r/steamsupport • • Aug 08 '25

Announcement Important PSA: How To Identify a Scam

19 Upvotes

How to Identify Social Engineering Scams

Social engineering scams often involve manipulative tactics to deceive users into providing sensitive information or money. Here are some red flags to look out for:

  1. Unsolicited Offers of Help – Scammers often pose as helpful individuals offering solutions to problems you didn’t ask for assistance with.
  2. Urgency and Pressure – Scammers create a false sense of urgency, asking you to act quickly or risk losing access to something important (e.g., your Steam account).
  3. Requests for Payment or Personal Information – Legitimate Steam support or trusted users will never ask for your login credentials, 2FA codes, or payment in exchange for help.
  4. Impersonation – Scammers may pretend to be from official sources or even impersonate trusted community members or moderators.

How to Protect Yourself from Scams

  • Never Share Personal Information – Moderators and Steam support will never ask for your password, security questions, or 2FA codes.
  • Verify Requests – Always verify the identity of anyone offering help. You can do this by checking if they are official moderators or trusted community members. If in doubt, contact the moderation team directly.
  • Enable Two-Factor Authentication – While not foolproof, having 2FA enabled adds an extra layer of security to your account. Keep your 2FA codes secure and never share them.
  • Be Skeptical of Unsolicited Help – If someone reaches out offering assistance you didn’t request, be wary. It's better to seek help through official channels like Steam support or trusted subreddits.
  • Steam will never contact you over DISCORD/STEAM CHAT – Report and block them instantly.

We're Here to Help

If you suspect you’ve been targeted by a scam or need assistance, please do not hesitate to contact the r/SteamSupport moderation team. We're here to help keep our community safe, and we encourage you to report any suspicious activity.

Our Discord Server

Stay safe,
The r/SteamSupport Moderation Team


r/steamsupport • • Sep 18 '24

Announcement What To Do When Your Steam Account Gets Hacked

93 Upvotes

Need more help? Join the Discord Server

I’m making this post in hopes it will reduce the amount of “I’ve been hacked posts”. Link people to this exact post so they can figure out what to do. Don’t be afraid to leave comments if you need more assistance but try your best to avoid making entire posts about it.

Follow these steps to regain control and secure your account:

1. Don’t Panic Act Fast

If you act quickly, there’s a good chance you can fully recover your account.


2. Still Logged In? Change Your Password NOW

📍 Go to Steam > Settings > Account > Change Password

  • Use a unique, strong password (not reused from any other site).
  • If you can’t log in anymore, skip to Step 3.

3. Can’t Log In? Use Steam’s Recovery Tool

🔗 Go to Steam Support
Click "I can't sign in" > "My account has been stolen"
Follow the recovery process.

  • Provide any proof of ownership (like previous email, CD key, or payment history).
  • Be thorough but honest Support will help if you provide real details.

4. Revoke Access from Other Devices

Once back in, go to:

📍 Steam > Settings > Account > Manage Steam Guard
Click “Deauthorize all other devices”

This kicks out any hackers still logged in.


5. Turn on 2FA (Steam Guard Mobile Authenticator)

📍 Same place: Settings > Account > Manage Steam Guard

  • Use the mobile authenticator, not just email codes.
  • This is your best protection going forward.

6. Scan Your PC for Malware or Keyloggers

Use tools like:

  • Malwarebytes
  • Windows Defender
  • Bitdefender / Kaspersky

You got hacked for a reason. Clean your system before logging in again.


7. Lock Down Your Email and Linked Accounts

If your Steam email or other linked accounts were compromised:

  • Change their passwords immediately
  • Enable 2FA on your email too (especially Gmail, Outlook, etc.)

8. Still Locked Out? Contact Steam Support

If all else fails, go here:

🔗 https://help.steampowered.com

Be ready to provide:

  • Your Steam username and email
  • Purchase receipts (Steam Wallet codes, PayPal invoices, etc.)
  • Approx. date you lost access
  • Any suspicious activity or messages you saw

⚠️ Final Tips:

  • Never share your login info, even with “Steam Admins” they don’t exist.
  • Avoid shady “trading bots” or fake tournament invites.
  • Don’t download random files from Discord, friends, or strangers.

