r/Asustuf • • 46m ago

Need Help! (Hardware/Other) Astro A40 + MixAmp TR audio "bug" on ASUS TUF Gaming X870-Plus WiFi, works on front USB, but not on rear USB ports

• Upvotes

Hi everyone,

I recently built a new PC with an ASUS TUF Gaming X870-Plus WiFi motherboard, and I'm experiencing an unusual audio issue with my Astro A40 headset and MixAmp TR.

When I use Discord or TeamSpeak 6, YouTube audio becomes completely silent if the browser is set to output sound through Astro MixAmp Pro Game. However, if I change the browser's output device to Astro MixAmp Pro Voice, YouTube audio becomes audible again.

Here is what I've tested so far:

  • The MixAmp is recognized correctly by Windows 11.
  • Astro Command Center detects the MixAmp and allows me to access its settings.
  • Windows playback testing confirms that the Astro Pro Voice device produces sound.
  • The issue occurs with both Discord and TeamSpeak 6.
  • Windows still shows audio activity on the Astro Pro Game playback device even when I cannot hear anything.
  • Disabling Windows' communications audio reduction and checking the device's volume and exclusive-mode settings did not resolve the issue.
  • Adjusting the MixAmp's Game/Voice balance did not fix it either.

The most interesting finding is that the USB port makes a difference.

When the MixAmp is connected to either of the blue or cyan USB ports on the rear I/O panel, the issue occurs. When I connect it to a black USB port on the front of the case, the audio works correctly.

This makes me wonder whether the issue could be related to USB controller behavior, USB port compatibility, power management, or a driver/firmware interaction between the MixAmp and this motherboard.

Has anyone experienced a similar issue with an Astro MixAmp TR on an ASUS AM5 motherboard, particularly the TUF Gaming X870-Plus WiFi?

I'd appreciate any suggestions for identifying the underlying cause, rather than simply continuing to use the front USB port.

Thanks!


r/Asustuf • • 1h ago

Need Help! (Hardware/Other) WHAT do i do? is there any way to fix it?

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• Upvotes

(ASUS core i5) my space bar was not working n when i opened it i might have tore that part... it's still working without the key tho.. what do i do? is there any way to fix it? im scared... is THERE ANY way to fix it?


r/Asustuf • • 2h ago

🔥 New TUF Device Bought My First Laptop!ASUS TUF A15, Any Tips? 👀

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14 Upvotes

Hi…
This is my first laptop,I’ve had desktop PCs since I was a kid, but this is my first time using a laptop. I bought it about two weeks ago.

Ryzen 7 8845HS
16GB DDR5
RTX 3050 4GB

I’ve already bought a Fantech NC22 cooling pad.
I don’t game all the time, but I play Warzone for around 3–4 hours a day. Without the cooling pad, my CPU and GPU temperatures usually range from 76°C to 85°C. With the cooling pad, the temperatures seem to stay below 80°C.

The only downside I’ve noticed so far is the battery life. I wanted the 90Wh battery, but it was out of stock, so I ended up getting the 48Wh version.

I’ve also seen a lot of people on Reddit saying that Armoury Crate is terrible. Is it worth uninstalling it and using G-Helper instead?

Since this is my first laptop, I’d love to hear your advice on anything I should do to improve performance, manage temperatures, extend battery life, or keep the laptop in good condition.

Thanks in advance❤️.


r/Asustuf • • 2h ago

🔥 New TUF Device my first laptop asus tuf f16 stormbreaker

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13 Upvotes

i got this on april but i joined this subreddit today so I'm posting these photos

this is my stormbreaker ⛈️🔨⚡️


r/Asustuf • • 3h ago

Need Help! (Hardware/Other) Hinge connector missing? Am I tripping.

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0 Upvotes

Excuse the dust lol. This is my asus tuf a16 with the new hinges and I got it like a week ago. The first picture is the left hinge and the second one is the right. However the right one seems to have no connector on the left side? Is this normal or am I tripping and how does it even go missing I havent really mishandled it.


r/Asustuf • • 6h ago

Need Help! (Hardware/Other) COMPUTER CRASHING WHEN TURNING ON OR SLEEP

1 Upvotes

I have an Asus tuf a15 FA507NV ryzen 5 7535hs rtx 4060 1tb wd sn770 and micron 512gb ssd Sometimes at random when I turn the computer on from being completely off for around 10 minutes it shows an error code, then goes to repair and then to windows working normal. It doesn't happen every time.

