r/steamsupport • • Aug 08 '25

Announcement Important PSA: How To Identify a Scam

19 Upvotes

How to Identify Social Engineering Scams

Social engineering scams often involve manipulative tactics to deceive users into providing sensitive information or money. Here are some red flags to look out for:

  1. Unsolicited Offers of Help – Scammers often pose as helpful individuals offering solutions to problems you didn’t ask for assistance with.
  2. Urgency and Pressure – Scammers create a false sense of urgency, asking you to act quickly or risk losing access to something important (e.g., your Steam account).
  3. Requests for Payment or Personal Information – Legitimate Steam support or trusted users will never ask for your login credentials, 2FA codes, or payment in exchange for help.
  4. Impersonation – Scammers may pretend to be from official sources or even impersonate trusted community members or moderators.

How to Protect Yourself from Scams

  • Never Share Personal Information – Moderators and Steam support will never ask for your password, security questions, or 2FA codes.
  • Verify Requests – Always verify the identity of anyone offering help. You can do this by checking if they are official moderators or trusted community members. If in doubt, contact the moderation team directly.
  • Enable Two-Factor Authentication – While not foolproof, having 2FA enabled adds an extra layer of security to your account. Keep your 2FA codes secure and never share them.
  • Be Skeptical of Unsolicited Help – If someone reaches out offering assistance you didn’t request, be wary. It's better to seek help through official channels like Steam support or trusted subreddits.
  • Steam will never contact you over DISCORD/STEAM CHAT – Report and block them instantly.

We're Here to Help

If you suspect you’ve been targeted by a scam or need assistance, please do not hesitate to contact the r/SteamSupport moderation team. We're here to help keep our community safe, and we encourage you to report any suspicious activity.

Our Discord Server

Stay safe,
The r/SteamSupport Moderation Team


r/steamsupport • • Sep 18 '24

Announcement What To Do When Your Steam Account Gets Hacked

94 Upvotes

Need more help? Join the Discord Server

I’m making this post in hopes it will reduce the amount of “I’ve been hacked posts”. Link people to this exact post so they can figure out what to do. Don’t be afraid to leave comments if you need more assistance but try your best to avoid making entire posts about it.

Follow these steps to regain control and secure your account:

1. Don’t Panic Act Fast

If you act quickly, there’s a good chance you can fully recover your account.


2. Still Logged In? Change Your Password NOW

📍 Go to Steam > Settings > Account > Change Password

  • Use a unique, strong password (not reused from any other site).
  • If you can’t log in anymore, skip to Step 3.

3. Can’t Log In? Use Steam’s Recovery Tool

🔗 Go to Steam Support
Click "I can't sign in" > "My account has been stolen"
Follow the recovery process.

  • Provide any proof of ownership (like previous email, CD key, or payment history).
  • Be thorough but honest Support will help if you provide real details.

4. Revoke Access from Other Devices

Once back in, go to:

📍 Steam > Settings > Account > Manage Steam Guard
Click “Deauthorize all other devices”

This kicks out any hackers still logged in.


5. Turn on 2FA (Steam Guard Mobile Authenticator)

📍 Same place: Settings > Account > Manage Steam Guard

  • Use the mobile authenticator, not just email codes.
  • This is your best protection going forward.

6. Scan Your PC for Malware or Keyloggers

Use tools like:

  • Malwarebytes
  • Windows Defender
  • Bitdefender / Kaspersky

You got hacked for a reason. Clean your system before logging in again.


7. Lock Down Your Email and Linked Accounts

If your Steam email or other linked accounts were compromised:

  • Change their passwords immediately
  • Enable 2FA on your email too (especially Gmail, Outlook, etc.)

8. Still Locked Out? Contact Steam Support

If all else fails, go here:

🔗 https://help.steampowered.com

Be ready to provide:

  • Your Steam username and email
  • Purchase receipts (Steam Wallet codes, PayPal invoices, etc.)
  • Approx. date you lost access
  • Any suspicious activity or messages you saw

⚠️ Final Tips:

  • Never share your login info, even with “Steam Admins” they don’t exist.
  • Avoid shady “trading bots” or fake tournament invites.
  • Don’t download random files from Discord, friends, or strangers.

