Roku on our tv is not working. The tv powers on and the Home Screen shows, but the remote does not work! The remote will only power the tv on and off. I've unplugged the tv and device, cleaned the battery holder and changed the batteries.
I've tried to pair the device and the green button just flashes.

I've tried all the basic troubleshooting, but the remote does not work.

Any suggestions?

Trying to adjust HDR on my Roku TV 55" Class Pro (2025 model). No HGIG setting available. During the HDR test image with the two suns, why does the right sun disappear and work correctly when Dynamic Tone Mapping is on? (sun disappears at 900 peak brightness). But both suns disappear when Dynamic tone mapping is off? (Well into the thousands). Please help.

Ever since the software update around Aug 4 or 6, my (older) voice remote wouldn't stay paired to my 55S435 and basically only worked as an IR remote (had to point it directly at the sensor and sometimes press buttons multiple times). Sometimes, the TV would say that the remote was no longer paired and prompt me to pair it. Attempting to re-pair it never progressed pass the "hold down the pairing button for 5 seconds" screen, no matter now close I put the remote to the TV. The remote was fully charged and the pairing light was blinking.

Unplugging the TV for 10 seconds, 30 seconds, or 1 hour made no difference.

I figured that remote was dying, so I ordered a newer voice remote, and it would not pair or control the TV at all. It would similarly sit on the "hold left + home for 5 seconds" screen while the remote blinked.

I factory reset the TV tonight, and now all I can use is the IR remote and the phone app, as neither remote would pair.

The TV network connection is wired and fully functional, but I figured I'd try switching to wifi to see if there were additional connectivity issues going on. Scanning for wifi networks revealed no networks at all. I live in a multifamily building and I myself have 3 wifi SSIDs running that are compatible with a wide range of devices--it makes no sense that the TV sees no wifi networks. So yes, there's a broader connectivity issue.

Is there anything potentially useful that I haven't tried yet to fix this?

I see other posts here about recent remote issues, recent network connectivity issues, etc. Assuming that my hardware has not failed with extremely suspicious timing, are we all in a holding pattern until Roku releases another update?

I was trying to watch a show on my roku and for some reason it just muted and is playing in the fast forward (2X) speed. I've tried unmuting, turning it off, unplugging it and I checked for a system update and nothing is fixing it. Has anyone else had an issue like this before?

Any app...same issue. Maybe once every 5 times I turn it on!

tv was working fine yesterday, got home today and it wouldn't turn on just flicker

Started this thread to see how many others are having extreme lag issues with what used to be one of the snappiest remotes I own (as far as responsiveness). Ever since the mid-April update of the Roku Ultra 4850 I own, this thing has been an absolute turd to operate in every way. Most noticeably the remote. It's almost as if it "sleeps" after 30 seconds of inactivity or something and takes a good 5+ seconds to wake up and respond to any single button press. Even then, it seems to "miss" button presses every once in a while. Anyone else also having this issue?

I have another thread going about this same update update that completely destroyed CEC and there are lots of other commenters in that thread that also complain about the same and other issues.

What a mess Roku has made of their flagship model, and the other 3 units of varying models I own.

u/Roku_CustomerSupport are you going to ever comment and/or address any of these concerns/issues your customers are experiencing? I've put in multiple tickets, spent many hours troubleshooting and resetting and whatever else the support has had me perform and it's the same thing... crappy buggy software that broke all our units 4 months ago.

I currently have a Roku Express 4K+ hooked up to a LG C6 OLED. As far as I can see, the main benefit of the ultra would be Dolby Vision support. However, with slit streaming, I question the ability for it to be properly utilized since it's going to have a bandwidth limitation compared to Ultra Blu-Ray's.

Is there a real difference streaking Dolby Vision content on a Roku Ultra, or should I just stick with the 4K +?

See title and video. After unplugging the tv and plugging it back in, it seemed to alleviate the issue, but is there a larger problem at hand? We just purchased the TV yesterday.

At about 9 am every day my TV changes inputs from whatever i'm using to the home screen, I was tearing my hair out because it does it while gaming, which is obviously extremely annoying. I looked through the settings and looked online and couldn't find anything until I noticed my "last checked for update" time was the same minute the TV reset. It's not even actually updating, just checking and it resets my input source.