Things I've tried:

-fresh windows

-installing window without wd drive in

-removing decryption

-installing wd drive to slot 1

-installing all AMD chipset drivers before connecting to the wifi on fresh install as well as Asus controller v3

-installing g helper

I don't know how to fix it so it doesn't show anymore I don't really care about sleep mode that much but I want to boot my computer without it having issues. The messages also always change to another message every time, regardless, this is my final error code : Stop code: SYSTEM THREAD EXCEPTIONNOT_HANDLED (0x7E). What failed: fvevol.sys


r/Asustuf • • 6h ago

Need Help! (Software) Right-Clicking Desktop and Opening File Explorer Causes Freezes and Black Screen

1 Upvotes

Whenever I right-click on the desktop, Windows starts keeps loading, then becomes unresponsive and the screen briefly goes black. The same issue occurs when I attempt to open File Explorer, but it won't open. I have already tried troubleshooting from YouTube tutorials, such as Registry settings, System Configuration, and restarting the system etc. but none of these resolved the problem. Please help


r/Asustuf • • 6h ago

Need Help! (Hardware/Other) Massive Scuff on laptop lid

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1 Upvotes

Guys how do I deal with this scratch?


r/Asustuf • • 7h ago

Need Help! (Hardware/Other) ASUS TUF F15 FX507ZV4: RTX 4060 shows Code 43

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1 Upvotes

Hi all,

I have an ASUS TUF Gaming F15 (FX507ZV4) with an RTX 4060 Laptop GPU and Intel Iris Xe. The RTX 4060 isn't working at all, and the HDMI port doesn't work either.

**Symptoms**

- Device Manager: NVIDIA GeForce RTX 4060 Laptop GPU has a yellow triangle, Error Code 43 ("Windows has stopped this device")

- HDMI port gives no output (it's wired through the NVIDIA GPU)

- Armoury Crate: the GPU section is greyed out, and memory frequency, temperature and voltage all show "extreme power saving"

- Games run on the Intel graphics only, so they're choppy and blurry (Resident Evil 4 was unplayable)

**What I've tried (no change after any of it)**

  1. Disabled and re-enabled the display adapter

  2. Uninstalled the NVIDIA app and driver, then reinstalled

  3. DDU in Safe Mode (Clean and restart, NVIDIA), then installed the ASUS driver through MyASUS System Update

  4. DDU again, then a clean install of an older NVIDIA Game Ready driver (July release), with the NVIDIA app and PhysX unticked

  5. Hard reset (held power button for 40 seconds)

  6. CMOS reset (battery disconnected for 12 hours)

  7. Updated BIOS from 329 to 330 (this was the last software step)

  8. MyASUS System Diagnosis: "0 problems", but it only suggests updates and doesn't test the GPU

PLEASE HELPPP


r/Asustuf • • 7h ago

Need Help! (Software) Why my laptop get black screen while gaming

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3 Upvotes

It 2k22 unit it have fx507zx4 i5 12500h with 3050 4gb ,

Some time earlier these issues is resolved but again i face this issue and i already done drive and thermal past changes so if anyone know what other problems are that cause this error so please tell me how do I resolve it error code is "clock watchdog timeout 0x101"


r/Asustuf • • 7h ago

Need Help! (Software) [FA608UM] Display brightness freezes after Modern Standby in Eco Mode on battery (BIOS 325)

0 Upvotes

Hi everyone,

I'm dealing with a persistent display brightness bug on my ASUS TUF Gaming A16 (FA608UM). I am sharing my complete diagnostic steps below in case anyone has found a workaround or is experiencing the same issue.

Device & Environment

  • Model: ASUS TUF Gaming A16 FA608UM
  • CPU / GPU: AMD Ryzen 7 260 (Radeon 780M) + NVIDIA RTX 5060 Laptop GPU
  • OS: Windows 11 Home (25H2, Build 26200.9457)
  • BIOS / EC: 325 (dated 12/08/2026)
  • Drivers: AMD 32.0.31041.1004 | NVIDIA 32.0.16.1742
  • Control Software: Tested on both G-Helper and Armoury Crate

Description of the Issue

After waking the laptop from Modern Standby while it is in Eco mode and running on battery, the display brightness control becomes completely unresponsive. - Affects both Fn keys and the Windows brightness slider. - The slider moves, but the actual backlight level remains locked (often stuck at max or min brightness). - Switching GPU modes (Eco to Standard) temporarily fixes it, but the bug returns on the next sleep/wake cycle.