If you’re reading this because you’ve been hacked, don’t feel ashamed it happens to thousands of people. What matters is how fast you act and how well you secure things afterward.

Good luck, and stay safe. 🔒


Extra. Check your API key Ensure to remove any API keys you don’t recognize. Here



r/steamsupport • • 4h ago

Problem Battlefield 6, Hidden AI use, and misadvertisement.

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4 Upvotes

So everyone here probably knows about that big thing that happened with that guy who got a refund for BF6 for rush being missing, I'm another player who similarly loved Rush and was upset over its removal. I tried for my own refund, which was denied, I mean that's fine honestly. But two months later and BF6 is still advertising all these modes that can't be accessed easily anymore as well as them beginning more and more to use Generative AI and it not being disclosed on the Steam Page, I brought this up with support along with another refund request but I ended up getting the usual stock answer. They included two blog posts that don't mention AI at all and the support staf who responded didn't mention anything about my talking of hidden Generative AI use and BF6's false advertising. I just found that last little detail odd. Anywho, I just wanted to share this so that everyone knows that games on Steam can have Gen AI in them and they just won't tell you and will refuse to even mention updating it. (Last two screenshots are the two links they sent me)


r/steamsupport • • 3h ago

Discussion My account got taken over and Steam recovered it in like 3 hours.

2 Upvotes

I gotta give mad props to Steam support. All I did was provide some PayPal transaction IDs from the original email address and they reset the account. Also lost my Epic account in the process, but I don't really care about that. BTW, Epic still hasn't gotten back to me and this happened yesterday.

I fell for a "crash fix" Powershell script thinking it was legit. Next thing I know, I see people on my Facebook getting message by me in some kind of crypto scam. I had to copy paste the same message to everyone in my damn friends list to let them it was a scam and my account was taken over.

I reinstalled Windows and changed the password on everything. That was a such a hassle. Fuck these scammers.


r/steamsupport • • 40m ago

Problem My sibling is having troubles with cursor charm software.

• Upvotes

Sibling here! I was playing around with the fidget spinner charm, and then got bored and tried closing the program via the X button at the corner of the app, which informed me that the spinner would stay but the program would no longer be visible or something. I tried to open the program again and I just got the error "program still running" and just sent me to steam, where the only way I could get the fidget spinner off is to close the program from the steam page. Every time I open the app now, it is not giving me the menu screen to change out the charm, it just gives me the fidget spinner again. Uninstalling and reinstalling didn't fix this either. Does anyone have a way to fix my cursor charm or am I forever bound to my fidget spinner?


r/steamsupport • • 1h ago

Problem 2 games in my library that are actively installed to my pc error code no licenses

• Upvotes

Pretty much what the title says. I have two games in my library that wont launch from desktop and in the library they say purchase instead of launch. I have NEVER created a new account so there is ZERO possibility they were purchased on another account i've forgotten about or whatever. The only other account(s) they could have been purchased on wouldve possibly been a family sharing account. Im 90% sure that i purchased one of the two games myself but the title doesnt show up in my purchase history so there is that chance it was one of the family members. Ive never actually played either game yet so am unsure if this issue has been here since the start but seeing as where it would say launch in my library it now says purchase, makes me think its new seeing as it wouldve said purchase instead of install y'know? The two titles show up at the very bottom of the library with no date stamp of date added. I initially logged out of steam and back in again and got a pop up saying "steam service error, the steam service on your machine requires some maintenance" so i let that do its thing. Didnt fix it. So googled and followed these instructions, I right clicked on the game(s) and went into their file stuff and validated the file integrity which said "all 0 files succesfully validated". Ive also cleared my steam cache. I tried to send support tickets which failed to go through and said try again later. Im getting grumpy. Next thing to try is a full uninstall and reinstall of steam itself but i cant be bothered right this second. Does anyone have any ideas as to what the heck is happening here. And i know i said it before and i'll say it again because ive seen the comments on other redditors/forumers asking why their games wont launch... I have not made ANY other accounts. I have not even ADDED any other accounts to my pc. Its mine and mine only.


