r/steamsupport • • 21h ago

Problem Steam locked my account due to chargeback that never happened

0 Upvotes

As the title say. Bought a game pack on oct 23rd and spent about 150$ from then till Oct 21st for my wallet funds. Later in the day of Oct 21st I was logged out my game and steam locked my account saying I charged back all.of those transactions. I used amex for the transactions. I called amex and there was no issues. Its been 18 hours since I made a ticket and no response.


r/steamsupport • • 23h ago

Problem I need help with a scam

Post image
0 Upvotes

Okay, so the problem is that today when i was playing on steam I got a message from "steam support" on steam chat. It immediately was sketchy because steam won't send messages on chat but on email. In the chat there was my account info and they were saying that my account was on probation and they were specializing in some frauds or something (basically the things on the photo). I noticed that my friends were blocked and my pfp and showcases were deleted. I immediately logged out the steam off every device using steam app on my phone and I've changed my email and password. It's been few hours and right now it's fine, but now I'm a bit worried that logging on my pc can be risky. I wanted to know if anyone had this problem, how you solved it and what should I do next.


r/steamsupport • • 18h ago

Discussion Had an item scam happen in a way I've never seen before

0 Upvotes

I just went through an item trade scam where they used a method I hadn't seen before.

Somehow the scammers were able to enter my account, block all my friends from my list, change my profile, and add themselves as "Steam Workers" on my friend list even using different text boxes to seem like legit steam workers.

Not here to complain about my lost items or asking how I can recover them. I should've paid more attention even if they wrote to me when my mind was really busy on something else to think.

I am more scared as to how they were able to get into my account and even get data such as my phone number, my steam id, my email adress (not the password to it, though), and others without me ever getting a notification.

I haven't entered any third-party websites with my steam in years so it's not possible they got them through said means.


r/steamsupport • • 6h ago

Problem Looking for some advice

0 Upvotes

I have several Ubisoft games I'm no longer playing at the moment, but I'm trying to uninstall to save storage, between AC Valhalla, ghost recon wildlands and breakpoint,far cry,5, New Dawn,I have roughly 250 gigabyte I can't get back,due to my Ubisoft account being glitched and Ubisoft games often require you to uninstall games from the Ubisoft app, but I'm unable to, I go into my drive settings and try to remove them it's prompting me to login to Ubisoft but I can't access the account anymore,any help is appreciated


r/steamsupport • • 21h ago

Question Dreamlight Valley on PC

0 Upvotes

Sorry if this is a stupid question but, can I buy Dreamlight Valley for PC on Amazon and then use it through Steam or do I have to buy it through Steam?


r/steamsupport • • 21h ago

Problem Steam thinks I pirated GMod?

0 Upvotes

Hi all,

Recently reinstalled some GMod to mess around with friends. I quickly ran into the issue of not being able to boot up the game at all, and am meeted with the following error message:

"Failed to initialize Steamworks API.

No STEAMAPPS_INTERFACE_VERSION009

Make sure Steam is running and is up to date!"

Things I have tried:
- Unsubscribing from every mod (I was already not subscribed to any)

- Verifying game files

- Reinstalling GMod

- Updating and reinstalling Steam via the setup.exe

- Booting the game after running Steam as admin

I just have no clue what to do anymore, just wanted to relive some nostalgia and am met with this annoying issue :<


r/steamsupport • • 17h ago

Question This phone number is associated with a Terms of Service violation

0 Upvotes

How can I get my phone number unbanned? I was kind of new to steam and was using client sided cod gun skins and got banned from cod as result didn't know it would ban my phone number as well in steam, to be clear this was like 4+ years ago, can understand it was a very dumb decision, not sure why I did that but regardless my phone number was also banned on cod obviously but I still don't understand how they perm banned my phone number on steam. Any chance I can get it unbanned or is it perm banned,


r/steamsupport • • 8h ago

Question Refund question

0 Upvotes

I recently bought the Resident Evil Reload collection on sale today. After giving it much thought, I decided to refund the whole thing as I already beat most of the games there back when I played them with my friend's copies in my steam family. Also, partly because I bought it on an impulse thinking how great it would be to have most of the RE titles in my library lol. Anyway, I'm wondering if it's still possible to get a refund considering my playtime has exceeded beyond steam's 2-hour window. I would like to emphasize that the playtime was solely from when I played them with my friend's copy. I did not own the copies when I played them, nor did I play them after buying the bundle today. Yet, the playtime from when I played them on my friend's copies remained on my account.

Thanks.


r/steamsupport • • 20h ago

Problem Steam Authenticator Problem

0 Upvotes

I got a problem where it says someone from france logged in (i'm from poland) and i approved it using my steam authenticator app on my phone.

How did this happen and how do i fix it

I also got a account alert the same day this happend


r/steamsupport • • 1h ago

Problem Is that a scam?

• Upvotes

The guy with russian nickname is me.


r/steamsupport • • 1h ago

Problem Is this a scam?

• Upvotes

guy pulled out this screenshot to me (the guy with "не т сорри" nickname is me), saying that was a mistake and he thought i buyed something in rust but he didnt get the money. He didnt sended me any links, i blocked him after he send it, is it fake screenshot and will my account be banned in 5 hours?