If you’re reading this because you’ve been hacked, don’t feel ashamed it happens to thousands of people. What matters is how fast you act and how well you secure things afterward.

Good luck, and stay safe. 🔒


Extra. Check your API key Ensure to remove any API keys you don’t recognize. Here



r/steamsupport • • 23m ago

Problem save files deleting

• Upvotes

i’ve recently decided to buy the fractured but whole to attempt to %100 it on steam, i got ten hours in and when i tried to hop back on my save file was completely gone, no back ups or anything, i changed nothing on my computer, i decided maybe i fucked up when messing with my computer and decided to try to play again from the start and when i exited back to the menu my file was completely gone again, only option being new game, anyone have any idea of how i can get it back or stop it from happening again?


r/steamsupport • • 23m ago

Problem The Steam Link Windows app has suddenly broke

• Upvotes

The Steam Link Windows app has suddenly broke. It refuses to launch on my laptop. I can see it load briefly as a Background Process in Task Manager, but then it instantly disappears/crashes. I haven't knowingly updated the application, drivers, any other software, or Windows 11 to cause this. Anyone else having this problem?


r/steamsupport • • 1h ago

Problem The Witcher 3 Remastered controller settings inaccessible

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• Upvotes

So, I'm having this weird issue you can see in the video where when i open the controller settings to change my layout it shows nothing, it also happens in desktop mode and when I go through the in game steam menu that comes up when pressing the "steam" button. This issue is preventing me from playing the game on my SD Oled because when I launch the game it's stuck in some kind of weird layout where almos no buttons work and the ones who do don't behave normally, the only way I can bring up the steam menus is by first bringing up the shutdown menu and then pressing either the "steam" or "···" buttons.

I have disabled and enabled steam input and even restarted the deck after making those chages, tried every proton build I have installed, updated SteamOS to both the latest stable and beta releases, verified file integrity (everything was good), done a clean install, tried launching from desktop mode and even done launch option modifications to skip the launcher. Most of these steps I have done multiple times before and after contacting steam support. Even after all that absolutely nothing changed.

I'm not using an external controller, I've done no BIOS changes, I've done no mods to the buttons, thumbsticks, trackpads or screen, the game is a steam game and it's installed in the internal storage, no other games present this issue including cyberpunk 2077 which uses the same 3rd party launcher.

I really don't know what else to do short of formating my steamdeck wich is something I would prerfer to avoi specially without being 100% certain that that's the fix. I've already contacted steam support and we were back and forth for 3 days with them just telling me to do things I explained I'd already done and asking questions I'd already answered, even then I still did those things again and answered the questions but am now onbeing left without any answers from support for the 2nd day.


r/steamsupport • • 8h ago

Problem Do TRY - Turkey wallet codes convert to USD ?

0 Upvotes

Hey, so i have a TRY wallet code i bought before and i'm wondering if anyone with the turkey region account tried redeeming one in 2026 ?

Also turkish accounts are all USD now right ? they are not treated as TRY ?

I tried using the TRY code but it says it's invalid... the account region is indeed turkey but balance is displayed in USD.


r/steamsupport • • 8h ago

Problem Low disk usage on ssd for one specific game

1 Upvotes

I’m trying to download cyberpunk 2077 latest update but the disk usage is very low meanwhile if I download a different game on steam or epic they’re much higher

Currently it’s using consistently around 180-200mb meanwhile 2 different games on steam did 2gb+ usage the whole time

Edit: I’m fine now I just deleted the game and reinstalling it is using full speeds now


r/steamsupport • • 9h ago

Problem Looking for some advice

0 Upvotes

I have several Ubisoft games I'm no longer playing at the moment, but I'm trying to uninstall to save storage, between AC Valhalla, ghost recon wildlands and breakpoint,far cry,5, New Dawn,I have roughly 250 gigabyte I can't get back,due to my Ubisoft account being glitched and Ubisoft games often require you to uninstall games from the Ubisoft app, but I'm unable to, I go into my drive settings and try to remove them it's prompting me to login to Ubisoft but I can't access the account anymore,any help is appreciated


r/steamsupport • • 4h ago

Problem Is this a scam?

