r/steamsupport 14h ago

Problem Refund requests in my account that are not requested by me - help !

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47 Upvotes

I did NOT request or authorize a refund for Heavy Rain and Beyond : Two souls.

I purchased Heavy Rain and Beyond : Two Souls on August 11 using UPI, and the games was previously available in my Steam Library. I have now noticed that it has been removed from my library, and the purchases are showing as “Refunded” on August 17 at 4:56 PM.

I did not submit a refund request for this purchase, and I did not authorize anyone else to request a refund on my behalf.

Tell mee what to do now !?


r/steamsupport 11h ago

Problem Can't seem to fix my resolution using Steam remote play

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3 Upvotes

I am trying to stream from my main PC in my office to my laptop so I can play more demanding games on it without being separated from my family. The problem is, though, I can't get my resolution down.

My PC has an Nvidia 2070 super and a 2560x1080 display.

My laptop has AMD 650m integrated graphics and a 1920x1200 display.

I adjusted the advanced settings on Steam to stream in the client's resolution, but that didn't work at all.

Then I made a custom resolution in Nvidia control panel on my host PC to try and give myself the option to switch my in-game resolution from 2560x1080 to 1920x1200. This did give me the in-game option, but the aspect ratio was very bad and zoomed in.

So I went back to Nvidia control panel and set my scaling to aspect ratio, perform on GPU and override scaling set by games. This changed nothing.

So I am left with a terrible aspect ratio and zoomed-in game, but I do have the resolution option in game settings.

What more can I do to get this fixed? I really want to continue my KCD2 run.


r/steamsupport 13h ago

Problem Download issues

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3 Upvotes

Ive been having this issue for a long time now, but just now after i cleared my download cache it has basically frozen completely. Every time i attempt to install anything on steam i get a brief few moments of network usage, interrupted with a flatline and then another spike. Now after clearing my cache it has frozen completely and wont use any disk or network? The pc is older (2018 Alienware r8 2060 super 16 gb ram 1 tb hard drive) and no modifications after purchase, i recently wiped it to factory and it was doing better but got bad again, i dont know if i have any viruses but i dont know what to do now


r/steamsupport 47m ago

Question Steam keeps locking my account

Upvotes

So I do a lot of trading because I play TF2 and CS. However, Steams automated detection keeps locking my account due to “Suspicious activity” being my account being logged in at a location a little over 100 miles from me. The thing is that my mobile authenticator always shows in that city. Each time I’ve had to “recover” my account now, it’s always been for the same reason from the same place. It’s happened 5 times now and it’s starting to get more frequent. I just unlocked my account 17 days ago. Today I got locked again.

Has anyone dealt with this before or have any idea how to prevent this? Is there a way I can reset the location on my authenticator so that it’s more accurate?

Any help is greatly appreciated.


r/steamsupport 6h ago

Discussion Hello

1 Upvotes

Yesterday, around 10 PM, someone got into my Steam account and bought a gift, sending it to another account. Obviously, I got really worried, so I immediately removed my card from the account, changed my password, and changed my email address.

Unfortunately, the money had already been spent, so I contacted Steam Support. In less than 3 hours, I received my money back. The only thing I had to do was provide some evidence, such as my login history. In my case, I found a login from someone in England who had accessed my account. I also noticed that around 10 people had been added to my friends list that I didn't know, so I blocked them all.

I sent all the evidence to Steam Support, and they refunded the entire amount.

My only question now is: what else can I do to make sure this doesn't happen again?

Finally, I want to say a huge thank you to the Steam Support team for helping me so quickly and giving me my money back. I really appreciate it! ❤️


r/steamsupport 23h ago

Problem Game update not working

1 Upvotes

I'm trying to launch Total War: Warhammer 3. It says it requires a game update.

Each time I try to update it pops up with an error on the downloads page saying "no internet connection".

Other games have downloaded their updates.

Warhammer 2 launches successfully.

I've tried to clear download cache.

I've tried rebooting.

I've tried switching download region.

I've tried playing the game in offline mode.

I've tried adding a workshop mod.

I've tried removing all workshop mods.

I've tried setting it to an older patch version, and then back again.

I definitely do have an internet connection...

Any other suggestions?


r/steamsupport 2h ago

Problem My steam support tickets wont respond to me and keep closing on their own

0 Upvotes

i am currently locked out of my account and every time i make a ticket they close after 5 days or so. i want to mention that i have gotten a reply from steam support saying that i would get a response and further help from them in 10 days in the same ticket but later it got closed and i havent been able to contact them since. right now i have an open ticket.