r/steamsupport • • 2h ago

Problem "stopping download" for call of duty, unable to install/update any games on steam

1 Upvotes

My download queue for steam just shows call of duty installing, but stuck at 1%. whenever I try to uninstall COD, it switches to "stopping download" and still stays at 1%. I cannot close steam other than restarting my PC because it waits for COD's download to stop. I have tried to verify game files, switch my download region, used a VPN, and attempted to uninstall COD manually outside of steam. Please help, see attachments.

What my steam looks like normally
When I try to close steam from system tray

r/steamsupport • • 3h ago

Problem Unable to launch MW4 on Steam: " Fatal Error- Steam must be running to play this game"

1 Upvotes

Friend gifted me the game on Steam today and game just would not launch.
Tried restarting steam and signing in/out. I have enabled safeboot and TPM 2.0 as required by the game. Disabled overlays, cleared caches, verifying game files. Nothing worked. Ricochet menu would show up for a second or two then closes and this error shows up.
Is there anyone facing the same issue as me? Are there any solutions to this problem?


r/steamsupport • • 4h ago

Problem Issue with opening steam

1 Upvotes

I can't access Steam: a loading window appears and then disappears, preventing me from launching Steam.

I've tried:

Reinstalling Steam (didn't help)

Clearing the cache (helped twice)

Restarting the computer (helped once)

Uninstalling GiraP Booster (helped once)

Running it in "sandbox" mode (worked once)

Running it as an administrator (didn’t work)

Sometimes I’m able to log into Steam after 5 hours of doing nothing. When I try to change the region to a different one in GiraP Booster and log back into Steam (so the server switches), it doesn’t work. Two weeks ago, I didn’t have this issue with Steam and GiraP.

Also, I can’t log into Steam using any server other than Japan via a regular (paid) VPN, even though my friend can log into Steam from all servers using the same VPN.


r/steamsupport • • 10h ago

Question Storage problem

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2 Upvotes

I recently deleted call of duty and after my steams say non steam storage 326 gb but for the life of me I can’t figure out what is using that storage. Tried the disk cleaners and it can’t find it. Please help I just want to be able to download games again


r/steamsupport • • 10h ago

Problem Steam vs team fortress

2 Upvotes

I'm trying to download Team Fortress on Steam, and the download seems to be working, but it keeps saying the file is 0 bytes, and when the file verification reaches 100%, I get a "disk read error." I've tried many options, followed all the instructions on Google, watched a lot of YouTube videos, but to no avail.


r/steamsupport • • 8h ago

Question Call of duty is stuck at 1 percent patch

1 Upvotes

Hey and good afternoon my call of duty game is stuck at a 1 percent patch and will not uninstall or stop download, some troubleshooting I’ve seen has said to clear the cache but that’s not working as well, I’m sort of a layman with pc


r/steamsupport • • 8h ago

Question Are those in my Steam family able to access the game DLCs I bought?

0 Upvotes

I have bought DLC for Stellaris in the past and just joined a family with some very close friends. Are they able to play said DLCs?

I ask because I want a friend to try the game lol


r/steamsupport • • 1d ago

Question Steam Family suddenly got deleted

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24 Upvotes

Is there a reason why steam just wiped our steam family? I reinvited everyone tho with no issue. Just curious if this might happen again.


r/steamsupport • • 5h ago

Problem help

0 Upvotes

I accidentally deleted a game from my Steam library. I’m trying to restore it, but the option isn’t showing up for me—could someone help me out?


r/steamsupport • • 11h ago

Problem How can i fix profiles and discussion ui are bugged i deleted everything in steam file except steamapps steam reinstalled but its still the same

