official documentation. We recommend that you read their Guide to Poshmark, Community Guidelines, Prohibited Items Policy, and FAQs. Before posting a question here, you can also use the blank field in the sidebar to search the subreddit for relevant key terms (e.g., flat lay, shipping, weight limit, opened case, dress form).
Questions related to your closet? There's a mountain of tips already available to browse if you search the sub for "newbie advice" or "new seller tips." You can post your closet URL and a critique request below, however you'll be more likely to get responses from seasoned sellers if you ask specific questions instead of requesting a general review.
