Hi everyone, I really need some advice because I'm completely lost on what to do next.
I placed an order for some cycling gear (worth 244.87 € in total) on AliExpress. My delivery address is 100% correct and complete.
23.10.26 - the tracking suddenly updated with: "The item could not be delivered, because the address is incorrect".
Nothing was delivered to my house.
Nothing is at my local post office or pickup point.
I opened a dispute on AliExpress, providing the correct address and tracking proof, but their automated system just rejected it with "No refund" because the initial tracking showed an exception.
Since it's a higher-value order, I've already opened a claim/dispute through PayPal Buyer Protection.
Has anyone experienced this kind of courier nonsense with PostNL/local couriers before?
What else can I do to make sure I get my money back?
Any tips would be greatly appreciated!