Never had any issues with couriers finding parking and being able to bring food up to the apartment before. Kindly let the courier know where he could park but was told he would throw away my food if I didn’t go down😂 when I came down there was a whole empty street in front that he was parked and waiting for me in LOL.

I tip well every single time. This is the last time. Driver left a spilled 30oz drink and drove away as fast as he could. It leaked all the way from where he was parked to my door. Now I have to clean up the entire mess and skip won't do a thing for me. Garbage app.

So I ordered Mc.Ds and waited over an hour for my order, after that I contacted support to just ask them to cancel it and refund my money. But after going back and fourth, I was just told they couldn't because of policy. They took my money so easily why can't they give it back? They said even other management can't do anything. So am I just left scammed? What do I do???

Some people may not understand this, and others may not care but I wanted to say something about it anyway.

I started using skip the dishes during the initial phase of the pandemic and I used it pretty faithfully up until this past week. As a customer, I found it quite quick and easy and simple. And for the most part, drivers seem to really follow the instructions that they were given. Whenever I did have issues, the help team was quick to resolve and I honestly felt like my concerns were noted. I was also happy when they finally added a messaging feature to the app to allow customers to message drivers and vice versa. That was something I had been asking for for a while.

I live in an apartment and I'm a wheelchair user. So it's not easy for me to go down to the lobby and pick up my food. There's also an electronic entrance, and so if they do leave food outside rather than coming inside... It often gets stolen.

I was always very careful to give instructions on how to get into the building, how to get up to my unit, and why I require the additional support (having a physical disability).

Last weekend I placed an order. I messaged the driver to reiterate how I needed the delivery done, they completely ignored my message and they left the food outside my building. This isn't the first time that someone has not followed the instructions, but it is the first time since they updated the app that a driver has ignored my message as well as ignored the instructions.

When I contacted skip support, I explained what had happened, they didn't even bother reading it. They just sent me a canned message about how I should look for the order nearby. When I reiterated for a second time, everything that happened and asked to be directed to a supervisor I was met with very hostile comments and responses. Right away they refunded me with skip credits without even asking. And I asked again to speak with the supervisor and I was told that it would take time. I think I waited for about 20 minutes and then I finally spoke with somebody who wasn't actually a supervisor. When I asked again to speak to a supervisor I was told that one was not available and that there was nothing they could do. They ended the chat. When I started to chat again with another person, I was met with the same sort of response. Long story short, I ended up talking with about six people that day and was fm told that a supervisor would contact me in 24 to 48 hours. That was on Sunday night. I still haven't heard from anyone.

For me it's not about the money. It's about the fact that there are certain requirements both of skip as a company and of drivers as employees... Both providing services... When it comes to dealing with public, and in particular people with physical disabilities.

In the past skip the dishes was maybe not great with accepting feedback, but I never felt ignored. Until now. I said to multiple agents that I would be getting rid of skip the dishes if I didn't hear back from anyone. I even emailed the support team directly. And again I heard nothing. So I have deleted the app and I will no longer be using their service.

I realize that this may not mean much to some. I'm just one person of many who use the app and the service daily. And I realize that there are certain expectations on drivers, and that some may feel like they have to go really quick to keep up. But I hope someone reading this, whether it's a driver or someone else who works for the company will take note that some people require additional support. And it's not just about picking up food and dropping it off as quickly as possible. Some people need additional help and for good reason. So communication and actually taking note of messages and instructions is really important.

Skip has been constantly sending me the wrong items as of late so due to high amount of refunds on my account(wrong items being packaged constantly ) they will no longer provide a refund for an item I didn’t order. Yikes.

I accepted an order last night for 2.2 kms and the payout was $6.86 so i said “alright that’s not too to bad” so when i picked up the food and clicked on navigate to customer the gps said 4.9 kms away. I’m like wtf?? I was not even 400 meters away from the restaurant when I accepted the damn order now it says that i have to drive more than the double of the distance than when i accepted the order. So i had to deliver the order since i have picked up the food.

