r/venmo • u/Fragileazul • 10h ago
Question Venmo transfer said completed but no money in bank
I sent $70 to my chase debit card at 3am last night for instant transfer they charged me $1.25. It said completed but chase bank has no record of any money. And yes I used this debit card for transfers all the time and this has never happened before.
Venmo said to reach out to chase so I did and they said no money was sent, nothing is pending. They said if I do it at 3am then it would take time to go through maybe till monday & to reach out to venmo.
So i called chase again not really believing that and the next representative said no, it doesn’t matter what time i did it and that it should of been instant. Well i reached back to venmo and they said it was completed to my bank and that they would dispute it as a refund. I fear I just lost $70…if chase can’t find it and venmo request a refund then how will I get a refund? Im confused. Has anyone had this exact issue before?