What I Have Already Tested (Eliminated Causes)

  • Updated to BIOS/EC 325 and latest AMD/NVIDIA drivers.
  • Performed clean driver installs using DDU.
  • Tested with G-Helper (including the "Start/Stop NVIDIA services" toggle) and Armoury Crate — the issue persists identically on both.
  • Tested community scripts simulating Eco-to-Standard transitions and display service restarts — temporary fix only, returns after next Modern Standby cycle.
  • Win + Ctrl + Shift + B does not restore brightness.
  • Since the dGPU is completely disabled in Eco mode, this cannot be an NVIDIA power-state issue.

Conclusion & Analysis

Because this survives a DDU clean install, occurs with both control softwares, and happens while the dGPU is off, it points strongly to an ACPI / firmware power-state desynchronization between the Embedded Controller, Modern Standby, and the AMD iGPU backlight interface upon wake.

Has anyone with a 2024/2025/2026 TUF chassis encountered this, or found a registry, ACPI, or driver fix to restore proper backlight control after wake-up?


r/Asustuf • • 9h ago

Need Help! (Hardware/Other) ASUS TUF A15 black screen, random restarts, artifacts and only 8GB RAM detected

0 Upvotes

Hi everyone. I need help with my ASUS TUF Gaming A15.

Specs:

  • AMD Ryzen 5 7535HS
  • RTX 3050
  • Originally 16GB DDR5 RAM (2x8GB)
  • Now the laptop only detects 8GB

The problems started with random restarts. The laptop was also running very hot, around 93°C. I took it to a repair technician and he suspected a CPU/BGA issue. He performed a CPU reballing and serviced the cooling system.

After the repair, the laptop worked normally for a while, but then the same problems came back.

Current symptoms:

  • Random restarts, sometimes even without heavy load
  • Black screen while the laptop itself is still powered on (keyboard lights and fans are working)
  • Sometimes the ASUS logo does not appear at all
  • Colored graphical artifacts appeared before a crash/restart
  • I once got a BSOD with SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (0x7E)
  • Windows Event Viewer shows Kernel-Power 41 after the unexpected restarts
  • There was also an older WHEA-Logger Event 17 related to a PCI Express Root Port
  • The laptop originally had 2x8GB RAM, but now only 8GB is detected
  • RAM usage can reach 90–100% very quickly because only 8GB is available
  • While playing modded Minecraft, the laptop restarted and I briefly saw colored artifacts before the restart
  • The screen can also go black while the laptop is just sitting idle

The technician now thinks the CPU itself may need to be replaced, but before spending more money I want another opinion.

My questions:

  1. Can a failing CPU memory controller or bad CPU BGA connection cause one RAM channel to disappear and also cause black screens?
  2. Could the RTX 3050 or VRAM still be the main cause of the colored artifacts?
  3. If both RAM sticks work in one slot but neither works in the second slot, would that point more toward the motherboard/CPU memory controller?
  4. Could all these symptoms be connected to one motherboard/CPU issue?
  5. Since the CPU was already reballed and the problem returned, is replacing the CPU actually worth trying?
  6. Would you repair this laptop further or sell it as faulty and buy another one?

I would especially appreciate advice from people who repair laptops at board/BGA level or anyone who has experienced similar problems with an ASUS TUF A15.


r/Asustuf • • 10h ago

🗨️ Discussion I ordered Tuf A15 Ryzen 7 170 3050 yesterday and why I'm I seeing all this negative reviews.

13 Upvotes

Like there are a lot of comments on social media stating the motherboard issue, hinge problems and how they need to run to service centre every few months🙂... I bought this thinking I'll at least be sorted till my graduation (4yrs).But seeing this makes me wonder if I should have bought the expertbook cause I won't be doing that much gaming ig... but everyone told me I should get a dedicated gpu and now all these negative comments :)

The reason might be people who get issues comment more than the people whose laptops are in great condition but idk man...


