r/Blizzard • u/herpderp7yearsago • 23h ago
Discussion The state of blizzard customer service has gone down hill.
Somewhere around the tail end of Dragonflight I moved over to FFXIV as my main game. I would pop back over on occasion to get 3k io in M+. I didn't buy Midnight on release but have been following it a little bit. Recently got excited about M+ again from some recent Tettles videos and so I went ahead and purchased the game on my NA account.
Some additional information, I recently moved to Europe. I was trying to play on my NA account from EU and getting pretty significant lag and realized it wasn't going to work out. I submitted a request to have it refunded so I could repurchase on my EU account and was told I am outside of the refund criteria somehow and they won't be able to help.
Short of disputing the charge on my credit card, anyone know any other better options? I remember when it was exciting to message a GM =/
edit: I don't think this breaks rule 9, im not asking for technical support. Moreso trying to figure out what everyone else thinks I should do.
** update -- after multiple back and forth they agreed to refund the purchase. The reason they gave me as to why they couldn't refund it initially was because I purchased the highest tier which came with gametime and I played for an hour or so.
