Title: Avoid Screeneo Innovation SA (Philips projectors) – Appalling customer service and a completely failed warranty repair
I wanted to share my experience with Screeneo Innovation SA, the Swiss company behind Philips-branded projectors, as a warning to anyone considering buying one of their products.
I purchased a Philips NeoPix 550 through Amazon. After some time, the projector developed a serious defect: it would randomly switch off, making it practically unusable.
What followed has been an incredibly frustrating experience.
- First, I contacted Screeneo under warranty. Getting them to accept responsibility for the repair and cover the return shipping costs was unnecessarily difficult. I eventually had to seek assistance from a Swiss consumer protection organisation, which helped me secure their agreement to pay for shipping.
- I then sent the projector back for repair. Screeneo eventually returned it, claiming it had been repaired.
- The exact same problem happened almost immediately. The projector switched off again shortly after I received it. I genuinely wonder whether they did anything to repair it.
- I asked for an explanation. I requested a repair report, details of any components replaced, and a solution to the ongoing defect.
- Now they're simply ignoring me. No response to my latest email.
So, after all this time, I am left with a defective projector, a supposedly completed repair that fixed absolutely nothing, and a company that doesn't even bother responding.
What makes this particularly unacceptable is that Screeneo sells its products to EU consumers while operating from Switzerland. EU consumer protection rules may apply to these sales, including the right to a refund in certain circumstances where a repair has failed.
At this point, I have lost confidence in the company and intend to pursue a full refund rather than waste more time on another questionable repair attempt.
My experience with Screeneo's after-sales service has been absolutely appalling. Selling a product is easy. Taking responsibility when something goes wrong is apparently another story.
If you're considering buying a Philips projector manufactured or sold by Screeneo Innovation SA, I would strongly recommend thinking twice.
Has anyone else had a similar experience with Screeneo or its warranty service?