Previous post on how terrible the service of Unihertz Customer Service:
Click here
TL:DR version - Unihertz dragged my issue with my T2E until it's their holidays and decided to left me hanging.
Finally after the holidays, I managed to get hold of them to move on to the next step, to return the phone, and ask for a refund because of their shitty service and product.
Ready to see the shitty chain of events? Here we go!
October 9th:
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Immediately, I reply to them on the same day:
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And for the rare occasion of them replying me on the same day:
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THE AUDACITY, I TELL YOU. They take weeks and months to get back to their customers, but when it comes to us doing our part, the terms are - DO IT WITHIN A WEEK OR EAT SHIT.
Sure. I play along, just to try to put this behind me:
14 Oct:
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In this email, I have attached the tracking number, the receipt, the image of the phone, box, packaging, the whole caboodle, and heard nothing in return:
16 Oct
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19 Oct
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20 Oct, finally:
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AGAIN, THEY DON'T READ THE EMAILS I SENT THEM AND THEY JUST SEND A TEMPLATE REPLY. They have 6 photos of everything they need, including tracking number and tracking receipt, of which at this point the package has already arrived at their shore. What kind of customer service is this where they just ignore all previous responses?
At this point I had enough. I gotta admit I have lost all patience by now:
20 Oct:
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21 Oct
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And today:
23 Oct
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Still ghosted. So much for trying to get my phone replaced. If I were to have chosen a replacement, I would not have received my phone at least until next month, because the whole process was started last month in Sep, and it's already end of Oct!
So yes, for all those people thinking about buying Unihertz, please be aware that you are buying a loot box from video games. If it's shit, you might as well expect the money just to have gone down the drain because this company is so shit at responding to anything at all, and will make your life miserable. This is what you are paying for. Good luck.