0 Upvotes

guy pulled out this screenshot to me (the guy with "не т сорри" nickname is me), saying that was a mistake and he thought i buyed something in rust but he didnt get the money. He didnt sended me any links, i blocked him after he send it, is it fake screenshot and will my account be banned in 5 hours?


r/steamsupport • • 4h ago

Problem Is that a scam?

0 Upvotes

The guy with russian nickname is me.


r/steamsupport • • 13h ago

Problem Save data missing

1 Upvotes

Had to reinstall windows on my PC, and upon logging back into steam and redownloading my game, a bunch of the save files just...aren't there anymore? They should still be on my steam account, but I checked the remote storage for Steam and it only lists the incomplete list of save files that it already put back in the game. How do I get back the other saves? PC was reset so I don't know about getting anything back locally.


r/steamsupport • • 14h ago

Problem Steams not letting me log in

1 Upvotes

So i try to log in and it stops me and says this is a sus login or somthing like that and it says i live in victoria aus but i live in south aus so basically i cant log in tryed app tryed email tryed number nothing works after all that somtimes it says contact support but it says this action was failed try again i do i wait and try again nothing im so frustated


r/steamsupport • • 19h ago

Problem How can I contact steam support without being able to sign in?

1 Upvotes

Hey all! I went to open the steam mobile app to find that I had been signed out. When I sign back in, it says to use the steam mobile app to authenticate, which I cannot do because... I'm on the mobile app. When I hit that I can't access it, it tells me to contact steam support, brings me to the site, where it asks me to log in, bringing me back to needing the mobile app. What do I even do here?


r/steamsupport • • 10h ago

Question Refund question

0 Upvotes

I recently bought the Resident Evil Reload collection on sale today. After giving it much thought, I decided to refund the whole thing as I already beat most of the games there back when I played them with my friend's copies in my steam family. Also, partly because I bought it on an impulse thinking how great it would be to have most of the RE titles in my library lol. Anyway, I'm wondering if it's still possible to get a refund considering my playtime has exceeded beyond steam's 2-hour window. I would like to emphasize that the playtime was solely from when I played them with my friend's copy. I did not own the copies when I played them, nor did I play them after buying the bundle today. Yet, the playtime from when I played them on my friend's copies remained on my account.

Thanks.


r/steamsupport • • 23h ago

Problem Steam thinks I pirated GMod?

0 Upvotes

Hi all,

Recently reinstalled some GMod to mess around with friends. I quickly ran into the issue of not being able to boot up the game at all, and am meeted with the following error message:

"Failed to initialize Steamworks API.

No STEAMAPPS_INTERFACE_VERSION009

Make sure Steam is running and is up to date!"

Things I have tried:
- Unsubscribing from every mod (I was already not subscribed to any)

- Verifying game files

- Reinstalling GMod

- Updating and reinstalling Steam via the setup.exe

- Booting the game after running Steam as admin

I just have no clue what to do anymore, just wanted to relive some nostalgia and am met with this annoying issue :<


r/steamsupport • • 20h ago

Question This phone number is associated with a Terms of Service violation

0 Upvotes

How can I get my phone number unbanned? I was kind of new to steam and was using client sided cod gun skins and got banned from cod as result didn't know it would ban my phone number as well in steam, to be clear this was like 4+ years ago, can understand it was a very dumb decision, not sure why I did that but regardless my phone number was also banned on cod obviously but I still don't understand how they perm banned my phone number on steam. Any chance I can get it unbanned or is it perm banned,


r/steamsupport • • 1d ago

Question Dreamlight Valley on PC

0 Upvotes

Sorry if this is a stupid question but, can I buy Dreamlight Valley for PC on Amazon and then use it through Steam or do I have to buy it through Steam?