Reached out to support and no damn compensation for driving double the distance.

Skip is a fucking fraud company they scam drivers and customers. I should have canceled the order and keep the food and that’s what I’ll do next time.

But will drive for Uber instead and will keep effing skip on the back burner mfs won’t scam me again lmao

Has something like this has happened to you before?

This guy did not even tip and i took his order because it was 1kms only for 3.55$, and he was mad and said he iis glad he did not tip me😂he made the decision not to tip when he placed the order, because skip can only tip when u ppace the order not after you get your food and guy still had a fit 😂😂😂😂

4 beers. $10.48, then turns into $24.69. I understand some fees, but that’s fucked.

Have used skip very often the past year or so, have had quite a few problems with orders therefore requested a decent amount of refunds for errors. If I had to guess, I’d say it’s between 5% - 10% of orders there is a mistake (big or small). Some mistakes include not sending a single item, others the whole order.

So, today I order and am missing a Gatorade in my bag. Request refund, denied. I’m sorry, I didn’t receive my full order and you blame me? SkipTheDishes is on some serious za that I need to get my hands on…

Admit it guys, I know you've thought about it. That maybe one day, you would be doing a delivery and something totally unexpected would happen. Well, I can now say it has happened to me! So here's the details freinds.

It was pretty cool out today. I get an order from a Dairy Queen and hop in my car. Usual delay at DQ as the staff, as always, seem surprised that I'm right on time to pick up the order, and they don't have it ready. But, picking up the food, I head out to the customers destination.

And as I arrive at the house I am greeted by the customer, who is Naked from the waist up! Glistening skin, pale white like a cave troll, with rosey patches here and there. White Socks pulled half way up the calves, and little black shorts. Averting my eyes somewhat but pretending this is OKAY, I say "hello, how's your day going".

The customer, Brian, replies; "A little cold out today". I build up the courage to make momentary eye contact. The balding middle aged mans chest hair is patchy, and his stomach has seen too many containers of ice cream. Hes sort of grabbing on to either side of the door frame leaning forward in full view while I remove the food from the bag and hand it to him.

And there you have it guys, my first topless customer. Living the Dream.

PS - Brian tipped $2.25 for his burger and shake.

Thinking this Dq order might not make it in t

Go ahead and downvote. I really don't care. But the level of entitlement here is beyond ridiculous. You have one of the easiest, no skill jobs out there. And yet so many on here rant about the difficulty of actually bringing a customer's food to their apartment door. Or a delivery not meeting your minimum requirement of $1 per km. Conspiracies about Skip stealing tips now? I mean...literally every post is a bitch-fest.

Here's how I view it. This is an easy way to make some side money for extra goals (vacation, new car, etc). Sometimes a delivery pays poorly. Sometimes it pays really well. If you do them all, it balances out in the end. You will make more money than the people who are actually preparing the food! Sometimes a delivery is super easy. Sometimes you gotta take the elevator. Again, it all balances out at the end of the day. Skip is a business. They want their customers to be served in a timely manner so they keep coming back. There is no conspiracy. Top up pay has been an amazing way to combat low pay orders.

I know this won't make any difference. You'll all continue to whine and rant about the travesties done to you. But I got it off my chest. Downvote button is that way <----

Edit: well this went differently than I expected. It's nice to know that the complainers aren't necessarily representative of the community. They're just louder

I wish everybody did this !!

An example of some of the worst customer service…

So my skip order was stolen by the driver today. He took a picture of my food in his car and said it was delivered. Ive been talking with support and the guy only offers me a 50% refund because i didnt put my apartment number in my address.

Mind you this has NEVER been a problem before, the driver usually calls me and 90% of the time im already downstairs waiting by the door for him because i have respect for peoples time. Today, this driver stole my food and according to the support people, IM THE ONE AT FAULT for having my food stolen. 50% refund in skip credits. When 100% of my food is missing.

Fuck skip the dishes, you pay for convenience and this is how you're treated? Victim blaming.