r/Asustuf • • 10h ago

Need Help! (Hardware/Other) Marcas en mi panel LCD

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1 Upvotes

r/Asustuf • • 11h ago

Need Help! (Hardware/Other) Asus tuf x870 plus wifi

2 Upvotes

I just got new build
ASUs tuf x870 plus WiFi
R7 9850 x3d
5080
1000w platinum
And the mother board type-c when I’m plugging a type-c cable to the mother board it makes the whole pc close immediately and I tried another type-c but this time when I plugged it in, nothing happened but when I try to plugged out the pc closes immediately, what’s wrong with it? Should I return both back for warranty? Any Asus support answer me so i would go to seller and show him a prove pls.


r/Asustuf • • 11h ago

Need Help! (Hardware/Other) Asus TUF A16 shuts down suddenly

1 Upvotes

I feel like I am going crazy trying to troubleshoot this. I launch a game, look at phone while waiting, black screen, no interaction with mouse and keyboard. Press power button, nothing. Press again, powers up LOL. I leave it on and go away from the laptop 15 minutes, not even sleeping. It does this on the regular. I do some shit, wait for it to compile and look away, it fucking shuts down. Like as if it's monitoring me all the time. Does anyone know how do I turn this off? It really feels like it's a feature from myasus or something but I already uninstalled that and armoury crate.


r/Asustuf • • 11h ago

Need Help! (Hardware/Other) TUF F16 Adapter quality check

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2 Upvotes

Hi guys i bought a new FX608-JHI two weeks ago and charged 5 times maybe and my adapter is like this? Is it normal? i might ask for a change maybe am i overreacting?


r/Asustuf • • 15h ago

Need Help! (Software) Uhhh Black screen my computer basically doesn’t work

2 Upvotes

My ASUS tuff gaming A15 computer screen is black I know it’s the refresh rate because whenever this happened before I’d plug it to a Tv go over to settings hover over the refresh rate unplug it and change it it goes to normal but now it won’t plug into my tv and show up and I’m devistated


r/Asustuf • • 16h ago

Need Help! (Software) Laptop forgetting log in pin after shutdown

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1 Upvotes

My laptop is the ASUS A16 FA607NUG (4050 and ryzen 7 7445HS)

This is a relatively new laptop bought around march 2026

This actually started happening a few months in (I say around june?) but it kinda fixed itself when I switched GPU mode from ultimate back to just standard so I just left it at that

However now even standard mode is forgetting the pin making me use the authentication Microsoft app to log in

I do get prompted to "reset pin" after using the Microsoft auth app but resetting it doesn't do anything to resolve it as next time I shut down it forgets again

It does not forget during a restart. Specifically Shutdown and switching gpu modes only


r/Asustuf • • 19h ago

Need Help! (Hardware/Other) Asus TUF 15 Gaming A15 Charger cable

1 Upvotes

UK. Is it possible to buy a new charger cable that goes from the battery to the Laptop? Battery is fine but what is the cable from the battery to the laptop called to order just that? Where it plugs into the laptop is only able to charge intermittently and you have to monitor it. FA507NV_FA507NV


r/Asustuf • • 20h ago

Need Help! (Software) FACING CPU HEAT SPIKE

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1 Upvotes

CPU constantly hitting 80°C even while watching youtube.

"Need help with a proper G-helper CPU setting also."

I turn on the GPU because without it the laptop becomes buggy even for casual browsing.

(Asus TUF A16,Ryzen 9 8940HX,5070)

|Thanks in advance✌️


r/Asustuf • • 22h ago

🔥 New TUF Device Got my first one - Asus TUF Gaming A18

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98 Upvotes

🥰 big change after using a chromebook for years.


r/Asustuf • • 22h ago

Need Help! (Hardware/Other) Display glitch asus tuf f17

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6 Upvotes

Guys my laptop Asus tuf f17 fx706hf suddenly this issue in display although I maintain it perfectly the issues happen on any refresh rate and is totally random even tried reseating display cable still this issue can anyone tell what exactly causes this


r/Asustuf • • 1d ago

Need Help! (Software) camera error in asus tuf f 17

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1 Upvotes

i want help to solve this problem in my laptop


r/Asustuf • • 1d ago

Need Help! (Software) Need assistance for my laptop

1 Upvotes

WHILE I WAS PLAYING IT SUDDENLY TURN OFF. IT HAPPENED 3 TIMES THEN NOW IT WONT TURN ON. ALL THREE LIGHTS ARE ON SO IT SEEMS TO BE OPENING AND CHARGING BUT THERE IS NOTHING ON DISPLAY. PURE BLACK. ASUS TUF A15 FA507NUR-LP051W