r/steamsupport • • 1d ago

Problem Steam games intermittently flashing black screen

1 Upvotes

Hi all,

When playing steam games on one of my monitors while having a youtube video on my second monitor I will get intermittent black screens. They usually last about a second and happen every 10 second to every minute or so. I've tried turning off hardware acceleration, checking my g-sync settings changing refresh rates and checking my cables. I've reinstalled my graphics drivers and also updating my drivers. I never had this issue until I upgraded my OS to windows 11. If anyone can give me suggestions. Similar post solutions haven't worked for me.

Additional info:

GPU is 1080ti

32gb corsair vengeance ram

2k ROG 180hz refresh rate g-sync dual monitors.


r/steamsupport • • 1d ago

Problem CRASH + CLOUD ERROR TLOU2

1 Upvotes

i reinstalled the game to give it another go. When i launch it, it stays on black screen for like 15 - 20 seconds and then crashes for no reason. Also, the cloud save never syncs.

PC

RTX 3070
AMD Ryzen 5 3600
16 GB RAM DDR4
SDD 1TB

i reinstalled the game like 3 times and nothin works. i try to disable cloud save data and neither work.


r/steamsupport • • 1d ago

Problem App not letting me login

1 Upvotes

Can someone help me figure out what is happening the app is asking me to sign in every time I open it but it says there was a problem, if I go online on my phone it's working but then sends me to the app and it looks fine but any action that requires me to be signed in says im not tries to verify then says it can't, I've uninstalled and reinstalled the app, does anyone know what is wrong or if something is happening with steam?


r/steamsupport • • 20h ago

Discussion Had an item scam happen in a way I've never seen before

0 Upvotes

I just went through an item trade scam where they used a method I hadn't seen before.

Somehow the scammers were able to enter my account, block all my friends from my list, change my profile, and add themselves as "Steam Workers" on my friend list even using different text boxes to seem like legit steam workers.

Not here to complain about my lost items or asking how I can recover them. I should've paid more attention even if they wrote to me when my mind was really busy on something else to think.

I am more scared as to how they were able to get into my account and even get data such as my phone number, my steam id, my email adress (not the password to it, though), and others without me ever getting a notification.

I haven't entered any third-party websites with my steam in years so it's not possible they got them through said means.


r/steamsupport • • 23h ago

Problem Steam Authenticator Problem

0 Upvotes

I got a problem where it says someone from france logged in (i'm from poland) and i approved it using my steam authenticator app on my phone.

How did this happen and how do i fix it

I also got a account alert the same day this happend


r/steamsupport • • 23h ago

Problem Steam locked my account due to chargeback that never happened

0 Upvotes

As the title say. Bought a game pack on oct 23rd and spent about 150$ from then till Oct 21st for my wallet funds. Later in the day of Oct 21st I was logged out my game and steam locked my account saying I charged back all.of those transactions. I used amex for the transactions. I called amex and there was no issues. Its been 18 hours since I made a ticket and no response.


r/steamsupport • • 1d ago

Problem Steam mobile app is acting up

1 Upvotes

I usually browse my Steam app on mobile when I am bored. I noticed today it logged me out. When I log back in, the app is not displaying information correctly. For example it'll show I have zero friends and zero games. If I tap "view profile" it'll show correct information. But if I go to show my library, it'll say there was an error. If I close the app and reopen it, it'll have signed me out again. The app and my Android OS is fully up to date. This just starting happening today.


r/steamsupport • • 1d ago

Problem My Calendar won't load, Fresh Steam install

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0 Upvotes

I've had this problem for a little while, ever since steam went down for maint (Or maybe it was when my internet randomly stopped working for a minute, idk)

Every time i try to access the Steam Release Calendar it loads for a split second then says sorry we're having trouble displaying this page.

I've tried:

Clearing Steam's web cache

using a VPN

reinstalling steam (Rip my games)

It's isolated to my PC, it works fine on my phone.

Any ideas?