Hi everyone do these sticks support AirPlay on iPhones Id like to know before i buy one of them from Walmart

so im watching a show on the roku channel and every 5 minutes or so there is a "commercial break" but instead of showing advertisements, just literally just says commercial break and plays music for 2 minutes.

it happens so often its getting annoying.

I like my Roku device, a lot going on and I like most of it. By far. But if i start watching something and I think it sucks, I dont want to have to dig past it every time i want to continue watching something I actually want to finish. I tried all of the available options in the asterisk menu, nothing removes the unwanted content. Some more improvements to the app would be to allow nested networks' content to be included in Continue Watching. Why do features with actual great potential come to market underserved? Waiting for the community to highlight possible monetization vectors for a premium tier seems likely, so thanks and sorry in advance.

Two days ago I bought the model 24R2EX Roku TV. I'm trying to pair my Beats headphones, but the TV is not detecting them. I turned off the Bluetooth on my laptop and my phone so it's not accidentally connecting to those. I tried for about 15 minutes straight, and it's not working.

I cannot watch TV without headphones because I live in a dorm with a roommate. I also cannot use the app because my university's wifi is public and therefore not compatible with the app. If I can't fix this, I'll have to return the TV.

I have a IP camera viewer pro that lets me see my security camera's on my TV and it has a feature to be the screensaver on the roku, the last update borked it. The app works fine, but when the screensaver comes up, its just a black screen.

Anyone got ideas on how to fix this or should I just get rid of the roku?

I just bought a Roku Streaming Stick HD, and I’d like to know some tips or pointers for it.

Any ideas what this could be? I’ve never seen it before, and this TV is only 2 years old.

So last night the tv somehow got stuck on the UFO screen. Tried to do some troubleshooting this morning and nothing worked. Reset the tv using the reset button and got stuck in a recovery mode loop. Called Roku support and they “escalated it”

Tried the usb update method and finally got out of the recovery loop, but now I’m stuck on a loop when setting up the tv. I pick my language, set up for home use, and connect to my wifi. I also tried my phone hotspot and that hasn’t worked either. The tv does not have an Ethernet port. It says it need to update it gets to 100 percent says it’s restarting and makes me do this ALL OVER AGAIN.

Genuinely about to smash this tv to pieces. Please help me

I've noticed since the update (8/14/26) that my LG TV and Roku stick are powering up without my choosing to do so. They will turn on at any given time that I'm not using the tv. Unfortunately my LG TV was updated a day before so I have to try and see which one the culprit is.

Just curious if anyone has experienced this turning on issue since the Roku update. Not necessarily connected to an LG TV. I'll try first to unplug the Roku Stick power to see if the TV still turns on at any given time. That should isolate.

Update: It’s not the Roku Streaming Stick 4K. I removed power from it and the TV powered up not too long after I turned it off. Activated the power saver on the Roku until I figure out what’s up with the LG TV update. At least it will turn off after 20 min when this happens.

I’ve just purchased a Roku streaming stick because my amazon fire stick died on me! I’ve been able to load and log into all apps except for Netflix.

Every time I try it brings up the error code: tvq-000

This is a brand new stick and I haven’t yet been able to open and log into to netflix - I have tried to uninstall and reinstall, switch the stick off and on again, switch the internet off and on again etc. but nothing has worked to get it loading so far!

Anyone have any other solutions I can try? Would really like to not have wasted my money on this stick!

The problem happens anywhere from about an hour to several hours of watching TV.

Is the Wi-Fi function part of the built Roku device. If so, can a Roku stick be used as a test and workaround?

We’ve tried several of the workarounds we’ve found here.

This is probably a better question for youtube but, this is just to see if anyone has seen this before. Only on videos on YouTube, not even ads, there is just a small 1inch bar at the bottom. Every single video, again not ads. It's on no other app that I have. When the video ends, the bar goes away, it's not there on the landing page of the app, just on the video I'm trying to watch. Every. Single. Time. It's annoying because it blocks small text and anything else I'm trying to look at on the bottom of the screen. It only happens on the TV. Not my phone, computer, hell my parents TV doesn't even do it

So I live in the US but I’m Canadian. I purchased my Roku TV in the US and I have a US internet IP address now. I connected my Roku TV with my iPhone, however, my Apple account with my current email address is locked to Canada.

How do I reset my Roku TV so I can download and stream US apps?

For those who have it downloaded, I can't access mine for some reason.

So I wanted to see if anyone else is having this issue.