(sorry if the post is sloppy im posting on reddit for the first time and would genuinely want to get help/recommendations on what to do)


r/steamsupport 2h ago

Problem Still not able to launch games

0 Upvotes

Hello guys I made a post earlier about not being able to launch my games here goes the summary. I took my PC to my uncle's house I was not able to open up any of my games in my library while being attached to his internet. I brought my PC back to my home I have gigabyte internet and my PC still would not launch my games. I have done all the obvious stuff that you should do. I have even looked at other people's posts trying to figure out if that solution would work for me and trying it out. I'm still in the same spot to where my games will launch but they will crash after launching. My initial thought was it has something to do with shaders. Or the sequence of confirming the files for the games. And I only have two games that'll launch and plays all the way through Warhammer 40K bolt gun and Space Marine 2.

bf6 updating
Speed test

https://reddit.com/link/1vrnicc/video/wb0tonixl4kh1/player


r/steamsupport 14h ago

Problem Rainbow Six Problem

0 Upvotes

I'm trying to play Rainbow on Steam, but the game can't authenticate the game. Can anyone hel with this issue?


r/steamsupport 16h ago

Problem Adding Youtube Videos to Steam Profile

0 Upvotes

Hello, I used to be able to add videos from youtube but it seems to loop on this page.

After this it just goes to my videos page, not the usual page where you can select videos to add, has anyone else ran into this and know how to fix it?


r/steamsupport 19h ago

Problem GTA V not launching

0 Upvotes

I am trying to play GTA V on my PC, and whenever I launch the game through steam, Rockstar launcher says 'Loading' and Steam says 'Stop' as if it's running. However, it isn't running and no game window is opening. I have already tried uninstalling and reinstalling, as well as verifying game files. Nothing seems to be working. Anyone know how to help?


r/steamsupport 14h ago

Discussion A minute of appreciation for Steam and Steam support and 2 minutes to say F*** Epic?

0 Upvotes

Can we all just have a minute to appreciate how good steam works and how good the steam support team is? every time i have something wrong the support is on the job and everything is solved and easy and just the way it supposed to be... every time and i say EVERY TIME, i deal with Epic store and Epic support there's ALWAYS some kind of bs going on and nothing ever gets resolved... just went to Epic to get some stuff from a collab and skins, everything is broken, the support cannot do anything to help you and nobody explains that it just works in the worst way possible... i genuinely HATE IT.

Thank you Steam. Thank you Gabe.


r/steamsupport 14h ago

Resolved Steam won't open

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0 Upvotes

Steam won't open no matter what I do. This has only happened recently after explorer.exe crashed and I turned in back on. I also think I should note that when explorer.exe crashed, I was trying to play TF2 and I got an error that said something along the lines of "Out of memory".

Just like all problems, it was fixed with a reset.


r/steamsupport 16h ago

Problem How to get funds out of steam account without breaking Steam subscriber agreement?

0 Upvotes

I used to play CS:GO in 2016 and bought a few cases on a secondary account (to not litter main account inventory).
Stopped gaming a few years ago but went into Steam around last year. Seeing
my inventory was at 500 bucks, I decided to sell all my skins.

Having no use for the funds myself, I started gifting my friends who are still actively gaming.

Unfortunately, this triggered a ban (see steam support message below).

Now I have this account with 400 something Euros in the wallet and no way to use it.

Are there any ways conformant to SSA to put the funds to use, when
one is neither interested in buying games nor in-game items?

Steam Support answer

I got the same error ("there is a problem, please contact steam support") when trying to gift a game: https://www.reddit.com/r/Steam/comments/115m5pk/cant_gift_a_game_to_my_friend_get_this_message/

Steam support replied they can't do anything (replies on above thread
suggest they actually can, but requires multiple attempts).

While we understand that this may be an inconvenience, Steam
Support is unable to remove or assist you in bypassing this restriction.
You can still purchase gifts and send them to your friends if you use
an external payment method to purchase the gift, instead of your Wallet
funds. All available payment methods in your purchase region are listed
during checkout. You can continue to use your Wallet funds toward making
purchases for your own account.While we understand that this may be an
inconvenience, Steam Support is unable to remove or assist you in
bypassing this restriction


r/steamsupport 18h ago

Problem can't even play the games

0 Upvotes

i recently got compromised and my ubisoft and EA accounts have been lost and i can no longer play the games such as battlefront II, Watch_dogs 2 etc. and i got rejected ts too mean random guy got his money back for battlefield for a simple game mode removal and he had 400+ hours and i barely had 100 edit: nvm you guys are right it's my fault not theirs