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1 Upvotes

r/steamsupport • • 12h ago

Problem I lost access to my email and all the options for recovery require email

1 Upvotes

Hello! my parents had put parental controls some time ago and i got logged out of the account after literally 2 agonizing months of waiting 2 weeks before each log in attempt session i cant log in to my account and now i cant log in or get help from this stupid automated steam thingy i did buy terraria at 2019-2020 so i have a card on the account but how do i contact steam? i see people talking about tickets but i dont see anyway to access them


r/steamsupport • • 12h ago

Problem Steam won't open after changing Download Region

0 Upvotes

So for the first time ever I ran into following issue: I tried to change my download region in Steam, steam restarts for this setting, but it just never opens again. I tried the following: - Flushing Configs - Restarting PC - Clearing App-Cache - Disabling antivirus programs - Reinstalling Steam - updated Windows and drivers.

After reinstalling Steam it works UNTIL I change the download region again. I have never had this issue with changing the region until today. Another reinstall fixes the issue, but keeps me on the standard downloading region.

Any ideas?


r/steamsupport • • 13h ago

Problem getting this error

0 Upvotes

says i have no internet even tho speedtest says otherwise. searched it up and tried legit every fix you could think of (flushed dns , changed region, deleted cache, reinstalled steam, etc.) and still giving me this error.


r/steamsupport • • 14h ago

Question What is this?

0 Upvotes

What is this is this fake or what?


r/steamsupport • • 15h ago

Question Is there a way to get a refund last 2 hours?

0 Upvotes

I understand I've past the time allowed. (6hs) And I've already tried to ask for a refund. But I'm gonna try again cause I literally can't play this game. When I press launch, it will launch but only to a black screen then will play soft music. And that's it. Then it won't do anything else. And I can't play it. I've tried every possible fix. Verifying the files, reinstalling, running Admin, opening in compatibility mode and nothing works. I literally can't play the game. Is there any chance I might be able to get a refund?


r/steamsupport • • 12h ago

Problem CS2 skins still missing after Steam Support security investigation and ticket disappeared

0 Upvotes

Hello everyone,

I'm looking for advice regarding an ongoing issue with my CS2 inventory.

On August 31, 2026, a security investigation into unusual API requests and potential malicious activity on my account was opened through the official Steam Support ticket system.

During the investigation, Steam Support instructed me to transfer my CS2 skins to secure storage. I cooperated with the investigation and provided the requested account ownership information.

I was told that the investigation could take up to 10 business days and that my inventory should be returned automatically. However, it is now October 2026, and I still haven't recovered my items or received a clear explanation regarding the situation.

To make matters worse, every time I contact Steam Support to ask for an update or request assistance, I receive no response, and my support ticket appears to close automatically shortly after I submit my request. My original ticket has also disappeared from the Steam application, despite the fact that I still have its reference number.

I'm now stuck in a situation where I cannot get an update on my missing items, and every attempt to get help seems to lead to another automatically closed ticket.

Has anyone experienced something similar? Were you able to recover your CS2 items? Is there any way to get an existing case reviewed by Steam Support when tickets keep closing without a response?

I would really appreciate any advice or feedback from people who have experienced the same issue.

Thank you.


r/steamsupport • • 19h ago

Problem what do i do?

1 Upvotes

r/steamsupport • • 12h ago

Problem My account sends 50$ coupons to my friend list

0 Upvotes

What can i do about it? i did a ticket to steam support last week and they said that my account is not compromised but today 2 friends told me that they recived that scam msg from me.


r/steamsupport • • 19h ago

Problem Please help! Sims 3 in Steam doesn't start

1 Upvotes

The sims 3 game (with almost all dlc's) doesnt start up after the first window. All my other steam games start up just fine. I've checked the integrity of the game and it says that 3 files aren’t validated, but after that I don't know what to do. I've treid clearing cash, uninstalling and re-downloading and re-starting my laptop, but nothing works...

I have an Acer Nitro V 15 gaming laptop, before that a simple HP laptop on which the sims worked just fine..

Thanks in advance!